Initial Business Response / [redacted] (1000, 5, 2016/02/22) */ Hello Revdex.com, I will address [redacted] ' concerns in the order which he expressed them on his letter In the ecigarette business, the market is full of countless productsMost of which, is manufactured in [redacted] and the rest from other respective countries With respect to the product sold in this query, the [redacted] has two different manufacturersThe original is from the [redacted] and the other from ***There are also other products that are originally made in [redacted] and also cloned in *** In this industry, there are what we call originals and others are copycats or clonesWe're comparing [redacted] to [redacted] It is widely known that there are clones of other products in the cigarette industryWe sell those simply to give the customer a choice from the more expensive highly priced productNow, the difference from purchasing these clones is the warranty and priceIf we did deem the product as the original, the product would go through our 30day warranty first, then the manufacturer warranty (respective of which company it maybe)We NEVER sell cloned devices under the pretence of raising the prices to that of the originalAt the time of [redacted] ' purchase, the original product cost $ [redacted] -$ [redacted] , while we sold ours and continue to sell ours for $ [redacted] Because of the high prices of [redacted] made products, not everyone can simply afford themNow if there is a [redacted] made product and there is a high quality clone (we test them extensively before selling) we would sell them to our customersWe also have an strict script from which our employees use when selling cloned products We ALWAYS inform and educate our customers about our products [redacted] friend had bought the same product previously and was also informed that it was a clone, no complaints from him We have also previously exchanged [redacted] Clone months agoThis was months after his purchase and past our day store warrantyThe initial request was for a refund on the product in question, but now, months after the purchase was made, he has come in to ask for a refund on the entire receipt with which the [redacted] was purchased withThis was not possible [redacted] We have treated [redacted] will all the respect and have tried to make it right by exchanging his defective product the first time then refunding the product most recentlyBut when he came into the store last week, he asked for his ENTIRE receipt to be refunded [redacted] Also, I have attached his full receipt that has the date and products that were used with the device (sold separately)As you can see, he has batteries a charger and a [redacted] that is to be used with his machineWe cannot simply refund the batteries as our warranty for them is dead on arrival and the ejuice is warranted under "if you don't like it, we'll replace it" notionBatteries, as we all know degrade from usage
Initial Business Response / [redacted] (1000, 5, 2016/02/22) */ Hello Revdex.com, I will address [redacted] ' concerns in the order which he expressed them on his letter In the ecigarette business, the market is full of countless productsMost of which, is manufactured in [redacted] and the rest from other respective countries With respect to the product sold in this query, the [redacted] has two different manufacturersThe original is from the [redacted] and the other from ***There are also other products that are originally made in [redacted] and also cloned in *** In this industry, there are what we call originals and others are copycats or clonesWe're comparing [redacted] to [redacted] It is widely known that there are clones of other products in the cigarette industryWe sell those simply to give the customer a choice from the more expensive highly priced productNow, the difference from purchasing these clones is the warranty and priceIf we did deem the product as the original, the product would go through our 30day warranty first, then the manufacturer warranty (respective of which company it maybe)We NEVER sell cloned devices under the pretence of raising the prices to that of the originalAt the time of [redacted] ' purchase, the original product cost $ [redacted] -$ [redacted] , while we sold ours and continue to sell ours for $ [redacted] Because of the high prices of [redacted] made products, not everyone can simply afford themNow if there is a [redacted] made product and there is a high quality clone (we test them extensively before selling) we would sell them to our customersWe also have an strict script from which our employees use when selling cloned products We ALWAYS inform and educate our customers about our products [redacted] friend had bought the same product previously and was also informed that it was a clone, no complaints from him We have also previously exchanged [redacted] Clone months agoThis was months after his purchase and past our day store warrantyThe initial request was for a refund on the product in question, but now, months after the purchase was made, he has come in to ask for a refund on the entire receipt with which the [redacted] was purchased withThis was not possible [redacted] We have treated [redacted] will all the respect and have tried to make it right by exchanging his defective product the first time then refunding the product most recentlyBut when he came into the store last week, he asked for his ENTIRE receipt to be refunded [redacted] Also, I have attached his full receipt that has the date and products that were used with the device (sold separately)As you can see, he has batteries a charger and a [redacted] that is to be used with his machineWe cannot simply refund the batteries as our warranty for them is dead on arrival and the ejuice is warranted under "if you don't like it, we'll replace it" notionBatteries, as we all know degrade from usage