Hustler Turf Equipment Reviews (%countItem)
Hustler Turf Equipment Rating
Address: 200 S Ridge Rd, Hesston, Kansas, United States, 67062-8808
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We had purchased a hustler *** two years ago for $***. Since then we have had nothing but problems with it including the motor blowing up.
When you pay that kind of money for something you expect it to last a lot longer. We have a hustler that is 12 years old that has been great but they definitely do not make them like they used to. Every time it has to be fixed it's in the shop a week or so. When the motor blew up it was in there a month. They have fixed some things wrong with the mower but are not standing behind their product. We have a lemon! I would never recommend anyone ever buy a lawn mower from hustler.
I am either seeking a refund or replacement.
We have talked with the dealer and the customer. The customer bought a commercial cutting unit which has recommended and required service intervals, the customer has not brought the unit in for the recommended services or required service intervals. We have asked the customer to schedule an appointment with their selling dealer and we would take care of any issues they had. Mr. agreed to take the unit in and as of *** Mr. has yet to schedule this appointment.The customer has stated that they don't have the time to do this and would prefer us to send them the parts needed. Since this is a warranty issue the repairs need to be performed by an authorized servicing dealer.According to our records Mr. has made some un-authorized modifications to the electric circuitry. There has only been one warranty claim on this unit. Again we are waiting for the customer to schedule an appointment to get this machine checked out and we have not denied Mr. any services and our records indicate that there has only been one warranty claim on this unit that was approved and performed.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have not made any modifications. It seems as if you are trying to make me look bad but in actuality you are a *** company. I have told you I am a very hard worker and busy, as explained as to all of the problems and having to be in the shop for so long. I have not scheduled an appointment also because I have been waiting on your response. The lawn mower is a lemon and you all are the worst company I've ever had to deal with. The best result for this would be to offer a replacement for this lemon of a lawn mower. I'll be waiting on your generic response in a few weeks. I really hope people can see this and know what a truly *** company you are.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will bring it in this week, to see what the authorized dealer has to say and we can go from there on whether or not this is resolved or not. There have been more than one issue with this lawn mower.
From: ***
Sent: Wednesday, *** 9:04 AM
To: ***
Subject: RE: Case #***
***,
There is nothing we can do for this customer until they bring the machine in to an authorized dealer. We have not denied warranty service for the unit. Again there has only been one warranty claim on this unit. They have been asked to take it in to their dealer and they have not done so. They need to follow the warranty guidelines. If the issues cannot be resolved through the dealer, Hustler will take the appropriate actions to support the customer. Again we need to have an authorized dealer evaluate the machine.
***
Director of Product Support & Global Distribution
Waiting on gas tank part from Hustler
I purchase a fast track zero turn from *** about year and half ago. Last year I had a gas tank issue brought the machine to your retailer and was told it was fixed. This year same issue. Machine says tank is full and their is NO gas in tank.
*** had my machine since ***. They are waiting on a part from Hustler. I've been told hustler keeps sending them the wrong part. It's been a month and I still don't have my machine.
This is absurb that it's taking this long for a part.
serial#***
model#
Hustler needs to send *** the right part and my machine needs to be fixed with 2 weeks. I should not wait another month for my machine. If not, either Hustler or *** need to refund my $***! Retailer:
We have sent a new tank to the dealer for install. This has been completed and returned from the dealer to the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
the dealer installed new tank and we are still having an issue. machine is going back this week to dealer for them to figure out why this issue keeps happening.
hustler needs to get involved.
I spent alot of money and I cant use my machine!
We have replaced the part in question twice. The part in question does work and does not make the machine in-operable as stated by the owner. The fuel gauge is a float that floats within the tank. When driving the machine over uneven ground and the fuel sloshes around in the tank, the gauge needle will move around, it has an immediate response unlike a car. I have talked with the dealer and has said he has not heard from the since the second replacement was performed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Mower does not perform as advertised
Approximately ***, I purchased a Hustler *** and a mulch kit from Hustler. Already owning 3 Hustler mowers, I decided to spend the $*** on a new one. This redesigned unit was supposed to be even better than the previous models. It was a lot of money, but I was assured it was worth it. Unfortunately, the unit is far inferior to my ***--in nearly every way..
First off, I love the additional horsepower, and the super-smooth hydraulics. However, this is where it ends. The newer deck design is an absolute disaster. The amount of uncut grass is much higher than when using my other machines. Many times, I have to go over grass twice to get a good thorough cut. The mower is advertised to go 16mph. However, at about 12 mph, the front wheels start chattering. The gas tanks are a major step backwards in design and user-friendliness - not to mention, much smaller than her predecessor. Mulch kit over mulches and leaves an unsightly, thick powdery mulch on the top of the grass. And every few feet, it drops huge clumps that can't be picked up by simply re-mowing. This deck design doesn't appear to have any suction that stops this clumping and dropping/clumping from happening. The mower rides like a roller coaster ride/bucking horse; this no matter how the seat is adjusted. I also have a striping issue that I don't have with my other ***. This because the deck is not centered over the wheels. Lastly, the front wheels go flat in a couple days. This was the case since day one - though, I only have 67.9 hours max on this machine. I haven't used it on months. I couldn't, in clear conscious, charge money to mow someone's lawn with this unit. Also, the deck is counterweighted in a way that makes it too light and hits very hard every time you hit a small bump.
I contacted *** with some of my concerns, and was given the name of a Hustler rep to contact: ***. After multiple calls, and scores of un-returned voicemails, I finally got though - by accident, I believe. *** recommended using *** blades at a lower engine rpm. I reluctantly tried the lower rpm, which may have helped - though, the *** blades may have actually made the mulching issue worse. I also tried different mulch kit heights, to no avail.
I again tried to conatct ***. I called about 10-15 more times and left multiple voicemails; however, no calls are ever returned.
Out of frustration, and kicking myself for buying this machine, I removed the mulch kit and installed regular blades. The mower cuts fairly well, but leaves a mess of cut grass on top the lawn that I can't smooth over, even after four or five passes. This makes it unusable, unless I choose to cut vacant lots with a $***-dollar mower.
I'm now at a crossroads. What should I do? I financed the machine and have a years worth of payments. Should I sell or try to install a bagger and a striper? This might fix the bulk of the issues. However, after a $*** investment, I'm not sure I want to gamble on a several thousand dollar bagging system; I believe the striping kit is fairly inexpensive. I would be ecstatic if this machine were half the machine my *** was when new. Up until buying this thing, I was the biggest advertiser of Hustler products in the area.
What are my options at this point? I have a brand new machine in my shop that I will only use to cut vacant lots. Is there a way to relocate the deck over the wheels to fix the striping issue? And, most importantly, how to I fix this machine's cut so I can use it on the lawns of my paying customers?
I've submitted feedback at least 5 times in the last 4 months using the Hustler Turf contact form. However, no one has reached out to me.
MODEL #***
SERIAL #
I want Hustler to do what it takes to make this machine perform as advertised. I'm currently using my *** on all my large lawns. I would like the new machine to at least match the performance of my 10-year old mower. Or they can buy it back and I will return to *** with my Zero turn business.
From: ***
Sent: Friday, *** 11:05 AM
To: ***
Cc: ***
Subject: case ***
Case ***
***,
I apologize for this late response. We have been working with earnest with this customer to resolve this issue. However, because of rain and the logistics of such a large area, we had some difficulty physically meeting with Mr.. However, I am happy to report, we did make contact and have reached a resolution.
On ***, our Territory Manager for this region, and the dealer from the store where Mr. purchased his mower, were able to drive to his location and physically watch his mower perform and to make some suggestions / modifications to his machine. After the demonstration, Mr. will be purchasing a bagger for his machine, with a factory discount. At the final meeting with him, he was satisfied that his machine was working as intended.
Please let me know if there is anything further I can do to ensure this case is closed completely. Thank you for time.
***
Customer Relations Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't feel like I can say I am completely satisfied at this point. I did meet with the area Rep and a salesman from the business where I purchased the machine. I purchased this machine because it was supposed to mulch better than my 10-year old machine -- which it doesn't, Additionally, the salesman (new in the last year) says he does't even recommend mulching. He recommends mowing over an area up to 5 times to get a desired result. This solution is inpractcial
Mr *** was contacted again. on ***, ***, our Territory Manger called him and spoke about this. He agreed that once he gets his bagger on and it works like the *** demo, he will agree that we have done our part. The bagger is being installed ***. We are now awaiting for the consumer to have a chance to mow with the bagger installed. I will not be able to update the case until I hear back from Mr..
(The consumer indicated he/she DID NOT accept the response from the business.)
Quick explanation why I have yet to accept the resolution. As stated in the earlier correspondence, I met with the Hustler factory rep as well as the *** tractors salesman on ***. As a result, I reluctantly agreed to spend anther $*** on a bagging system as a last ditch effort to be able to use the $*** mower that I've used less than 75 hours in 13 months -- and these were 75 hours of very unproductive use. Nonetheless, I sent my mower back to *** with the salesman on *** and haven't seen or used it since. Last I spoke with the Hustler rep, he thought the bagger might be ready on *** or ***. Well, who knows whats going on? I know that I've made 13-$*** monthly payments for a machine that I'm still unable to use.. Its very frustrating.