[redacted] purchased a Dodge RAM tk from Wayne County Ford on March 21, [redacted] was issued a new truck tag at time of delivery which entitles him to months of registration March of thru February is the months PennDot has as registration coverage for this vehicle Jimmy, [redacted] ***'s salesperson, spoke with [redacted] and explained the month registration coverage for his new plate Hopefully this response to you will clarify any questionable coverage that [redacted] may have Feel free to contact me, Lisa P***, Title Specialist for Wayne County Ford, should any further questions need to be answered Thank you Lisa P [redacted] ###-###-#### ext#***
Dear [redacted] ***, Revdex.com, Our Service Director was helping [redacted] through his repairs, and offers his response Please see the attached letter and Repair Order Copies with tech notes and mileage verificationShould you need any further information, please feel free to contact me.Thank youLisa P [redacted] WAYNE COUNTY FORD ATTACHMENT: To whom it may concern, [redacted] ***'s vehicle was in our Service Department on November 9th 2015.The customers concerns were numerous as well as the repairs neededBefore any work was performed to the vehicle the customer was called and advised that the repairs exceeded the value of the vehicle and that the vehicle was unsafe to driveThe customers response was that it was his only vehicle and he could not afford another vehicleHe asked for a monetary estimate to "just make the vehicle safe" which was given at $1,200-$1,minus tires (which were bald) [redacted] said he had snow tires to install on the vehicle once he picked it upThe necessary repairs to make the vehicle safe to drive were performed as the attached receipt states (In the Value of $1,and at the mileage of 240,565)Over two months later (and with 5,more miles) the vehicle came back with a complaint of leaking transmission fluidUpon inspection our technician found a hole in the side cover on the vehicles transmissionThere was also a point of impact where it appeared a rock or some kind of road debris hit the transmissionI went into the waiting room to inform the customer of what we found and to ask him to come into the shop to view the damaged and he declinedThe customer feels that the damage to the transmission was caused during the prior visit when the axle on the drivers front was replacedOur professional opinion is that this was not the case for numerous reasonsThe vehicle would not have driven 5,miles loosing transmission fluidA transmission is pressurized so any leak (no matter how small) leaks out very fastThe side cover on the transmission is a very sturdy piece of metal and even a hammer will not break through itThe customer had the vehicle to another repair facility in between visits at our dealership to have tires installed and oil changed [redacted] is a respected Sales and Service customer at our dealership and in no way shape or form were we planning on causing any heart ship to himWe advised the customer of the condition of the vehicle and extensiveness of the repairs requiredWe did not refuse to repair the only source of transportation the customer had, rather we repaired the vehicle under the amount of the original estimate [redacted] requested a loaner vehicle, and one was provided at that timeAttached are copies of both visits [redacted] ***'s [redacted] had at [redacted] and the work orders were the following issues with the vehicle were noted Windshield Busted Check Engine Light On ABS Light On Dash Constantly Beeps Vehicle is Leaking Oil Vehicle is Leaking Coolant Rocker Panels Rotted Sincerely, Gregory AService Director
[redacted] purchased a Dodge RAM tk from Wayne County Ford on March 21, [redacted] was issued a new truck tag at time of delivery which entitles him to months of registration March of thru February is the months PennDot has as registration coverage for this vehicle Jimmy, [redacted] ***'s salesperson, spoke with [redacted] and explained the month registration coverage for his new plate Hopefully this response to you will clarify any questionable coverage that [redacted] may have Feel free to contact me, Lisa P***, Title Specialist for Wayne County Ford, should any further questions need to be answered Thank you Lisa P [redacted] ###-###-#### ext#***
Dear [redacted] ***, Revdex.com, Our Service Director was helping [redacted] through his repairs, and offers his response Please see the attached letter and Repair Order Copies with tech notes and mileage verificationShould you need any further information, please feel free to contact me.Thank youLisa P [redacted] WAYNE COUNTY FORD ATTACHMENT: To whom it may concern, [redacted] ***'s vehicle was in our Service Department on November 9th 2015.The customers concerns were numerous as well as the repairs neededBefore any work was performed to the vehicle the customer was called and advised that the repairs exceeded the value of the vehicle and that the vehicle was unsafe to driveThe customers response was that it was his only vehicle and he could not afford another vehicleHe asked for a monetary estimate to "just make the vehicle safe" which was given at $1,200-$1,minus tires (which were bald) [redacted] said he had snow tires to install on the vehicle once he picked it upThe necessary repairs to make the vehicle safe to drive were performed as the attached receipt states (In the Value of $1,and at the mileage of 240,565)Over two months later (and with 5,more miles) the vehicle came back with a complaint of leaking transmission fluidUpon inspection our technician found a hole in the side cover on the vehicles transmissionThere was also a point of impact where it appeared a rock or some kind of road debris hit the transmissionI went into the waiting room to inform the customer of what we found and to ask him to come into the shop to view the damaged and he declinedThe customer feels that the damage to the transmission was caused during the prior visit when the axle on the drivers front was replacedOur professional opinion is that this was not the case for numerous reasonsThe vehicle would not have driven 5,miles loosing transmission fluidA transmission is pressurized so any leak (no matter how small) leaks out very fastThe side cover on the transmission is a very sturdy piece of metal and even a hammer will not break through itThe customer had the vehicle to another repair facility in between visits at our dealership to have tires installed and oil changed [redacted] is a respected Sales and Service customer at our dealership and in no way shape or form were we planning on causing any heart ship to himWe advised the customer of the condition of the vehicle and extensiveness of the repairs requiredWe did not refuse to repair the only source of transportation the customer had, rather we repaired the vehicle under the amount of the original estimate [redacted] requested a loaner vehicle, and one was provided at that timeAttached are copies of both visits [redacted] ***'s [redacted] had at [redacted] and the work orders were the following issues with the vehicle were noted Windshield Busted Check Engine Light On ABS Light On Dash Constantly Beeps Vehicle is Leaking Oil Vehicle is Leaking Coolant Rocker Panels Rotted Sincerely, Gregory AService Director