I am in receipt of the complaint issued by [redacted] who resided at [redacted] from 3/27/14 until 3/31/17. [redacted]’s security deposit was $700.00. The itemized charges for damages totaled $3,140.00 and she left an unpaid water bill in the...
amount of $308.29 for a total of $3,448.29. I subtracted her $700.00 security deposit from that amount which left her owing $2,748.29. [redacted] was charged the following for damages: Front door repaint/repair $50.002 sets of blinds for the living room that were destroyed $60.00Replacement of screens throughout the house $250.00Refrigerator cleaning $40.00 (very dirty)Refrigerator missing handle and had a broken seal $50.00Oven cleaning (very dirty) $40.00Bathroom cleaning (to include bathtub, sink, vanity, mirror and toilet bowl) $80.00Bathroom light fixture missing globe $35.00Yard work/lawn left in bad condition $250.00Trash out house – Trash/furniture/miscellaneous items left in house $500.00Replace damaged kitchen sink faucet $75.00Broken window in upstairs bedroom - $150.00Repainting (materials and labor) Each room was painted a different color. Lease states that tenant may not alter the premises in any way without written permission from the owner. There was also writing on the walls throughout the house. Condition was way beyond normal wear and tear. $800.00House cleaning and carpet cleaning – House was left very dirty. $400.00Blinds throughout entire house to be replaced (12 sets) – $360.00 [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the 5 missing screens (@$50/each). The total amount due is not $3,140.00 as stated in [redacted]’s claim but is actually $2,748.29. I have pictures showing the condition of the property at the time of [redacted]’s move out. On 4/4/14 w work order was submitted for a water leak from the upstairs bathroom. The Penklor maintenance technician noted that he Found faulty valve leaking, replaced it and repaired drywall below bathroom that had gotten wet from leak. He also noted that he 3 coats of 20 mud sand paint. Had to open ceiling below tub. Replaced old original piping that had rotted through and he replaced all drain lines to and on tub to stop leaking. On 5/29/14 another work order was issued stating that roof was leaking upstairs. Technician noted that he checked roof for leak found bad spot in roof, repaired so drywall can be repaired and painted. Got in attic and fix bad boards. Allowed for leak to dry and addressed drywall fix on 6/20/14. At that time he secured ceiling tile in hallway and painted,sanded ceiling in kitchen and painted. On 10/15/14 [redacted] submitted a work order stating the following: We noticed a funny smell in the basement yesterday. I was thinking that maybe it was due to all the rain we have gotten. Today, it distinctly smells like a toilet. There appears to be stuff leaking from a pipe in the basement. Our toilet isn't flushing correctly now either. Please send someone asap! Penklor technician attempted to clear the clog but was unable to clear the main line. Hancock Plumbing was called out and found a large amount of feminine products in the line which was the cause of the clog. This was a tenant responsible issue and the tenant was charged for the service. On 3/24/17 [redacted] renewed her lease for 2 years. On 1/24/17 [redacted] reported that the acoustic tiles in the second floor hallway were coming down. The Sundance technician secured the ceiling tiles with screws to hold them in place. There were no additional work orders issues after that repair was made.
We have attempted to determine what was causing Ms. [redacted] problems several times but, to no avail. When it became clear that we could not satisfy her, we agreed to let her out of her lease effective January 31,2017.
In regards to her late fee for January, we will waive that fee.
Finally,...
when Ms. [redacted] called me, I simply returned her call and left a message. I apologize for not listening to her complete message as it was 3 minutes long. When I retrieved her next message on January 3rd, I called her property manager ( Ms. [redacted] , who had now returned from vacation ) and we decided to release Ms. [redacted] from her lease.
I am sorry we were unable to satisfy her needs.
We paid a deposit refund in the amount of $925 on 7/3. Due to the merge of [redacted] and Sundance Property Managements, we had to await the accounting department to get accurate records of [redacted] account, prior to sending it out. Our apologies on the delay.
I believe I have responded to this email already but will do so again .Because we are unable to determine what is causing Ms. [redacted] problems much less correct same, we agreed to let her out of her lease without any penalty. On Jan. 3rd she was given a letter stating exactly that. However, there seems to be some confusion regarding this situation. We are NOT requiring Ms. [redacted] to move on Jan. 31. That is up to her discretion. We have offered her more time if necessary. She has also been offered to the option to move out mid month and the ability to pay a pro-rated rent. This is totally her call.[redacted]
I stand by my original response to [redacted]'s complaint. I have tried several times to attach the many pictures I have of the condition of the property at the time of the move out inspection but I have not been able to do so. I spoke with [redacted] with the Revdex.com and she was looking into correcting the issue. My initial response was: I am in receipt of the complaint issued by [redacted] who resided at [redacted] from 3/27/14 until 3/31/17. [redacted]’s security deposit was $700.00. The itemized charges for damages totaled $3,140.00 and she left an unpaid water bill in the amount of $308.29 for a total of $3,448.29. I subtracted her $700.00 security deposit from that amount which left her owing $2,748.29. [redacted] was charged the following for damages: Front door repaint/repair $50.00 2 sets of blinds for the living room that were destroyed $60.00 Replacement of screens throughout the house $250.00 Refrigerator cleaning $40.00 (very dirty) Refrigerator missing handle and had a broken seal $50.00 Oven cleaning (very dirty) $40.00 Bathroom cleaning (to include bathtub, sink, vanity, mirror and toilet bowl) $80.00 Bathroom light fixture missing globe $35.00 Yard work/lawn left in bad condition $250.00 Trash out house – Trash/furniture/miscellaneous items left in house $500.00 Replace damaged kitchen sink faucet $75.00 Broken window in upstairs bedroom - $150.00 Repainting (materials and labor) Each room was painted a different color. Lease states that tenant may not alter the premises in any way without written permission from the owner. There was also writing on the walls throughout the house. Condition was way beyond normal wear and tear. $800.00 House cleaning and carpet cleaning – House was left very dirty. $400.00 Blinds throughout entire house to be replaced (12 sets) – $360.00 [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the 5 missing screens (@$50/each). The total amount due is not $3,140.00 as stated in [redacted]’s claim but is actually $2,748.29. I have pictures showing the condition of the property at the time of [redacted]’s move out. On 4/4/14 w work order was submitted for a water leak from the upstairs bathroom. The Penklor maintenance technician noted that he Found faulty valve leaking, replaced it and repaired drywall below bathroom that had gotten wet from leak. He also noted that he 3 coats of 20 mud sand paint. Had to open ceiling below tub. Replaced old original piping that had rotted through and he replaced all drain lines to and on tub to stop leaking. On 5/29/14 another work order was issued stating that roof was leaking upstairs. Technician noted that he checked roof for leak found bad spot in roof, repaired so drywall can be repaired and painted. Got in attic and fix bad boards. Allowed for leak to dry and addressed drywall fix on 6/20/14. At that time he secured ceiling tile in hallway and painted, sanded ceiling in kitchen and painted. On 10/15/14 [redacted] submitted a work order stating the following: We noticed a funny smell in the basement yesterday. I was thinking that maybe it was due to all the rain we have gotten. Today, it distinctly smells like a toilet. There appears to be stuff leaking from a pipe in the basement. Our toilet isn't flushing correctly now either. Please send someone asap! Penklor technician attempted to clear the clog but was unable to clear the main line. Hancock Plumbing was called out and found a large amount of feminine products in the line which was the cause of the clog. This was a tenant responsible issue and the tenant was charged for the service. On 3/24/17 [redacted] renewed her lease for 2 years. On 1/24/17 [redacted] reported that the acoustic tiles in the second floor hallway were coming down. The Sundance technician secured the ceiling tiles with screws to hold them in place. There were no additional work orders issues after that repair was made. Jenny M[redacted] Sundance Property Management 9918 Carver Road Suite 110 Cincinnati, OH 45242 (cell) [redacted] (fax) [redacted]@sdpmi.com
Yes the property was sold, we apologize for the confusion. We keep marketing property until sale goes through and it is possible the marketing was not removed immediately. It is our understanding applicant was offered an apartment at a different complex and manager and leasing agent...
were waiting for applicant to get back with them. They never heard back. We have refunded the application fee.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is bordering on criminal inducement for me, as a renter, a property owners normal prep when one tenant moves out and another moves in. My lease doesn't include this crazy list of everything under the sun that they want to charge for. I fully expected to get back at least 1/2 of my deposit, and was basically inferred that I needed to sign the form so that I could get my deposit back. Imagine my surprise when I got a bill for over 3000.00 for normal things every owner of rental property does. It makes no sense to try to even defend this non sense - for things like the yard (after days and days of rain) they felt wasn't "nice enough" when I personally spent each year over 1000.00 on landscaping including planting of flowers. Or the fact that the roof was caving in, yet they refused to fix it and didn't fix the lease, or left waste from a drain issue for us to clean up, and so on and so forth. Bottom line, we will not be paying 3K in charges because we don't owe it. It again, is criminal for a property company to do this on a house that rented for 770.00 a month. To be Revdex.com, this response of theirs is not excepted, and professionally, no one would. We have pictures and proof, and will go the next step, should this not be resolved by the property company, and at least 1/2 of our deposit returned. We will expect the to be resolved by them - but if not , we will be following all legal remedies.
Regards,
[redacted]
Dear [redacted], Unfortunately, I don’t have any pictures of the house prior to [redacted] moving in but I can tell you that she was the first tenant in the house after it was rehabbed. In one of my responses, I did address the blinds that she was charged for and agreed to remove the charges for the upstairs blinds and the 5 missing screens. [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the 5 missing screens (@$50/each). We did have to replace all of the blinds on the first floor due them being damaged and/or extremely dirty. Please let me know if there is anything else I need to do with this complaint. Thank you for your assistance in this matter. Jenny M[redacted]Sundance Property Management
Hello,After reviewing the Security Deposit Breakdown we found the charges were warranted by the Property Manager based on the pictures provided, but at the time of the turn no additional expenses were incurred and we will issue a full refund.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, I would like to say thank you for breaking my lease without penalties; although I informed her I had no money and needed to hire movers and find a place. Then giving me less than 30 days because she was calculating when I was admitted to the hospital. Secondly, there was not several or many attempts they tried to fix the matter just once and that was the filter and a small white pipe outside (that was all in one day) Thirdly, I called and I would appreciated if you took the time to listen to the message because that meant something was wrong regardless if it was 5-10 minutes and when I called back the second time to return my call. I do appreciate you knocking off my fee for stop payment. Thanks again we have nowhere to move until March 1st 2017 so we have to find somewhere to go until then, I know of mold in the home but if I would have known she was going to break my lease I would have been looking.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] As I stated in previous email, I agreed on the amount of my $700.00 deposit being kept to cover, the few items that did need replaced, and to cover removing a couple items from the garage and any cleaning that was needed. To know that I was charged in over $3000.00 dollars makes absolutely no sense. These charges were far above what any one would consider normal. Between painting an cleaning I was charged thousands of dollars, which is crazy! Again, one coat of paint would have sufficed to prepare for the next tenant. Jenny implies the house was destroyed, which was not the case. I put a lot of love into that house, making it my own, spending hundreds on the yard every spring, decorating. When we moved, we even went as far as to spackle nail holes from our pictures, and painted the front door with fresh white paint. But somehow Jenny sends pictures of something black all over the front door?? I have asked for pictures of the rooms. She claimed there was stuff left all over the house, but has no pictures of this (Because it is a lie). Instead she sent up close pictures of the walls. Which again, is a non issue. They were going to have to paint after a three year tenant, period. How is it legal for me to pay the cost of you getting the house ready for your next tenant. YOU WOULD NOT FIX MY ROOF, SO THE CEILING CAVED IN, ONE MORE THAN ONE OCCASSION. CLEARLY YOU WERE NOT TAKING CARE OF THE PROPERTY! Given issues we had, like our bathtub leaking into the room below due to poor installation, clearly you are not using top of the line contractors or materials. IE the $12.00 faucet I am being charge $50.00 for (I believe, I currently do not have the numbers in front of me). This was evident all throughout the property. The basement leaked terribly, and we were told because "It was an old basement." As stated above, and many times before, I will not pay thousands of dollars to pay for work that you as a landlord are responsible for. Take care of your property, and stop tying to rip people off! No wonder you have a bad rating!! I wish I would have known that before having ever gotten involved with your company. I thank God we got out of there when we did, before the house fell down around us. I am also very grateful for the amazing company I rent my current house from (which is beautiful and very well taken care of!)
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. It sounds to me a lack of communication between [redacted] and [redacted]? I sent [redacted] an email stating that I am going to need a company check, or a voucher to put us up for a month since I was forced out. She never returned my phone call nor my mothers from 3 days ago so what that tells yah! For the first time ever she called like she was concerned, however I did send her a video from over the weekend when my apartment had water everywhere no response to that either "go figure". I'm working on some thing but in the mean time I have appointments for my son that has asthma and 2 for myself, and waiting for legal aid to contact me back with advice. Let me know if you found anything else that will work but I look and quoted all over and a lot of live in temporary places is $56/ $86 a day. Again, I been dealing with this since September with documentation and meds and emails going to her and nothing coming back and return. It took for me to be put on oxygen for her to look into it and even then she was professional enough to call me into her office to see options she put a big packet on my door. Again, a lack of communication; she informed me in an email that the reason she dated it for the 1st is because I sent her an email asking can I break my lease without penalties. ARE YOU SERIOUS! I WAS IN THE HOSPITAL! NO WHERE FOR US TO GO AND DON'T KNOW WHAT TO DO! She did not come back until the 3rd of January and dated that for that day. Please you two get on the same page because this is not right at all and I know my tenant and landlord rights. Let me know about the voucher or company check we looking at hotels/motels now.
Regards,
[redacted]
Consumer contacted Revdex.com and indicated that she has still not received the full refund amount of $101.00 and would like business to respond additionally advising when she should expect to receive the refund and via what method.
1072 [redacted] Rd 14A[redacted], SC 29673 March 15, 2017 To whom this may concern:On February 23, 2017, Ms. [redacted] paid a security deposit of $775.00 to secure the home at [redacted], located at [redacted]n, SC. The electronic application was submitted with...
agreement to all terms on February 13, 2017. I have attached the electronic application completed and signed by Ms. [redacted]. In the bottom paragraph of the rental criteria page it states, "[redacted] and Applicant acknowledge that Applicant has paid herewith a nonrefundable processing fee of $50.00. [redacted] acknowledges that applicant has paid a holding deposit in the amount of $300 up to amount of one full month’s rent (to be determined after the application is processed). In the event Applicant fails or refuses, for any reason, to occupy said apartment, and notifies [redacted] of such intention not to occupy said apartment within 72 hours after Applicant has signed the application, the holding deposit made herein [redacted]ll be returned in full. If Applicant fails to notify [redacted] within 72 hour period, and Applicant fails or refuses to occupy said apartment, Lessor and Owner [redacted]ll be entitles to damages of full amount of deposit, as administrative costs, in addition to any and all damages provides for in the apartment lease contract including but not limited to damages for lost rentals from Applicant’s breach of lease. Applicant, Owner, and [redacted] agree that the foregoing administrative costs are a reasonable forecast of [redacted]’s administrative costs and expenses necessarily incurred as a result of Applicant’s failure to occupy the apartment and that said amount is incapable or very difficult of accurate estimation. In no event [redacted]ll the retention by Owner of the administrative costs be considered a penalty and the parties do hereby intend for such sum to be an enforceable liquidated damage amount. In the event the Application is approved, the holding deposit will be applied to the security deposit upon commencement of the lease term.” During the application process, prior to paying the deposit, it was made clear via email (on 2/15/2017) that the home was not available to show until very close to the move in date. I sent pictures of a similar home at [redacted] along with the floorplan so Ms. [redacted] could see a similar home. After that email was sent on 2/15/2017, the deposit was paid on 02/23/2017. The $775.00 deposit was paid on February 23, 2017 to secure the home. The email received to cancel home was received on March 13, 2017. I did meet with Ms. [redacted] the same day to discuss her concerns regarding the home at [redacted]. I apologized for the missing closet rod in one of the upstairs closets, but we could get someone to install one that same day. Ms. [redacted] expressed that she just did not want to live in the home because her washer/dryer would not fit in the area, and that the living room was smaller than she expected. During this meeting, there were no other issues or concerns given to Management from Ms. [redacted] regarding the home at [redacted]. A copy of the signed electronic application, rental criteria, and lease agreement were provided to Ms. [redacted] on March 13, 2017. The home was walked this morning to check the home for any of the issues listed, however the only issue found, as stated above, was the missing closet rod in one of the bedrooms. The “hole” in the coat closet, is not a hole, but a main drain clean out for the home, which is needed in each home should plumbing issues arise. The back door was also found in good/working condition, with no safety issues found (picture attached of interior side of door). The lease agreement was signed online via electronic signature on February 23, 2017 by Ms. [redacted]. Ms. [redacted] never reached out to our offices with any questions pertaining to the application process or the lease agreement, however both were signed and agreed upon prior to seeing the home. We do not require the lease to be signed until the day of move in, but Ms. [redacted] went ahead and signed/agreed to all the terms. We have four team members between five of our [redacted] communities, and we all float between them to assist and try to accommodate resident’s schedules. [redacted] Property Management has two offices located in the Update (one in [redacted], and one in [redacted]), also try to accommodate prospective and current residents.Ms. [redacted] did not inform the offices he wanted to cancel the move in with in the given 72 hours. Please do not hesitate to contact us with any other questions that you may have. Regards, [redacted]District Manager[redacted] Property ManagementPhone: ###-###-####Fax: ###-###-####j[redacted]@sdpmi.com
The business has been aware for over 2 months that when it rains multiple patios in different buildings collect water on the porch and water constantly comes up to the patio door. I believe there is nothing more to monitor. There has been no action to fix the drains. The question is when is the business going to fix the problem of drains not working so I do not have to worry about future flooding and not have to worry about damage to my belonings along with other residents having the same problem.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again, she sends the list of excessive charges. I have never seen anything more ridiculous in my life. She sends up close pictures where walls needed to be painted. Where are the pictures of the rooms as a whole, showing they were empty, clear of debris, vacuumed ect...????? I have made remarks in bold on some of the lines below. I have also copied the last email I sent to her directly before contacting the Revdex.com. IN that email, I clearly outline what will be accepted as charges. If this is not resolved through your agency, the next route will be legally. Front door repaint/repair $50.00 (The picture you sent of the front door is very confusing to me. We painted that door white before we moved. I am not sure what was done after we left, but the door was white, and undamaged. Not only that, but you charged me $800.00 below for paint, how does that not cover the door you allegedly had to paint?)2 sets of blinds for the living room that were destroyed $60.00Replacement of screens throughout the house $250.00 (There was only one screen missing in the entire house, how does that equate to $250.00?)Refrigerator cleaning $40.00 (very dirty)Refrigerator missing handle and had a broken seal $50.00Oven cleaning (very dirty) $40.00Bathroom cleaning (to include bathtub, sink, vanity, mirror and toilet bowl) $80.00 Bathroom light fixture missing globe $35.00Yard work/lawn left in bad condition $250.00 (One of the people helping move out, must have left a coat hanging on the fence. Again, how does this equate to $250.00? We put in flower beds, and planted new flowers every spring that we were there. The back yard was completely overgrown when we moved in. We cleared all of that out at no charge to you!)Trash out house – Trash/furniture/miscellaneous items left in house $500.00 (Another lump sum. Please show me pictures of trash and furniture left in the house! There was none. I explained why items were left in the GARAGE, because I contacted the city several times to remove, and quite frankly ran out of time. There were a few items, left in an organized fashion. I am not sure how this equates to a $500.00 charge?????)Replace damaged kitchen sink faucet $75.00 (It was not damaged, it was a cheap 12.00 faucet. I am not sure how they expected it to be in new condition after 3 years) Broken window in upstairs bedroom - $150.00Repainting (materials and labor) Each room was painted a different color. Lease states that tenant may not alter the premises in any way without written permission from the owner. There was also writing on the walls throughout the house. Condition was way beyond normal wear and tear. $800.00 (You claim the paint was horrible. I assure you it took a single coat of paint to cover, which after having a tenant for 3 years, you should absolutely expect to have to paint! As I have stated before, the paint was so cheap, the walls could not be cleaned)House cleaning and carpet cleaning – House was left very dirty. $400.00 (Itemized cleaning up above, now a general charge, this is ridiculous)Blinds throughout entire house to be replaced (12 sets) – $360.00 (Again, only three sets needed to be repaired)
This is the last email I sent to Jenny at Sundance and includes the amounts I agreed they could keep. Quite frankly, all the time I have spent on this, makes me want to fight to get my whole deposit back. Companies like this should not be in business! That is absolutely ridiculous. You of course charge the top amount for the window replacement. You charged me for 5 screens. There was only 1 missing. When we moved into the house, only the first floor had blinds, which is 8 windows. There was only one missing. You charged me for 14 sets of blinds. You charged me $50.00 for the front door. There was not damage to the front door. You charged $250.00 for landscaping materials? We did huge improvements to the yard while we were there. The whole back yard was over grown and up kept, we cleaned all of that. You charged $75.00 for a faucet that was leaking ( because you used the cheapest faucet you could find, not because we did anything to damage it). And I looked into the price for that exact model faucet. It cost $12.00 at Walmart. The one that really gets me is the paint. You charged $800.00 for paint. Yes the rooms we painted, because the paint you used originally was disgusting. As I stated in a previous email, I was not able to clean my walls, because when I did, the paint came off and the dirt remained. Which obviously does not work, being that I have 3 small children. As I am sure you also know, kids write on walls from time to time. That does not mean that you could not come in and put the same crappy paint you used previously right on top of the paint that was there. In addition to the above, there is also itemized amounts of $420.00 and $600.00 on the document, which of course have no explanation next to them. I agree to the amount of $200.00 for the window and screen that needed to be replaced. I agree to $90.00 for the 3 screens that needed replaced. I agree to $35.00 for the light globe in the bathroom. That leaves $375.00 of my deposit to go towards the removal of what was left in the garage (which by the way I tried to get rid of for weeks. I contacted the city multiple times, and ultimately ran out of time, and therefore left what they had not yet taken). Outside of the amounts I have agreed upon, I am not responsible for any of the other bogus charges you have placed on my account.
I am in receipt of the complaint issued by [redacted] who resided at [redacted] from 3/27/14 until 3/31/17. [redacted]’s security deposit was $700.00. The itemized charges for damages totaled $3,140.00 and she left an unpaid water bill in the...
amount of $308.29 for a total of $3,448.29. I subtracted her $700.00 security deposit from that amount which left her owing $2,748.29. [redacted] was charged the following for damages: Front door repaint/repair $50.002 sets of blinds for the living room that were destroyed $60.00Replacement of screens throughout the house $250.00Refrigerator cleaning $40.00 (very dirty)Refrigerator missing handle and had a broken seal $50.00Oven cleaning (very dirty) $40.00Bathroom cleaning (to include bathtub, sink, vanity, mirror and toilet bowl) $80.00Bathroom light fixture missing globe $35.00Yard work/lawn left in bad condition $250.00Trash out house – Trash/furniture/miscellaneous items left in house $500.00Replace damaged kitchen sink faucet $75.00Broken window in upstairs bedroom - $150.00Repainting (materials and labor) Each room was painted a different color. Lease states that tenant may not alter the premises in any way without written permission from the owner. There was also writing on the walls throughout the house. Condition was way beyond normal wear and tear. $800.00House cleaning and carpet cleaning – House was left very dirty. $400.00Blinds throughout entire house to be replaced (12 sets) – $360.00 [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the 5 missing screens (@$50/each). The total amount due is not $3,140.00 as stated in [redacted]’s claim but is actually $2,748.29. I have pictures showing the condition of the property at the time of [redacted]’s move out. On 4/4/14 w work order was submitted for a water leak from the upstairs bathroom. The Penklor maintenance technician noted that he Found faulty valve leaking, replaced it and repaired drywall below bathroom that had gotten wet from leak. He also noted that he 3 coats of 20 mud sand paint. Had to open ceiling below tub. Replaced old original piping that had rotted through and he replaced all drain lines to and on tub to stop leaking. On 5/29/14 another work order was issued stating that roof was leaking upstairs. Technician noted that he checked roof for leak found bad spot in roof, repaired so drywall can be repaired and painted. Got in attic and fix bad boards. Allowed for leak to dry and addressed drywall fix on 6/20/14. At that time he secured ceiling tile in hallway and painted,sanded ceiling in kitchen and painted. On 10/15/14 [redacted] submitted a work order stating the following: We noticed a funny smell in the basement yesterday. I was thinking that maybe it was due to all the rain we have gotten. Today, it distinctly smells like a toilet. There appears to be stuff leaking from a pipe in the basement. Our toilet isn't flushing correctly now either. Please send someone asap! Penklor technician attempted to clear the clog but was unable to clear the main line. Hancock Plumbing was called out and found a large amount of feminine products in the line which was the cause of the clog. This was a tenant responsible issue and the tenant was charged for the service. On 3/24/17 [redacted] renewed her lease for 2 years. On 1/24/17 [redacted] reported that the acoustic tiles in the second floor hallway were coming down. The Sundance technician secured the ceiling tiles with screws to hold them in place. There were no additional work orders issues after that repair was made.
We have attempted to determine what was causing Ms. [redacted] problems several times but, to no avail. When it became clear that we could not satisfy her, we agreed to let her out of her lease effective January 31,2017.
In regards to her late fee for January, we will waive that fee.
Finally,...
when Ms. [redacted] called me, I simply returned her call and left a message. I apologize for not listening to her complete message as it was 3 minutes long. When I retrieved her next message on January 3rd, I called her property manager ( Ms. [redacted] , who had now returned from vacation ) and we decided to release Ms. [redacted] from her lease.
I am sorry we were unable to satisfy her needs.
We paid a deposit refund in the amount of $925 on 7/3. Due to the merge of [redacted] and Sundance Property Managements, we had to await the accounting department to get accurate records of [redacted] account, prior to sending it out. Our apologies on the delay.
I believe I have responded to this email already but will do so again .Because we are unable to determine what is causing Ms. [redacted] problems much less correct same, we agreed to let her out of her lease without any penalty. On Jan. 3rd she was given a letter stating exactly that. However, there seems to be some confusion regarding this situation. We are NOT requiring Ms. [redacted] to move on Jan. 31. That is up to her discretion. We have offered her more time if necessary. She has also been offered to the option to move out mid month and the ability to pay a pro-rated rent. This is totally her call.[redacted]
I stand by my original response to [redacted]'s complaint. I have tried several times to attach the many pictures I have of the condition of the property at the time of the move out inspection but I have not been able to do so. I spoke with [redacted] with the Revdex.com and she was looking into correcting the issue. My initial response was: I am in receipt of the complaint issued by [redacted] who resided at [redacted] from 3/27/14 until 3/31/17. [redacted]’s security deposit was $700.00. The itemized charges for damages totaled $3,140.00 and she left an unpaid water bill in the amount of $308.29 for a total of $3,448.29. I subtracted her $700.00 security deposit from that amount which left her owing $2,748.29. [redacted] was charged the following for damages: Front door repaint/repair $50.00 2 sets of blinds for the living room that were destroyed $60.00 Replacement of screens throughout the house $250.00 Refrigerator cleaning $40.00 (very dirty) Refrigerator missing handle and had a broken seal $50.00 Oven cleaning (very dirty) $40.00 Bathroom cleaning (to include bathtub, sink, vanity, mirror and toilet bowl) $80.00 Bathroom light fixture missing globe $35.00 Yard work/lawn left in bad condition $250.00 Trash out house – Trash/furniture/miscellaneous items left in house $500.00 Replace damaged kitchen sink faucet $75.00 Broken window in upstairs bedroom - $150.00 Repainting (materials and labor) Each room was painted a different color. Lease states that tenant may not alter the premises in any way without written permission from the owner. There was also writing on the walls throughout the house. Condition was way beyond normal wear and tear. $800.00 House cleaning and carpet cleaning – House was left very dirty. $400.00 Blinds throughout entire house to be replaced (12 sets) – $360.00 [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the 5 missing screens (@$50/each). The total amount due is not $3,140.00 as stated in [redacted]’s claim but is actually $2,748.29. I have pictures showing the condition of the property at the time of [redacted]’s move out. On 4/4/14 w work order was submitted for a water leak from the upstairs bathroom. The Penklor maintenance technician noted that he Found faulty valve leaking, replaced it and repaired drywall below bathroom that had gotten wet from leak. He also noted that he 3 coats of 20 mud sand paint. Had to open ceiling below tub. Replaced old original piping that had rotted through and he replaced all drain lines to and on tub to stop leaking. On 5/29/14 another work order was issued stating that roof was leaking upstairs. Technician noted that he checked roof for leak found bad spot in roof, repaired so drywall can be repaired and painted. Got in attic and fix bad boards. Allowed for leak to dry and addressed drywall fix on 6/20/14. At that time he secured ceiling tile in hallway and painted, sanded ceiling in kitchen and painted. On 10/15/14 [redacted] submitted a work order stating the following: We noticed a funny smell in the basement yesterday. I was thinking that maybe it was due to all the rain we have gotten. Today, it distinctly smells like a toilet. There appears to be stuff leaking from a pipe in the basement. Our toilet isn't flushing correctly now either. Please send someone asap! Penklor technician attempted to clear the clog but was unable to clear the main line. Hancock Plumbing was called out and found a large amount of feminine products in the line which was the cause of the clog. This was a tenant responsible issue and the tenant was charged for the service. On 3/24/17 [redacted] renewed her lease for 2 years. On 1/24/17 [redacted] reported that the acoustic tiles in the second floor hallway were coming down. The Sundance technician secured the ceiling tiles with screws to hold them in place. There were no additional work orders issues after that repair was made. Jenny M[redacted] Sundance Property Management 9918 Carver Road Suite 110 Cincinnati, OH 45242 (cell) [redacted] (fax) [redacted]@sdpmi.com
Yes the property was sold, we apologize for the confusion. We keep marketing property until sale goes through and it is possible the marketing was not removed immediately. It is our understanding applicant was offered an apartment at a different complex and manager and leasing agent...
were waiting for applicant to get back with them. They never heard back. We have refunded the application fee.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is bordering on criminal inducement for me, as a renter, a property owners normal prep when one tenant moves out and another moves in. My lease doesn't include this crazy list of everything under the sun that they want to charge for. I fully expected to get back at least 1/2 of my deposit, and was basically inferred that I needed to sign the form so that I could get my deposit back. Imagine my surprise when I got a bill for over 3000.00 for normal things every owner of rental property does. It makes no sense to try to even defend this non sense - for things like the yard (after days and days of rain) they felt wasn't "nice enough" when I personally spent each year over 1000.00 on landscaping including planting of flowers. Or the fact that the roof was caving in, yet they refused to fix it and didn't fix the lease, or left waste from a drain issue for us to clean up, and so on and so forth. Bottom line, we will not be paying 3K in charges because we don't owe it. It again, is criminal for a property company to do this on a house that rented for 770.00 a month. To be Revdex.com, this response of theirs is not excepted, and professionally, no one would. We have pictures and proof, and will go the next step, should this not be resolved by the property company, and at least 1/2 of our deposit returned. We will expect the to be resolved by them - but if not , we will be following all legal remedies.
Regards,
[redacted]
Dear [redacted], Unfortunately, I don’t have any pictures of the house prior to [redacted] moving in but I can tell you that she was the first tenant in the house after it was rehabbed. In one of my responses, I did address the blinds that she was charged for and agreed to remove the charges for the upstairs blinds and the 5 missing screens. [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the 5 missing screens (@$50/each). We did have to replace all of the blinds on the first floor due them being damaged and/or extremely dirty. Please let me know if there is anything else I need to do with this complaint. Thank you for your assistance in this matter. Jenny M[redacted]Sundance Property Management
Hello,We have the check in process and it will be mailed out by the end of the week. Sorry for the delay.Thanks,Shannon J.
Hello,After reviewing the Security Deposit Breakdown we found the charges were warranted by the Property Manager based on the pictures provided, but at the time of the turn no additional expenses were incurred and we will issue a full refund.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, I would like to say thank you for breaking my lease without penalties; although I informed her I had no money and needed to hire movers and find a place. Then giving me less than 30 days because she was calculating when I was admitted to the hospital. Secondly, there was not several or many attempts they tried to fix the matter just once and that was the filter and a small white pipe outside (that was all in one day) Thirdly, I called and I would appreciated if you took the time to listen to the message because that meant something was wrong regardless if it was 5-10 minutes and when I called back the second time to return my call. I do appreciate you knocking off my fee for stop payment. Thanks again we have nowhere to move until March 1st 2017 so we have to find somewhere to go until then, I know of mold in the home but if I would have known she was going to break my lease I would have been looking.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] As I stated in previous email, I agreed on the amount of my $700.00 deposit being kept to cover, the few items that did need replaced, and to cover removing a couple items from the garage and any cleaning that was needed. To know that I was charged in over $3000.00 dollars makes absolutely no sense. These charges were far above what any one would consider normal. Between painting an cleaning I was charged thousands of dollars, which is crazy! Again, one coat of paint would have sufficed to prepare for the next tenant. Jenny implies the house was destroyed, which was not the case. I put a lot of love into that house, making it my own, spending hundreds on the yard every spring, decorating. When we moved, we even went as far as to spackle nail holes from our pictures, and painted the front door with fresh white paint. But somehow Jenny sends pictures of something black all over the front door?? I have asked for pictures of the rooms. She claimed there was stuff left all over the house, but has no pictures of this (Because it is a lie). Instead she sent up close pictures of the walls. Which again, is a non issue. They were going to have to paint after a three year tenant, period. How is it legal for me to pay the cost of you getting the house ready for your next tenant. YOU WOULD NOT FIX MY ROOF, SO THE CEILING CAVED IN, ONE MORE THAN ONE OCCASSION. CLEARLY YOU WERE NOT TAKING CARE OF THE PROPERTY! Given issues we had, like our bathtub leaking into the room below due to poor installation, clearly you are not using top of the line contractors or materials. IE the $12.00 faucet I am being charge $50.00 for (I believe, I currently do not have the numbers in front of me). This was evident all throughout the property. The basement leaked terribly, and we were told because "It was an old basement." As stated above, and many times before, I will not pay thousands of dollars to pay for work that you as a landlord are responsible for. Take care of your property, and stop tying to rip people off! No wonder you have a bad rating!! I wish I would have known that before having ever gotten involved with your company. I thank God we got out of there when we did, before the house fell down around us. I am also very grateful for the amazing company I rent my current house from (which is beautiful and very well taken care of!)
Regards,
[redacted]
Refund can take up to 72 hours to post to account. Once it posts we can email confirmation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. It sounds to me a lack of communication between [redacted] and [redacted]? I sent [redacted] an email stating that I am going to need a company check, or a voucher to put us up for a month since I was forced out. She never returned my phone call nor my mothers from 3 days ago so what that tells yah! For the first time ever she called like she was concerned, however I did send her a video from over the weekend when my apartment had water everywhere no response to that either "go figure". I'm working on some thing but in the mean time I have appointments for my son that has asthma and 2 for myself, and waiting for legal aid to contact me back with advice. Let me know if you found anything else that will work but I look and quoted all over and a lot of live in temporary places is $56/ $86 a day. Again, I been dealing with this since September with documentation and meds and emails going to her and nothing coming back and return. It took for me to be put on oxygen for her to look into it and even then she was professional enough to call me into her office to see options she put a big packet on my door. Again, a lack of communication; she informed me in an email that the reason she dated it for the 1st is because I sent her an email asking can I break my lease without penalties. ARE YOU SERIOUS! I WAS IN THE HOSPITAL! NO WHERE FOR US TO GO AND DON'T KNOW WHAT TO DO! She did not come back until the 3rd of January and dated that for that day. Please you two get on the same page because this is not right at all and I know my tenant and landlord rights. Let me know about the voucher or company check we looking at hotels/motels now.
Regards,
[redacted]
Consumer contacted Revdex.com and indicated that she has still not received the full refund amount of $101.00 and would like business to respond additionally advising when she should expect to receive the refund and via what method.
1072 [redacted] Rd 14A[redacted], SC 29673 March 15, 2017 To whom this may concern:On February 23, 2017, Ms. [redacted] paid a security deposit of $775.00 to secure the home at [redacted], located at [redacted]n, SC. The electronic application was submitted with...
agreement to all terms on February 13, 2017. I have attached the electronic application completed and signed by Ms. [redacted]. In the bottom paragraph of the rental criteria page it states, "[redacted] and Applicant acknowledge that Applicant has paid herewith a nonrefundable processing fee of $50.00. [redacted] acknowledges that applicant has paid a holding deposit in the amount of $300 up to amount of one full month’s rent (to be determined after the application is processed). In the event Applicant fails or refuses, for any reason, to occupy said apartment, and notifies [redacted] of such intention not to occupy said apartment within 72 hours after Applicant has signed the application, the holding deposit made herein [redacted]ll be returned in full. If Applicant fails to notify [redacted] within 72 hour period, and Applicant fails or refuses to occupy said apartment, Lessor and Owner [redacted]ll be entitles to damages of full amount of deposit, as administrative costs, in addition to any and all damages provides for in the apartment lease contract including but not limited to damages for lost rentals from Applicant’s breach of lease. Applicant, Owner, and [redacted] agree that the foregoing administrative costs are a reasonable forecast of [redacted]’s administrative costs and expenses necessarily incurred as a result of Applicant’s failure to occupy the apartment and that said amount is incapable or very difficult of accurate estimation. In no event [redacted]ll the retention by Owner of the administrative costs be considered a penalty and the parties do hereby intend for such sum to be an enforceable liquidated damage amount. In the event the Application is approved, the holding deposit will be applied to the security deposit upon commencement of the lease term.” During the application process, prior to paying the deposit, it was made clear via email (on 2/15/2017) that the home was not available to show until very close to the move in date. I sent pictures of a similar home at [redacted] along with the floorplan so Ms. [redacted] could see a similar home. After that email was sent on 2/15/2017, the deposit was paid on 02/23/2017. The $775.00 deposit was paid on February 23, 2017 to secure the home. The email received to cancel home was received on March 13, 2017. I did meet with Ms. [redacted] the same day to discuss her concerns regarding the home at [redacted]. I apologized for the missing closet rod in one of the upstairs closets, but we could get someone to install one that same day. Ms. [redacted] expressed that she just did not want to live in the home because her washer/dryer would not fit in the area, and that the living room was smaller than she expected. During this meeting, there were no other issues or concerns given to Management from Ms. [redacted] regarding the home at [redacted]. A copy of the signed electronic application, rental criteria, and lease agreement were provided to Ms. [redacted] on March 13, 2017. The home was walked this morning to check the home for any of the issues listed, however the only issue found, as stated above, was the missing closet rod in one of the bedrooms. The “hole” in the coat closet, is not a hole, but a main drain clean out for the home, which is needed in each home should plumbing issues arise. The back door was also found in good/working condition, with no safety issues found (picture attached of interior side of door). The lease agreement was signed online via electronic signature on February 23, 2017 by Ms. [redacted]. Ms. [redacted] never reached out to our offices with any questions pertaining to the application process or the lease agreement, however both were signed and agreed upon prior to seeing the home. We do not require the lease to be signed until the day of move in, but Ms. [redacted] went ahead and signed/agreed to all the terms. We have four team members between five of our [redacted] communities, and we all float between them to assist and try to accommodate resident’s schedules. [redacted] Property Management has two offices located in the Update (one in [redacted], and one in [redacted]), also try to accommodate prospective and current residents.Ms. [redacted] did not inform the offices he wanted to cancel the move in with in the given 72 hours. Please do not hesitate to contact us with any other questions that you may have. Regards, [redacted]District Manager[redacted] Property ManagementPhone: ###-###-####Fax: ###-###-####j[redacted]@sdpmi.com
The business has been aware for over 2 months that when it rains multiple patios in different buildings collect water on the porch and water constantly comes up to the patio door. I believe there is nothing more to monitor. There has been no action to fix the drains. The question is when is the business going to fix the problem of drains not working so I do not have to worry about future flooding and not have to worry about damage to my belonings along with other residents having the same problem.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again, she sends the list of excessive charges. I have never seen anything more ridiculous in my life. She sends up close pictures where walls needed to be painted. Where are the pictures of the rooms as a whole, showing they were empty, clear of debris, vacuumed ect...????? I have made remarks in bold on some of the lines below. I have also copied the last email I sent to her directly before contacting the Revdex.com. IN that email, I clearly outline what will be accepted as charges. If this is not resolved through your agency, the next route will be legally. Front door repaint/repair $50.00 (The picture you sent of the front door is very confusing to me. We painted that door white before we moved. I am not sure what was done after we left, but the door was white, and undamaged. Not only that, but you charged me $800.00 below for paint, how does that not cover the door you allegedly had to paint?)2 sets of blinds for the living room that were destroyed $60.00Replacement of screens throughout the house $250.00 (There was only one screen missing in the entire house, how does that equate to $250.00?)Refrigerator cleaning $40.00 (very dirty)Refrigerator missing handle and had a broken seal $50.00Oven cleaning (very dirty) $40.00Bathroom cleaning (to include bathtub, sink, vanity, mirror and toilet bowl) $80.00 Bathroom light fixture missing globe $35.00Yard work/lawn left in bad condition $250.00 (One of the people helping move out, must have left a coat hanging on the fence. Again, how does this equate to $250.00? We put in flower beds, and planted new flowers every spring that we were there. The back yard was completely overgrown when we moved in. We cleared all of that out at no charge to you!)Trash out house – Trash/furniture/miscellaneous items left in house $500.00 (Another lump sum. Please show me pictures of trash and furniture left in the house! There was none. I explained why items were left in the GARAGE, because I contacted the city several times to remove, and quite frankly ran out of time. There were a few items, left in an organized fashion. I am not sure how this equates to a $500.00 charge?????)Replace damaged kitchen sink faucet $75.00 (It was not damaged, it was a cheap 12.00 faucet. I am not sure how they expected it to be in new condition after 3 years) Broken window in upstairs bedroom - $150.00Repainting (materials and labor) Each room was painted a different color. Lease states that tenant may not alter the premises in any way without written permission from the owner. There was also writing on the walls throughout the house. Condition was way beyond normal wear and tear. $800.00 (You claim the paint was horrible. I assure you it took a single coat of paint to cover, which after having a tenant for 3 years, you should absolutely expect to have to paint! As I have stated before, the paint was so cheap, the walls could not be cleaned)House cleaning and carpet cleaning – House was left very dirty. $400.00 (Itemized cleaning up above, now a general charge, this is ridiculous)Blinds throughout entire house to be replaced (12 sets) – $360.00 (Again, only three sets needed to be repaired)
This is the last email I sent to Jenny at Sundance and includes the amounts I agreed they could keep. Quite frankly, all the time I have spent on this, makes me want to fight to get my whole deposit back. Companies like this should not be in business! That is absolutely ridiculous. You of course charge the top amount for the window replacement. You charged me for 5 screens. There was only 1 missing. When we moved into the house, only the first floor had blinds, which is 8 windows. There was only one missing. You charged me for 14 sets of blinds. You charged me $50.00 for the front door. There was not damage to the front door. You charged $250.00 for landscaping materials? We did huge improvements to the yard while we were there. The whole back yard was over grown and up kept, we cleaned all of that. You charged $75.00 for a faucet that was leaking ( because you used the cheapest faucet you could find, not because we did anything to damage it). And I looked into the price for that exact model faucet. It cost $12.00 at Walmart. The one that really gets me is the paint. You charged $800.00 for paint. Yes the rooms we painted, because the paint you used originally was disgusting. As I stated in a previous email, I was not able to clean my walls, because when I did, the paint came off and the dirt remained. Which obviously does not work, being that I have 3 small children. As I am sure you also know, kids write on walls from time to time. That does not mean that you could not come in and put the same crappy paint you used previously right on top of the paint that was there. In addition to the above, there is also itemized amounts of $420.00 and $600.00 on the document, which of course have no explanation next to them. I agree to the amount of $200.00 for the window and screen that needed to be replaced. I agree to $90.00 for the 3 screens that needed replaced. I agree to $35.00 for the light globe in the bathroom. That leaves $375.00 of my deposit to go towards the removal of what was left in the garage (which by the way I tried to get rid of for weeks. I contacted the city multiple times, and ultimately ran out of time, and therefore left what they had not yet taken). Outside of the amounts I have agreed upon, I am not responsible for any of the other bogus charges you have placed on my account.
I stand by my last response.