HT Ecommerce LLC

Dear [redacted] ,Your request for Repair Return Materials Authorization has been approved to return your IPL Ultra for repair under warrantyThe warranty covers shipping via FedEx from you to the manufacturer and back to you.Your RMA number is RRMA [redacted] Write this number prominently on the outside of the package for proper handling.For your protection and ours, we do require for you to adhere to the following packaging specifications and procedures Do not use the same packaging that your article was sent to you with The corrugation and strength of the box may have deteriorated reducing the level of protection for the contents Use no less than a lb edge crush test minimum rated box, which will have a similar or stronger appearance to the original shipping boxes There must be at least inches of open space between the unit and the sides of the box (to be filled with approved packaging material—see number 6) Wrap hand piece and the power unit so that they are padded and do not come in contact with each other during transit Use only bubble wrap, polystyrene or similar packaging peanuts to fill the box and prevent migration or damage to the contents Do not use paper Use only pressure sensitive packing tape No not use alternate forms such as duct tape or scotch tape Secure all areas of the box where sections come togetherAddress and send your article to: DeptRETURNS [redacted] [redacted] *** The manufacturer is issuing a FedEx "Call Tag" which will dispatch FedEx to pick up the package at the original address of deliveryPlease contact me immediately if this is not convenient Pickup attempts should begin tomorrowPlease place RMA approval code on the top and sides of your package Include a copy of this email and any notes regarding issues with the machine that may help with the diagnosis and repair.I apologize for missing your communications regarding this issue.Respectfully yours,Louis B [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear [redacted],Your request for Repair Return Materials Authorization has been approved to return your IPL Ultra 9000 for repair under warranty. The warranty covers shipping via FedEx from you to the manufacturer and back to you.Your RMA number is RRMA [redacted].  Write this number...

prominently on the outside of the package for proper handling.For your protection and ours, we do require for you to adhere to the following packaging specifications and procedures. 1.  Do not use the same packaging that your article was sent to you with.  The corrugation and strength of the box may have deteriorated reducing the level of protection for the contents.  Use no less than a 48 lb edge crush test minimum rated box, which will have a similar or stronger appearance to the original shipping boxes.  There must be at least 2 inches of open space between the unit and the sides of the box (to be filled with approved packaging material—see number 6). 5.  Wrap hand piece and the power unit so that they are padded and do not come in contact with each other during transit. 6.  Use only bubble wrap, polystyrene or similar packaging peanuts to fill the box and prevent migration or damage to the contents.  Do not use paper. 7.  Use only pressure sensitive packing tape.  No not use alternate forms such as duct tape or scotch tape.  Secure all areas of the box where sections come together. Address and send your article to: Dept. RETURNS [redacted]
 [redacted] The manufacturer is issuing a FedEx "Call Tag" which will dispatch FedEx to pick up the package at the original address of delivery. Please contact me immediately if this is not convenient.  Pickup attempts should begin tomorrow. Please place RMA approval code on the top and sides of your package.  Include a copy of this email and any notes regarding issues with the machine that may help with the diagnosis and repair.I apologize for missing your communications regarding this issue.Respectfully yours,Louis B[redacted]