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Hub Hobby Center Inc

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I am sorry to hear about your recent experience at our store and apologize if the radio control car you purchased was defective.  It does appear there is some miscommunication about what occurred on the day of the attempted return.  When the person came to return this item, they claimed to...

be a “friend” of the original purchaser and initially tried to return the car without explanation and without the battery and charger.   Our return policy as listed on every receipt states “Item must be unopened and in saleable condition.”    After inspecting this item, our employee determined that the item was opened and not in saleable condition as evidenced by wear and tear on the vehicle (i.e. significant scratches to the bottom of the vehicle).   It was not until the return was not accepted that the “friend” stated that the car went out of control and crashed.  There was no crash evidence on the vehicle, just wear and tear. The owner’s manual for the vehicle clearly states that all defects should be addressed to the manufacturer and not returned to the retailer.   However, it is our policy to assist the customer with this process if they choose.   If the car you purchased is defective we would be happy to offer our assistance to help rectify the situation.  We would need you to drop of the vehicle so that we could determine what the defect is.  We would contact the manufacturer on your behalf, and if defective and covered by warranty we would be able to replace the part free of charge.    Obviously, it is our desire to keep you active and engaged in the hobby.  I would encourage you to contact us directly so that we might resolve this matter.

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Address: 6410 Penn Ave S, Richfield, Minnesota, United States, 55423-1141

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