.12/13/3:pm Mediator left message asking for call next Wednesday.12/20/2:pm Mediator left message.? 12/20/3:pm I took them to small claims court and they paid me half the cost of the mattressSince I had used for four months they wouldn't exchange itI cant use it since it sank in middleThe other one I returned was used and had dirt on it when delivered.? Yes I understand you will close the caseI had shared this with someone at Revdex.com a while a go and they said once it was in litigation you couldn't act any longer
Mr [redacted] purchased a Sansui 55" HDTV from our store on 06/04/ On 07/16/2016, Mr [redacted] called stating that his television was not working Being over days since purchased, we have to follow the warranty from the manufacturer (Sansui), being that they warrant the television for the first year Because of Mr [redacted] 's inconvenience, we located an authorized service provider for him ( [redacted] ), picked up his television, and delivered it to the authorized service location, FREE OF CHARGE The authorized service provided then figured out the television issue and ordered a part for it Once the part was received by [redacted] TV and the television was repaired, because of Mr [redacted] 's inconvenience, we then picked up his television from [redacted] TV, and redelivered it to Mr [redacted] FREE OF CHARGE We feel that we did everything in our power to assist Mr [redacted] in servicing his television and have apologized to him on several occasions for any inconvenience that this may have caused him We feel that we did as much, if not more, than any other store would have assisted him in this manner We cannot simply take a used television back because the manufacturer's warranty is not a replacement warranty, yet it is a service warranty Thank you for your time concerning this matter Sincerely, [redacted] ***Hub Furniture Company, Inc
Complaint: [redacted] I am rejecting this response because the response from the business is not in line with the manufacturers response I will take them to court Sincerely, [redacted]
We spoke to the manufacturer and they are willing to reconstruct the mattress for Ms [redacted] I contacted Ms [redacted] and offered to pick the mattress up to return to the manufacturer but the customer declined this optionShe is only interested in receiving her money backThis is not something we are able to doWe can only follow the manufacturers instruction based on their warrantyThis offer will expire but if she changes her mind she can contact us directly
.12/13/3:pm Mediator left message asking for call next Wednesday.12/20/2:pm Mediator left message.? 12/20/3:pm I took them to small claims court and they paid me half the cost of the mattressSince I had used for four months they wouldn't exchange itI cant use it since it sank in middleThe other one I returned was used and had dirt on it when delivered.? Yes I understand you will close the caseI had shared this with someone at Revdex.com a while a go and they said once it was in litigation you couldn't act any longer
Mr [redacted] purchased a Sansui 55" HDTV from our store on 06/04/ On 07/16/2016, Mr [redacted] called stating that his television was not working Being over days since purchased, we have to follow the warranty from the manufacturer (Sansui), being that they warrant the television for the first year Because of Mr [redacted] 's inconvenience, we located an authorized service provider for him ( [redacted] ), picked up his television, and delivered it to the authorized service location, FREE OF CHARGE The authorized service provided then figured out the television issue and ordered a part for it Once the part was received by [redacted] TV and the television was repaired, because of Mr [redacted] 's inconvenience, we then picked up his television from [redacted] TV, and redelivered it to Mr [redacted] FREE OF CHARGE We feel that we did everything in our power to assist Mr [redacted] in servicing his television and have apologized to him on several occasions for any inconvenience that this may have caused him We feel that we did as much, if not more, than any other store would have assisted him in this manner We cannot simply take a used television back because the manufacturer's warranty is not a replacement warranty, yet it is a service warranty Thank you for your time concerning this matter Sincerely, [redacted] ***Hub Furniture Company, Inc
Complaint: [redacted] I am rejecting this response because the response from the business is not in line with the manufacturers response I will take them to court Sincerely, [redacted]
We spoke to the manufacturer and they are willing to reconstruct the mattress for Ms [redacted] I contacted Ms [redacted] and offered to pick the mattress up to return to the manufacturer but the customer declined this optionShe is only interested in receiving her money backThis is not something we are able to doWe can only follow the manufacturers instruction based on their warrantyThis offer will expire but if she changes her mind she can contact us directly