Hualapai Tourism

Park nice quiet I go here every few years camp for my dogs! April 19th I come 9am cant get in until 3pm on the nose. What do you do with food needs be refrigerated 2 huge dogs and grand kids. I check in after long day kids got hurt while we waited was about just go home. NOW no fires lucky had one in cabin, no BBQ WHAT! only thing I wanted to do had buy pan etc. 3 strikes really mad now, my dog insisted something behind fridge so no sleep. WE left next day. 210.00 waste can cook in my own home. They charge for dogs now too really. How do you camp no BBQ after I was leaving said they rented propane BBQ omg! ill do day trips not over night anymore.

Hello Below you will find the guest Order information done on 07/12 on our website, I have also attached images showing that our site does in fact state our All Sales are Final policy.  We show only 1 record of the guest calling in informing us of this error and advising him to...

please send his email on to us so that we can forward it to our Managers and CEO for review. We show no other records of him calling again, we only have email's between the guest and our group agents. Initially due to our All Sales are Final policy his request was denied, he sent another email stating he was not ok with that decision and so we sent it on for a second review, and was approved. On 07/20 we refunded the guest the 2 over booked tickets, and emailed him to let him know the refund was processed and he would see his credit with in 7-10 business day's.Dear [redacted]:Thank you for reserving your [redacted] Tourism Experience and your interest in [redacted]. Home of the [redacted]!·  Please note that all sales are final and that we have a no refund policy. For date changes please contact our office 72 hours prior to arrival. [redacted] Ranch date changes will depend on availability.·  For [redacted] (cabins), or [redacted] Ranch, please follow the directions to [redacted].·  GPS coordinates are not always accurate so we recommend that you print your directions from [redacted]; go to "directions" .·  Upon your arrival at [redacted], please check in at the "Preferred Check In" counter with the information below. You will receive your tickets at that time. Please let us know if there is anything else we can do to assist. We look forward to your visit. Within the US ###-###-####, outside the US ###-###-####.Your Order/Reservation number is 157693. Thank you, [redacted] Tourism Group SpecialistChanelle James - Shift Supervisor ###-###-####Keona Tapija - Lead Agent ###-###-####Tuesday [redacted] - Lead Agent ###-###-####www.hualapaitourism.com###-###-#### or ###-###-####Fax: ###-###-####[redacted]"Packages and Rates are at ability to change any time with out notice"

Dear Sir or Madam, We would like to take this opportunity to thank you for the chance of remediation to solve this matter. We here at [redacted] would like to send out our condolences regarding any hardship this may have caused. Our policy regarding no refund and all sales are final policy,  are a contract or agreement between [redacted] and customer. Attached is our evidentiary documents to back this claim up. We are a sovereign immune Native American owned company which prides itself with creating job opportunities for its’ people. Native Americans make up less than 5% of the nation’s work force.  Revenue and profits aids our community in various means -  educational funding, health programs, elderly programs, housing assistance, , etc.  At this time, we have refunded the full amount to the customer. If there is anything else we can do, we are more than happy to assist in any way, thank you. Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The notice of refunds shown AFTER purchase. I want full refund. No refunds is sterling peoples money

Regards,