HR Solutions, Inc.

Per [redacted] Ingle|Owner of Ingle Heating & Cooling & Air Duct Cleaning
[redacted]
The Heil air conditioning unit was installed July 2014 for the father of [redacted], as he was the original purchaser of the unit.   After much negotiation with...

the father of **. [redacted] over the price of the unit, the father of [redacted] purchased the air conditioning unit for $2500.00.
Shortly after the install, there was a malfunction in the system and one service call was made to the unit. It was diagnosed there was a leak in the pressure line, repairs were made under warranty and completed at no charge. **. [redacted] was able to use his air conditioning unit the remainder of the hottest months of July, August and September 2014.
The first I heard of **. [redacted] for 2015 was in June 2015.  I received a service call from [redacted] that the unit was freezing up. I went out installed Freon, left as the unit was performing and cooling well. I did not charge for a service run, charged for the installation only of the Freon. A couple of days later I received another call from **. [redacted], stating the unit wasn’t working still just right. At that point, I turned it over to the manufacturer of the air conditioning unit, Heil, therefore fulfilling my obligation to **. [redacted] and the manufacturer of the unit.  
From my understating, Heil instructed **. [redacted] to contact [redacted] the HVAC guy to go look at their unit.  It was determined the TXV value was bad; [redacted] replaced and charged **. [redacted] his labor rate to repair.
I don’t feel I should have to pay $200 for someone else’s labor because I didn’t charge him anything to come out and check the unit out. The $75.00 charge in July 2014 was for Freon only.  **. [redacted] would have had to pay somebody a labor rate because there is no warranty on labor from the manufacturer.  Typically manufacturers will offer a 30 day labor warranty. I fulfilled my obligation as **. [redacted] was turned over to the manufacturer of the unit.  
Regards,
[redacted] Ingle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 First off the house was and is in my name, and I have paper work to prove that it is in my name, my dad give him the money on my behalf because I was out of town, [redacted] is lying about how many times he was he after the install, he was here several times after install, this is the first I have ever heard of a pressure line being bad ir fixed, the only thing he did was tear off a piece of metal yo the a-coil which never fixed the problem, he is stating the unit worked for all of July of last year, the unit was not even purchased until July 26 so again he is w[redacted]g. The unit never worked right for more then a few days. As far as him saying he told me to contact the manufacturer about the problem, the reason this had to take place was because he had came out here so many times he said he was washing his hands of it because he did not know what else to do for the unit to make it work right. The manufacturer was the one who told me that the fe[redacted] should have never been low in the first place because that was not the problem, he also advised me that a lot if not all the problem was because the unit was not install properly, he advised the case that heals the a- coil had been tore up and it was not sealed right, there was gaskets missing, and the over all job was very poor. All this came from the person he told me to call. [redacted] was advised also advised that the tpx value could also be bad, he never once offered to fix it. So I had to pay the manufacturer to do his job correctly, because he would or did not know how to do it his self. The unit was never right from the get go, and [redacted] knows he was out here more then he will ever admit, he also knows he is the one who made me get another AC guy because he did not know or wanted to fix it right, as far as a 30 day warrenty, you would have fix and install the unit right the first time and make sure it works correctly before you can say it is passed warrenty, this unit NEVER worked right more more then a week or so. [redacted] can try to work every angle he can to keep from being responsible for his work, like even trying to act like the work was for my dad. Just because my dad was here does not make him the owner of the home. Just another fact he not remembering correctly. I am not asking for anything that I don't deserve, the deal was I would pay him for a AC unit that works correctly, which it never did unit I had to pay someone to do the job correctly.