HTC Communications

This is a horrible product and the customer service representatives, including the supervisor, are careless and non-empathetic individualsI paid $for a brand new phone, and I have been a customer since and that meant nothing to them They said the warranty is what it is, and we cannot do anything about itI have only had the phone for months It has never been dropped and is very well taken care ofThey want me to send the phone in for repair and it could take up to two weeksAs a single sick mom with two kid that does not suffice They did not careThe problem is persistent it freezesI barely have service and now apps close on their ownSome don't even openI will never get an HTC again and will remove all HTC products out of my householdI will also make sure everyone knows about it and is very well aware

This is a horrible product and the customer service representatives, including the supervisor, are careless and non-empathetic individuals. I paid $800 for a brand new phone, and I have been a customer since 2009 and that meant nothing to them. They said the warranty is what it is, and we cannot do anything about it. I have only had the phone for 5 months. It has never been dropped and is very well taken care of. They want me to send the phone in for repair and it could take up to two weeks. As a single sick mom with two kid that does not suffice. They did not care. The problem is persistent it freezes. I barely have service and now apps close on their own. Some don't even open. I will never get an HTC again and will remove all HTC products out of my household. I will also make sure everyone knows about it and is very well aware.