After receiving a damaged product, the company failed to acknowledge their responsibility for it On Monday, February 2016, I place an order with HRH collectionProduct name was LA Lady Bracelet in champagne matte silver with the SKU number [redacted] and I paid a total of USDOn February 2016, I received the bracelet with chips in the paint and many scratchesThe very same day I emailed the company about my dissatisfactionI composed several emails attached with pictures and a woman name Judy replied insisting that the product was not damaged even as shown in my picturesShe offered to send me a replacement as long as I paid to have the damaged product shipped back to themI expressed to her that that was an unfair inconvenience to the customerThey still argued with me, failing to apologize for their error and that those were the conditions to receiving a replacementAt that point my complaint was no longer with the faulty bracelet but the horrible customer service I wa
After receiving a damaged product, the company failed to acknowledge their responsibility for it
On Monday, February 2016, I place an order with HRH collectionProduct name was LA Lady Bracelet in champagne matte silver with the SKU number *** and I paid a total of USDOn February 2016, I received the bracelet with chips in the paint and many scratchesThe very same day I emailed the company about my dissatisfactionI composed several emails attached with pictures and a woman name Judy replied insisting that the product was not damaged even as shown in my picturesShe offered to send me a replacement as long as I paid to have the damaged product shipped back to themI expressed to her that that was an unfair inconvenience to the customerThey still argued with me, failing to apologize for their error and that those were the conditions to receiving a replacementAt that point my complaint was no longer with the faulty bracelet but the horrible customer service I wa
I bought a choker and a bracelet from this merchant, about a week later, my skin around the wrist turned green and it was itchyI contacted Alex through social media and not only did I not get a response, but she also blocked me right away! It doesn't matter that the items were less than $100, and I don't even care if its $5, its the principlewhy would you open a business when you can't respond properly to your customers, thats like business I was even willing to forget the green marks on my skin (although, I could take it a step further and sue her, but Im not the type of person), the only thing I asked is for them to conduct a proper business and admit when you're wrong and try to rectify it and not disrespect your customersYour customers are the reason why you even have a job
Horrible, non existant customer serviceAlexandra does not reply to unhappy customers via email and when they/I try to contact her and/or voice my concerns via her social media, the comments are immediately deleted and she blocks you from her page/sI bought several HUNDRED dollars worth of her plastic JUNK jewelry before I researched her and her business, which was my own faultEvery single one of my bracelets eithet broke or tarnished before I even wore themShe describes them on her site as rare and vintage and nothing could be farther from the truthI could glue together a better quality piece of jewelry from scraps I have laying around from ***Alex puts the pieces in a cute box with a HRH sticker and marks each piece up by about 600-percentUNACCEPTABLEBuy with caution
Horrible, non existant customer service. Alexandra does not reply to unhappy customers via email and when they/I try to contact her and/or voice my concerns via her social media, the comments are immediately deleted and she blocks you from her page/s. I bought several HUNDRED dollars worth of her plastic JUNK jewelry before I researched her and her business, which was my own fault. Every single one of my bracelets eithet broke or tarnished before I even wore them. She describes them on her site as rare and vintage and nothing could be farther from the truth. I could glue together a better quality piece of jewelry from scraps I have laying around from [redacted]. Alex puts the pieces in a cute box with a HRH sticker and marks each piece up by about 600-700 percent. UNACCEPTABLE. Buy with caution.
Do NOT buy product from this company. It is all over priced cheap product that rusts, breaks, and turns your skin green. FORGET any customer service whatsoever because the "owner" Alex and her assistant Ashley are impossible!!! They both act as if you are a criminal trying to rip them off, and that they are better than you. Her product is garbage, she will manipulate you into thinking it was your fault, and they both talk and act VERY uneducated. Do your research and look for reviews, they are HORRIBLE for a reason!!!!!!
After receiving a damaged product, the company failed to acknowledge their responsibility for it On Monday, February 2016, I place an order with HRH collectionProduct name was LA Lady Bracelet in champagne matte silver with the SKU number [redacted] and I paid a total of USDOn February 2016, I received the bracelet with chips in the paint and many scratchesThe very same day I emailed the company about my dissatisfactionI composed several emails attached with pictures and a woman name Judy replied insisting that the product was not damaged even as shown in my picturesShe offered to send me a replacement as long as I paid to have the damaged product shipped back to themI expressed to her that that was an unfair inconvenience to the customerThey still argued with me, failing to apologize for their error and that those were the conditions to receiving a replacementAt that point my complaint was no longer with the faulty bracelet but the horrible customer service I wa
After receiving a damaged product, the company failed to acknowledge their responsibility for it
On Monday, February 2016, I place an order with HRH collectionProduct name was LA Lady Bracelet in champagne matte silver with the SKU number *** and I paid a total of USDOn February 2016, I received the bracelet with chips in the paint and many scratchesThe very same day I emailed the company about my dissatisfactionI composed several emails attached with pictures and a woman name Judy replied insisting that the product was not damaged even as shown in my picturesShe offered to send me a replacement as long as I paid to have the damaged product shipped back to themI expressed to her that that was an unfair inconvenience to the customerThey still argued with me, failing to apologize for their error and that those were the conditions to receiving a replacementAt that point my complaint was no longer with the faulty bracelet but the horrible customer service I wa
I bought a choker and a bracelet from this merchant, about a week later, my skin around the wrist turned green and it was itchyI contacted Alex through social media and not only did I not get a response, but she also blocked me right away! It doesn't matter that the items were less than $100, and I don't even care if its $5, its the principlewhy would you open a business when you can't respond properly to your customers, thats like business I was even willing to forget the green marks on my skin (although, I could take it a step further and sue her, but Im not the type of person), the only thing I asked is for them to conduct a proper business and admit when you're wrong and try to rectify it and not disrespect your customersYour customers are the reason why you even have a job
Horrible, non existant customer serviceAlexandra does not reply to unhappy customers via email and when they/I try to contact her and/or voice my concerns via her social media, the comments are immediately deleted and she blocks you from her page/sI bought several HUNDRED dollars worth of her plastic JUNK jewelry before I researched her and her business, which was my own faultEvery single one of my bracelets eithet broke or tarnished before I even wore themShe describes them on her site as rare and vintage and nothing could be farther from the truthI could glue together a better quality piece of jewelry from scraps I have laying around from ***Alex puts the pieces in a cute box with a HRH sticker and marks each piece up by about 600-percentUNACCEPTABLEBuy with caution
Horrible, non existant customer service. Alexandra does not reply to unhappy customers via email and when they/I try to contact her and/or voice my concerns via her social media, the comments are immediately deleted and she blocks you from her page/s. I bought several HUNDRED dollars worth of her plastic JUNK jewelry before I researched her and her business, which was my own fault. Every single one of my bracelets eithet broke or tarnished before I even wore them. She describes them on her site as rare and vintage and nothing could be farther from the truth. I could glue together a better quality piece of jewelry from scraps I have laying around from [redacted]. Alex puts the pieces in a cute box with a HRH sticker and marks each piece up by about 600-700 percent. UNACCEPTABLE. Buy with caution.
Do NOT buy product from this company. It is all over priced cheap product that rusts, breaks, and turns your skin green. FORGET any customer service whatsoever because the "owner" Alex and her assistant Ashley are impossible!!! They both act as if you are a criminal trying to rip them off, and that they are better than you. Her product is garbage, she will manipulate you into thinking it was your fault, and they both talk and act VERY uneducated. Do your research and look for reviews, they are HORRIBLE for a reason!!!!!!