Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Our company works directly with businesses not individuals so when he had originally called he stated his company name: [redacted] and that he wanted to purchase safety jacketsThe next question our customer service team asks is whether or not the company holds a resale licenseThis is when the price is givenNow when the customer came in he didn't have the resale form and wanted to purchase the jackets privately not on behalf of the companySo the price is definitely differentWe offer quantity discounts on cases of not a a couple of piecesSo the price was given at $a piece and the credit card was provided by the customerAt this point he got a receipt with the total that he signed off onIf price was a problem it should have been discussedHe came in a week later to ask us to price match a lower price that he saw onlineWe manufacturer our product so we do not price match other brandsIn order to help resolve the issue we offered to give him another jacket to compensate as a refund was not possibleWe offered to give him a another jacket even though he clearly stated he knew when he purchased the jackets were $but later changed his mindAn attempt was made to resolve the issue with the customer, however, the customer only wanted us to do what he wanted and threatened to file a case Our doors are closed because we are not a retail warehouseWe open the main shutter door when deliveries are anticipatedOften our employees are out of the warehouse doing deliveries for other companiesSometimes it does take a while to get to customer service, as we get heavy call volume during certain times of day
Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Our company works directly with businesses not individuals so when he had originally called he stated his company name: [redacted] and that he wanted to purchase safety jacketsThe next question our customer service team asks is whether or not the company holds a resale licenseThis is when the price is givenNow when the customer came in he didn't have the resale form and wanted to purchase the jackets privately not on behalf of the companySo the price is definitely differentWe offer quantity discounts on cases of not a a couple of piecesSo the price was given at $a piece and the credit card was provided by the customerAt this point he got a receipt with the total that he signed off onIf price was a problem it should have been discussedHe came in a week later to ask us to price match a lower price that he saw onlineWe manufacturer our product so we do not price match other brandsIn order to help resolve the issue we offered to give him another jacket to compensate as a refund was not possibleWe offered to give him a another jacket even though he clearly stated he knew when he purchased the jackets were $but later changed his mindAn attempt was made to resolve the issue with the customer, however, the customer only wanted us to do what he wanted and threatened to file a case Our doors are closed because we are not a retail warehouseWe open the main shutter door when deliveries are anticipatedOften our employees are out of the warehouse doing deliveries for other companiesSometimes it does take a while to get to customer service, as we get heavy call volume during certain times of day