Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Yes, I do agree with Mr [redacted] *** in regards to the time we spent there the day of purchase, however, how can one see scratches when the vehicle in question was covered in bird feces and dirt? When we decided to purchase, they had someone drive the truck to the back where they did a ram-shackle job of what they considered a "car wash" I asked about this and was told since I was going to be back up there the next day, they would do a complete detail on the trunk I left work (night shift 12am to 8am), I went straight up there and went into the finance dept to sign the required paperwork and go over any documents They took the trunk to complete the "detailing" of the trunk, however, that is not what was done On the following day, Saturday, is when I noticed the yellow scratches on the roof of the trunk, and called and spoke to [redacted] (Pre-Owned Manager), who stated to bring the vehicle in on Friday at 9am since that is when their "detailer" would come in So, again, we had to go back to the dealership The next day, my wife looked over the contract and noticed there was a charge for $for some HUB VALUE PACKAGE, to which I had no idea about, and they sales price was incorrect When she called on Monday, she spoke to [redacted] (finance) and he stated sales should have went over that with us, but that was NEVER done Also, the sales price was mentioned and he said to come back in and he would take care of it When we got up there, we were taken into the finance dept and offered $cash since that was the difference on the sales price, to which we declined since we would still be paying finance charges on the $ He also removed the $and stated he would send a document to our finance company informing them to remove the amount from the principal He stated he would include the $to the $for a total of $and have the finance company remove that from the principal That Friday, I again went up to the dealership and was there by 9am, and was informed Mr [redacted] was not there I may have let out an expletive, but I believe we live in America where I do have the right of "FREEDOM OF SPEECH" It was not used at anyone in particular, just used as an expression They gave me a rental car so I would not have to wait for hours when they were "detailing" the vehicle When I received the call later that day, I promptly drove up there and retrieved my trunk Once I got home, I noticed a few other scratches around the area where the yellow scratches were Almost as though, when they used the buffing machine on the roof, the cord or other pieces of the equipment rubbed around on the roof creating more scratches It is ridiculous, it seems everytime I bring the trunk back, something else goes wrong Lastly, when my wife called and spoke to Mr [redacted] , she went over the scratches to which he dismissed stating he looked the trunk over with me and everything was fine He stated he was not going to talk about those any longer She also went over the fact in our contract, they stated they would be writing us a check for $to cover the cost of floor mats that did not come with the trunk He requested she fax a copy of the contract stating that and he would look into it When she asked for a corporate number, it was never given When she asked about Mr [redacted] boss, he stated *** That is all, just ***, no last name, no number Then he promptly said, "Okay, thanks for calling." and hung up No "Bye" or "Is there anything else I can help you with?" Nothing Also, the $+ $was never sent to the finance company, they ended up sending us a check, which was not what we agreed to We feel this company/dealership is shoddy and people deserve to know the truth about the company and their employees By the way, we are still pending that check ($for the floor mats) That was approximately weeks ago Regards, [redacted] Unsatisfied Buyer United States Consumer
Sent: Thursday, May 29, 5:PMTo: drteamSubject: CASE # [redacted] On May 1st 2014, Mr [redacted] did purchase a Dodge Ram from HUB Hyundai West "AS-IS, NO WARRANTY" except for any remaining Dodge factory coverage The buyer had ample time to scrutinize the "used" Dodge pick up, both before and after the demonstration drive The customer met with our business manager, signed all documentation needed to consummate the deal, then waited for the vehicle to washed and pulled around After taking delivery of the vehicle and becoming the legal owner, Mr [redacted] called back to the dealership and spoke to our used car manager, complaining about some scratches Our used car manager [redacted] told the customer to bring the truck back in the morning, and we would take care of what we could The customer did indeed show up, using the F-word when told that [redacted] was not in yet I thought his behavior was completely out of line considering he purchased a used truck, had at least two and a half hours to voice any objections the night before, and had nothing in writing pertaining to any scratches Despite all of this, we proceeded to touch up the vehicle anyways In short, both myself and our used car manager walked the customer around the truck for him to scrutinize the free work we had performed for him, he thanked us, and drove off HUB Hyundai West considers this matter closed [redacted] General Manager HUB Hyundai West
From: *** ***] Sent: Friday, September 12, 3:PM
/>
To: drteamSubject: #*** *** ***
I received the complaint letter today concerning ID ***, *** ***. Not being present when *** *** purchased his vehicle, I gathered what information I could from those who were part of the transaction, and immediately called the customer
This incident was unfortunate, and unnecessaryI expressed my sincere apologies to *** ***, and he is scheduled to pick up his vehicle today after passing our certification process, receiving a detail, and topping off his tank with gas. His paperwork has already been prepared minus the unwanted $Theft Protection policy
*** ***
General Manager
HUB Hyundai West
***
I leased a vehicle from this car dealer in 2015.
They had a promotion at that time that the lease holder did not have to pay sales tax. The dearleship would cover that expense.
I moved out of TX and relocated in NY. I havent been able to register my car in NY because the dealer is negligent, and just don't want to provide me with a letter stating that they covered the sales tax of my transaction.
Don't think I haven't called/emailed. They don't return my calls, they transfer me to voicemails, they give me wrong information. At this point I am thinking that they did not pay sales taxes when they have that type of promotions.
This is my last attempt to collect the letter from them before I contact the attorney general of Texas and my attorney.
This is absurd.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Yes, I do agree with Mr [redacted] in regards to the time we spent there the day of purchase, however, how can one see scratches when the vehicle in question was covered in bird feces and dirt? When we decided to purchase, they had someone drive the truck to the back where they did a ram-shackle job of what they considered a "car wash". I asked about this and was told since I was going to be back up there the next day, they would do a complete detail on the trunk. I left work (night shift 12am to 8am), I went straight up there and went into the finance dept to sign the required paperwork and go over any documents. They took the trunk to complete the "detailing" of the trunk, however, that is not what was done. On the following day, Saturday, is when I noticed the 3 yellow scratches on the roof of the trunk, and called and spoke to [redacted] (Pre-Owned Manager), who stated to bring the vehicle in on Friday at 9am since that is when their "detailer" would come in. So, again, we had to go back to the dealership. The next day, my wife looked over the contract and noticed there was a charge for $795 for some HUB VALUE PACKAGE, to which I had no idea about, and they sales price was incorrect. When she called on Monday, she spoke to [redacted] (finance) and he stated sales should have went over that with us, but that was NEVER done. Also, the sales price was mentioned and he said to come back in and he would take care of it. When we got up there, we were taken into the finance dept and offered $4.00 cash since that was the difference on the sales price, to which we declined since we would still be paying finance charges on the $4. He also removed the $795 and stated he would send a document to our finance company informing them to remove the amount from the principal. He stated he would include the $4 to the $795 for a total of $799 and have the finance company remove that from the principal. That Friday, I again went up to the dealership and was there by 9am, and was informed Mr [redacted] was not there. I may have let out an expletive, but I believe we live in America where I do have the right of "FREEDOM OF SPEECH". It was not used at anyone in particular, just used as an expression.
They gave me a rental car so I would not have to wait for hours when they were "detailing" the vehicle. When I received the call later that day, I promptly drove up there and retrieved my trunk. Once I got home, I noticed a few other scratches around the area where the yellow scratches were. Almost as though, when they used the buffing machine on the roof, the cord or other pieces of the equipment rubbed around on the roof creating more scratches. It is ridiculous, it seems everytime I bring the trunk back, something else goes wrong.
Lastly, when my wife called and spoke to Mr [redacted], she went over the scratches to which he dismissed stating he looked the trunk over with me and everything was fine. He stated he was not going to talk about those any longer. She also went over the fact in our contract, they stated they would be writing us a check for $100 to cover the cost of floor mats that did not come with the trunk. He requested she fax a copy of the contract stating that and he would look into it. When she asked for a corporate number, it was never given. When she asked about Mr [redacted] boss, he stated [redacted]. That is all, just [redacted], no last name, no number. Then he promptly said, "Okay, thanks for calling." and hung up. No "Bye" or "Is there anything else I can help you with?". Nothing.
Also, the $795 + $4 was never sent to the finance company, they ended up sending us a check, which was not what we agreed to.
We feel this company/dealership is shoddy and people deserve to know the truth about the company and their employees. By the way, we are still pending that check ($100 for the floor mats). That was approximately 3 weeks ago.
Regards,
[redacted]
Unsatisfied Buyer
United States Consumer
From: [redacted] Sent: Wednesday, June 18, 2014 3:02 PMTo: drteamSubject: [FWD: CASE # [redacted]
Mr. [redacted] wife called regarding her license plates and the aforementioned $100 reimbursement. She was pleasant on the phone, again thanking our Used Car Manager [redacted] She has since picked up her plates, along with her check for $100.
At some point, an individual has to take personal responsibility, and by law that means taking delivery after signing all legal documents. Everything we do is put in writing to protect both parties, as this customer was given paperwork regarding the $100 reimbursement for floor mats.
At no time was this customer given anything in writing before or after taking delivery of their 2012 Dodge Truck with 24k miles, that indicated we would fix or repair any type of scratches. Regardless, we did it anyways after they had taken delivery, and with nothing in writing.
In front of two members of management, Mr. [redacted] agreed the truck was fixed to his satisfaction and thanked us for the work.
So the lingering question is, if we take care of a customer even after the use the F word and have nothing in writing, then acknowledge to your face they have been satisfied with the work, we deliver on the $100 reimbursement and again are thanked, yet each time they run home to their computer and say the are not "satisfied with the resolution", how would the Revdex.com handle this situation?
We have gone above and beyond, yet the response letter from you says we have not, so how can this be considered a neutral forum if the business is always in the wrong and whose resolutions mean nothing?
WE consider this matter resolved, and would appreciate ALL the facts before placing a black mark before our name.
Sincerely,
[redacted]
General Manager
HUB Hyundai West
[redacted]
Sent: Thursday, May 29, 2014 5:57 PMTo: drteamSubject: CASE...
# [redacted]
On May 1st 2014, Mr. [redacted] did purchase a 2012 Dodge Ram 1500 from HUB Hyundai West "AS-IS, NO WARRANTY" except for any remaining Dodge factory coverage. The buyer had ample time to scrutinize the "used" Dodge pick up, both before and after the demonstration drive.
The customer met with our business manager, signed all documentation needed to consummate the deal, then waited for the vehicle to washed and pulled around. After taking delivery of the vehicle and becoming the legal owner, Mr. [redacted] called back to the dealership and spoke to our used car manager, complaining about some scratches.
Our used car manager [redacted] told the customer to bring the truck back in the morning, and we would take care of what we could. The customer did indeed show up, using the F-word when told that [redacted] was not in yet. I thought his behavior was completely out of line considering he purchased a used truck, had at least two and a half hours to voice any objections the night before, and had nothing in writing pertaining to any scratches.
Despite all of this, we proceeded to touch up the vehicle anyways.
In short, both myself and our used car manager walked the customer around the truck for him to scrutinize the free work we had performed for him, he thanked us, and drove off. HUB Hyundai West considers this matter closed.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Yes, I do agree with Mr [redacted] *** in regards to the time we spent there the day of purchase, however, how can one see scratches when the vehicle in question was covered in bird feces and dirt? When we decided to purchase, they had someone drive the truck to the back where they did a ram-shackle job of what they considered a "car wash" I asked about this and was told since I was going to be back up there the next day, they would do a complete detail on the trunk I left work (night shift 12am to 8am), I went straight up there and went into the finance dept to sign the required paperwork and go over any documents They took the trunk to complete the "detailing" of the trunk, however, that is not what was done On the following day, Saturday, is when I noticed the yellow scratches on the roof of the trunk, and called and spoke to [redacted] (Pre-Owned Manager), who stated to bring the vehicle in on Friday at 9am since that is when their "detailer" would come in So, again, we had to go back to the dealership The next day, my wife looked over the contract and noticed there was a charge for $for some HUB VALUE PACKAGE, to which I had no idea about, and they sales price was incorrect When she called on Monday, she spoke to [redacted] (finance) and he stated sales should have went over that with us, but that was NEVER done Also, the sales price was mentioned and he said to come back in and he would take care of it When we got up there, we were taken into the finance dept and offered $cash since that was the difference on the sales price, to which we declined since we would still be paying finance charges on the $ He also removed the $and stated he would send a document to our finance company informing them to remove the amount from the principal He stated he would include the $to the $for a total of $and have the finance company remove that from the principal That Friday, I again went up to the dealership and was there by 9am, and was informed Mr [redacted] was not there I may have let out an expletive, but I believe we live in America where I do have the right of "FREEDOM OF SPEECH" It was not used at anyone in particular, just used as an expression They gave me a rental car so I would not have to wait for hours when they were "detailing" the vehicle When I received the call later that day, I promptly drove up there and retrieved my trunk Once I got home, I noticed a few other scratches around the area where the yellow scratches were Almost as though, when they used the buffing machine on the roof, the cord or other pieces of the equipment rubbed around on the roof creating more scratches It is ridiculous, it seems everytime I bring the trunk back, something else goes wrong Lastly, when my wife called and spoke to Mr [redacted] , she went over the scratches to which he dismissed stating he looked the trunk over with me and everything was fine He stated he was not going to talk about those any longer She also went over the fact in our contract, they stated they would be writing us a check for $to cover the cost of floor mats that did not come with the trunk He requested she fax a copy of the contract stating that and he would look into it When she asked for a corporate number, it was never given When she asked about Mr [redacted] boss, he stated *** That is all, just ***, no last name, no number Then he promptly said, "Okay, thanks for calling." and hung up No "Bye" or "Is there anything else I can help you with?" Nothing Also, the $+ $was never sent to the finance company, they ended up sending us a check, which was not what we agreed to We feel this company/dealership is shoddy and people deserve to know the truth about the company and their employees By the way, we are still pending that check ($for the floor mats) That was approximately weeks ago Regards, [redacted] Unsatisfied Buyer United States Consumer
Sent: Thursday, May 29, 5:PMTo: drteamSubject: CASE # [redacted] On May 1st 2014, Mr [redacted] did purchase a Dodge Ram from HUB Hyundai West "AS-IS, NO WARRANTY" except for any remaining Dodge factory coverage The buyer had ample time to scrutinize the "used" Dodge pick up, both before and after the demonstration drive The customer met with our business manager, signed all documentation needed to consummate the deal, then waited for the vehicle to washed and pulled around After taking delivery of the vehicle and becoming the legal owner, Mr [redacted] called back to the dealership and spoke to our used car manager, complaining about some scratches Our used car manager [redacted] told the customer to bring the truck back in the morning, and we would take care of what we could The customer did indeed show up, using the F-word when told that [redacted] was not in yet I thought his behavior was completely out of line considering he purchased a used truck, had at least two and a half hours to voice any objections the night before, and had nothing in writing pertaining to any scratches Despite all of this, we proceeded to touch up the vehicle anyways In short, both myself and our used car manager walked the customer around the truck for him to scrutinize the free work we had performed for him, he thanked us, and drove off HUB Hyundai West considers this matter closed [redacted] General Manager HUB Hyundai West
From: *** ***] Sent: Friday, September 12, 3:PM
/>
To: drteamSubject: #*** *** ***
I received the complaint letter today concerning ID ***, *** ***. Not being present when *** *** purchased his vehicle, I gathered what information I could from those who were part of the transaction, and immediately called the customer
This incident was unfortunate, and unnecessaryI expressed my sincere apologies to *** ***, and he is scheduled to pick up his vehicle today after passing our certification process, receiving a detail, and topping off his tank with gas. His paperwork has already been prepared minus the unwanted $Theft Protection policy
*** ***
General Manager
HUB Hyundai West
***
I leased a vehicle from this car dealer in 2015.
They had a promotion at that time that the lease holder did not have to pay sales tax. The dearleship would cover that expense.
I moved out of TX and relocated in NY. I havent been able to register my car in NY because the dealer is negligent, and just don't want to provide me with a letter stating that they covered the sales tax of my transaction.
Don't think I haven't called/emailed. They don't return my calls, they transfer me to voicemails, they give me wrong information. At this point I am thinking that they did not pay sales taxes when they have that type of promotions.
This is my last attempt to collect the letter from them before I contact the attorney general of Texas and my attorney.
This is absurd.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Yes, I do agree with Mr [redacted] in regards to the time we spent there the day of purchase, however, how can one see scratches when the vehicle in question was covered in bird feces and dirt? When we decided to purchase, they had someone drive the truck to the back where they did a ram-shackle job of what they considered a "car wash". I asked about this and was told since I was going to be back up there the next day, they would do a complete detail on the trunk. I left work (night shift 12am to 8am), I went straight up there and went into the finance dept to sign the required paperwork and go over any documents. They took the trunk to complete the "detailing" of the trunk, however, that is not what was done. On the following day, Saturday, is when I noticed the 3 yellow scratches on the roof of the trunk, and called and spoke to [redacted] (Pre-Owned Manager), who stated to bring the vehicle in on Friday at 9am since that is when their "detailer" would come in. So, again, we had to go back to the dealership. The next day, my wife looked over the contract and noticed there was a charge for $795 for some HUB VALUE PACKAGE, to which I had no idea about, and they sales price was incorrect. When she called on Monday, she spoke to [redacted] (finance) and he stated sales should have went over that with us, but that was NEVER done. Also, the sales price was mentioned and he said to come back in and he would take care of it. When we got up there, we were taken into the finance dept and offered $4.00 cash since that was the difference on the sales price, to which we declined since we would still be paying finance charges on the $4. He also removed the $795 and stated he would send a document to our finance company informing them to remove the amount from the principal. He stated he would include the $4 to the $795 for a total of $799 and have the finance company remove that from the principal. That Friday, I again went up to the dealership and was there by 9am, and was informed Mr [redacted] was not there. I may have let out an expletive, but I believe we live in America where I do have the right of "FREEDOM OF SPEECH". It was not used at anyone in particular, just used as an expression.
They gave me a rental car so I would not have to wait for hours when they were "detailing" the vehicle. When I received the call later that day, I promptly drove up there and retrieved my trunk. Once I got home, I noticed a few other scratches around the area where the yellow scratches were. Almost as though, when they used the buffing machine on the roof, the cord or other pieces of the equipment rubbed around on the roof creating more scratches. It is ridiculous, it seems everytime I bring the trunk back, something else goes wrong.
Lastly, when my wife called and spoke to Mr [redacted], she went over the scratches to which he dismissed stating he looked the trunk over with me and everything was fine. He stated he was not going to talk about those any longer. She also went over the fact in our contract, they stated they would be writing us a check for $100 to cover the cost of floor mats that did not come with the trunk. He requested she fax a copy of the contract stating that and he would look into it. When she asked for a corporate number, it was never given. When she asked about Mr [redacted] boss, he stated [redacted]. That is all, just [redacted], no last name, no number. Then he promptly said, "Okay, thanks for calling." and hung up. No "Bye" or "Is there anything else I can help you with?". Nothing.
Also, the $795 + $4 was never sent to the finance company, they ended up sending us a check, which was not what we agreed to.
We feel this company/dealership is shoddy and people deserve to know the truth about the company and their employees. By the way, we are still pending that check ($100 for the floor mats). That was approximately 3 weeks ago.
Regards,
[redacted]
Unsatisfied Buyer
United States Consumer
From: [redacted] Sent: Wednesday, June 18, 2014 3:02 PMTo: drteamSubject: [FWD: CASE # [redacted]
Mr. [redacted] wife called regarding her license plates and the aforementioned $100 reimbursement. She was pleasant on the phone, again thanking our Used Car Manager [redacted] She has since picked up her plates, along with her check for $100.
At some point, an individual has to take personal responsibility, and by law that means taking delivery after signing all legal documents. Everything we do is put in writing to protect both parties, as this customer was given paperwork regarding the $100 reimbursement for floor mats.
At no time was this customer given anything in writing before or after taking delivery of their 2012 Dodge Truck with 24k miles, that indicated we would fix or repair any type of scratches. Regardless, we did it anyways after they had taken delivery, and with nothing in writing.
In front of two members of management, Mr. [redacted] agreed the truck was fixed to his satisfaction and thanked us for the work.
So the lingering question is, if we take care of a customer even after the use the F word and have nothing in writing, then acknowledge to your face they have been satisfied with the work, we deliver on the $100 reimbursement and again are thanked, yet each time they run home to their computer and say the are not "satisfied with the resolution", how would the Revdex.com handle this situation?
We have gone above and beyond, yet the response letter from you says we have not, so how can this be considered a neutral forum if the business is always in the wrong and whose resolutions mean nothing?
WE consider this matter resolved, and would appreciate ALL the facts before placing a black mark before our name.
Sincerely,
[redacted]
General Manager
HUB Hyundai West
[redacted]
Sent: Thursday, May 29, 2014 5:57 PMTo: drteamSubject: CASE...
# [redacted]
On May 1st 2014, Mr. [redacted] did purchase a 2012 Dodge Ram 1500 from HUB Hyundai West "AS-IS, NO WARRANTY" except for any remaining Dodge factory coverage. The buyer had ample time to scrutinize the "used" Dodge pick up, both before and after the demonstration drive.
The customer met with our business manager, signed all documentation needed to consummate the deal, then waited for the vehicle to washed and pulled around. After taking delivery of the vehicle and becoming the legal owner, Mr. [redacted] called back to the dealership and spoke to our used car manager, complaining about some scratches.
Our used car manager [redacted] told the customer to bring the truck back in the morning, and we would take care of what we could. The customer did indeed show up, using the F-word when told that [redacted] was not in yet. I thought his behavior was completely out of line considering he purchased a used truck, had at least two and a half hours to voice any objections the night before, and had nothing in writing pertaining to any scratches.
Despite all of this, we proceeded to touch up the vehicle anyways.
In short, both myself and our used car manager walked the customer around the truck for him to scrutinize the free work we had performed for him, he thanked us, and drove off. HUB Hyundai West considers this matter closed.
[redacted]
General Manager
HUB Hyundai West