HRC Behavioral Health and Psychiatry, PA

To whom it may concern:I am in receipt of this complaint and would like to start
off by saying that we have been serving the RVA area since 1985, work hard to
maintain a very good reputation and take this situation very seriouslyAfter
speaking with my technician and Service Manager (Todd
R***) I would like to
offer the following response.First off the work that we did should have no effect of the
air conditioning system however when *** returned we were glad to look over
what we had done and check to see why the a/c was not workingAt that time as
*** states the air was not blowing out of the passenger side or rear ducts
and barely blowing out the driver’s sideThe air flow out of the ducts is
determined by a series of doors on the air box, not by the amount of Freon in
the systemFreon will only effect the temperature of the air coming out of the
ductsWe hooked up on a/c machine and at that time the Freon levels were
within specs.The only explanation that we have is that at the time when
*** *** a/s system was not working properly is that it was caused by one of
the air door’s being stuck and it eventually freed itself upIf that is the
case it may or may not occur again in the futureI also hope that ** *** has
not overfilled the system with Freon as that may cause future damage to her a/c
system.I would also like to state that we treat all our customers
with the utmost respect and the thought that we may have discriminated because
*** is female and Asian is completely wrongFYI, my finance is Cambodian and came
here as a refugee almost years ago and all our employees love her.If you have any questions please don’t hesitate to contact
me.Sincerely,***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that the explanation provided does not satisfy any of the concerns that were mentioned For your reference, details of the offer I reviewed appear below
There was no response to my statement about my *** being under Aarow's care for 3-days for 'factory maintenance' and the fact that I called the same day I had picked my vehicle up to let them know about my AC not workingMy *** was overall in their possession when the AC was not workingThe statement of the air box door freeing itself is not a great 'solution'Why is it that 3-weeks later, after putting the freon in, my *** is still blowing out cool air and working just fine, working normally like it did BEFORE the factory maintenance? I also do no appreciate the fact that the company thought that I had put too much freon in my JeepI wouldn't do this without the proper knowledge and of course I wouldn't have gotten the knowledge or help from Aarow, as the only solution from them was to get a $repair to fix my AC.
Lastly, just because you have a fiance that is Cambodian does not say or justify that you don't or haven't discriminated against anyoneThis is besides the problem, overall I am not happy with the reply from Aarow
Regards,
*** ***