We had Mr [redacted] come to the dealership so I could inspect the rimsIf found there was a defect they would be under warranty, We found the rim had damage, approxweeks after we installed the rimsCrowley Chrysler can not take responsibility for damage to a vehicle weeks after it left our dealershipTim S [redacted] , Service Manager
[redacted] I am rejecting this response because: Sincerely, [redacted] I was told I needed a new differential for my car I had replace the speed sensor before taking my vehicle for service I place a new one and still have the same issue I don't know if its the wires but the information about speed sensor I already knew what I wanted was information on why the speed sensor dont work I have receipt of the speed sensor I purchase a week before and a week after taking my car for service
Complaint: [redacted] I am rejecting this response because:Hi [redacted] , I clearly know Crowley isn't going to do anything for me (If fact Chrysler Corpis looking into this for me and was very concerned with the individuals involved) Anyway, I'd like to add a reply to Tom M [redacted] comment so the public has a clear understand and not to have Crowley have the last word to try and switch the blame on me the consumer."First of all the Manager Tom M [redacted] never saw the vehicle and is calling it noticeable because he looked at a photo taken by he Service manager from less then 1/inch from the dent which I had to point outIt's not noticeable and any photo taken that close would be noticeable taken in that contexts If Fact I did some tests on my own and depending on the routine of the wheel, it's almost impossible to see the dent/mark If the wheel is position with the dent/mark on top you'd be able to find it easier, if the positioned on the bottom it's impossible without getting on you knees and searching for it (with the knowledge it exist).Also MrM [redacted] never addressed the fact the service manager told me he was going to send the photos to Chrysler for review (which never happened)"Please let me know if you can add the reply above.Thanks, [redacted] Sincerely, [redacted]
We had Mr [redacted] come to the dealership so I could inspect the rimsIf found there was a defect they would be under warranty, We found the rim had damage, approxweeks after we installed the rimsCrowley Chrysler can not take responsibility for damage to a vehicle weeks after it left our dealershipTim S [redacted] , Service Manager
[redacted] I am rejecting this response because: Sincerely, [redacted] I was told I needed a new differential for my car I had replace the speed sensor before taking my vehicle for service I place a new one and still have the same issue I don't know if its the wires but the information about speed sensor I already knew what I wanted was information on why the speed sensor dont work I have receipt of the speed sensor I purchase a week before and a week after taking my car for service
Complaint: [redacted] I am rejecting this response because:Hi [redacted] , I clearly know Crowley isn't going to do anything for me (If fact Chrysler Corpis looking into this for me and was very concerned with the individuals involved) Anyway, I'd like to add a reply to Tom M [redacted] comment so the public has a clear understand and not to have Crowley have the last word to try and switch the blame on me the consumer."First of all the Manager Tom M [redacted] never saw the vehicle and is calling it noticeable because he looked at a photo taken by he Service manager from less then 1/inch from the dent which I had to point outIt's not noticeable and any photo taken that close would be noticeable taken in that contexts If Fact I did some tests on my own and depending on the routine of the wheel, it's almost impossible to see the dent/mark If the wheel is position with the dent/mark on top you'd be able to find it easier, if the positioned on the bottom it's impossible without getting on you knees and searching for it (with the knowledge it exist).Also MrM [redacted] never addressed the fact the service manager told me he was going to send the photos to Chrysler for review (which never happened)"Please let me know if you can add the reply above.Thanks, [redacted] Sincerely, [redacted]