Hub Cap Annie

We would first like to apologize for any inconvenience this has caused Mr***We have refunded the guest to where the only amount he paid for is the $that was originally discussedWe never intend to do business in this manner, and are greatful we were allowed to serve Mr***We hope this message and the refund are received with our intended deepest apology

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as they my vehicle is repaired to the condition that it was in prior to them allowing it to be damaged while in their care Regards, [redacted] [redacted]

We have turned this concern to our insurance carrier 7-14-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so long as they my vehicle is repaired to the condition that it was in prior to them allowing it to be damaged while in their care.
Regards,
[redacted]  [redacted]

To whom this concerns,After consideration of the customers concern, Sewell has chosen to repair the concern with the navigation system at no cost to the customer.  The failure is a mechanical failure in the disc reader and eject mechanism that is not allowing the system to operate as designed....

 The value of this repair is approx $900.00.  Customer has since verified that the system is operating and is satisfied with this repair.Furthermore, during a quality check test drive, Sewell found that the HVAC (Heating Ventilation Air Conditioning) system was not operating accurately.  The blend door actuator is not deflecting the air to the commanded vent location.  This concern was never voiced by the customer during any visit. However, Sewell chose to repair this also at no cost to the customer.  This is a value of approx $1900.00.Customer has verified that the repairs are complete and acceptable and is satisfied with the results. The customer has picked up his truck and is possession of it.  No further action to continue after this.  Thank you, Team Sewell

We would first like to apologize for any inconvenience this has caused Mr. [redacted]. We have refunded the guest to where the only amount he paid for is the $1100 that was originally discussed. We never intend to do business in this manner, and are greatful we were allowed to serve Mr. [redacted]. We hope this...

message and the refund are received with our intended deepest apology.

We have turned this concern to our insurance carrier 7-14-17

Mrs [redacted], thank you for reaching out to us with your concerns.  We apologize for any inconvenience that we have created for you in the recent days.  This is an unfortunate event that has taken place but we understand your disappointment. As we discussed, we will be getting the...

assessment for the hail damage today and then we will set a day for the repair. Again, thank you for allowing Sewell to serve you.  Please feel free to reach out to us for any further questions.