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HRQ Plumbing

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HRQ Plumbing Reviews (3)

Good Afternoon We are working on this case and we are looking for all documents and evidence for this jobWe will sending next week.Thanks for your cooperation. Vivi S*HRQ Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,Since we got the property approximately 3 years ago, we have had the same water heater working perfectly until January 19, the boiler present problems for the first time. We called to HRQ company, they said they resolved the problem and changed  the damaged parts and that  these were guaranteed, we paid them immediately.They mentioned about recommendation for changing the heater because it is undersized. They never did verbally or in writing. 2 months later we had the same problem and trying to communicate with the HRQ company  in relation to the warranty , not receive the fulfillment of it, at no time were treated inappropriately because as we mentioned above always received evasive from them said that the supervisor would communicate with us and never did.They said they put a hold in the account for unpaid invoices.   That’s not true; [redacted] not had any pending bill or payment with them.They did same thing to our other property, they give estimates for some jobs and they invoiced double and still we paid them. Another time they invoiced fraudulent by saying that 5 people dig 3 yards trench and billed for that whereas their own worker denied that.  Yes that invoice we have not paid and we have filed a complaint with Revdex.com for that, the complaint # [redacted]

To Whom it May Concern:On January 19, 2016, HRQ Plumbing was hired to repair a Boiler at [redacted], located at [redacted]. Plumbers found that burners were broken at burner tray and proceeded to replace them on that day. Two months later, On March 25,...

2016, we received a call that burners were broken again. HRQ Plumbing contacted the factory asking for (RBI) boilers warranty, and the response obtained from them was that burners do not break unless boiler is under proper size, or if gas pressure, air pressure or temperature settings were modified. Previously HRQ Plumbing, had verbally recommended replacing boiler at the time that repairs were being made, due to it being undersized. HRQ Plumbing left boiler operating with factory settings ordinance. When Apartment Complex Management contacted HRQ Plumbing regarding warranty, their treatment was very inappropriate towards HRQ Plumbing staff and was uncalled for. At the time of the service call, management had a hold on their account due to unpaid invoices. However, HRQ Plumbing still serviced their call. HRQ Plumbing always attends to calls in a professional manner. HRQ Plumbing works in Houston and most surrounding cities and we have never had these kinds of issues before. Thank you for your attention, Vivi S[redacted]HRQ Plumbing Manager

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Address: 18710 Wood Glen Lane, Houston, Texas, United States, 77084

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