Re: [redacted] Note: Our contract/agreement is in [redacted] 's name.In reference to the above mentioned customer / purchase: Our independent representative received the call made in December from Mrs [redacted] He was told that the Air purifier was not working to clean the air as well as she was told The unit was purchased in May of and we did not hear from her concerning this until this complaint in DecemberHe explained that her filter may need to be changed/replaced The unit that Mrs [redacted] purchased requires that the hepa filter be changed annually with regular use of the machine There are areas that we serve whose filter is required to be changed more oftenThere are customers in rural areas who change their filter every months, but thats not specific to rural areas onlyOthers change more often also It's left to the individual to check and determine if the filter need to be changed more often The rep mentioned to Mrs [redacted] to check the filter and told her how He also offered to check her filter the next time a rep was in the areaHe said she was angry and did not receive that invitationIn reference to telling her a neighbor purchased, the only time a rep will tell a potential customer that a neighbor purchased is if they actually did Sometimes the one who purchased actually will refer the rep to the address of someone they knowWe are more than happy to serve our customers and will be glad to check the unit if Mrs [redacted] will allow us to do so
Ref: [redacted] [redacted] [redacted] ** ***It is with regret that we have a displeased customer At Aerus Electrolux we strive for excellence when it comes to our customers and customer service In reference to the above mentioned complaint, we have spoken to the independent representative who sold Mrs [redacted] her Aerus unitAccording to him, she purchased the unit and the sale was not forced on her Our business / sales reps do not force salesIt does not agree with the ethics of our companyThe units are purchased at the will of the customer I have researched the documents concerning that particular saleWe have on file an Aerus sales agreement and the GE/Synchrony Finance applicationBoth are signed by [redacted] Each customer does have business days to rescind (cancel) the sale and it will be null and voidIf she called the sales rep after days, he would have told her it was past the time limit to cancel the sale I do not have any documentation on file that she called the Aerus office It is with surprise that we are receiving this complaint months after the sale [redacted] Aerus Electrolux
Mr [redacted] purchased the unit in May of The unit had been sold approximately months before our company was notified that Mrs [redacted] thinks it's not cleaningIt is well beyond the cancellation policy, therefore we cannot come and pick it upWe want to offer whatever service we can, and that's why we offered to do a complete service check on her productWe are more than willing to make a home visit to do so I spoke to the independent rep who sold to Mr [redacted] According to him, he said he was at her neighbors home and demonstrated the productHe never said he actually sold a unit in that neighbors home I hope Mrs [redacted] will allow an assessment of her Guardian Air Purification systemWe want our customers to be happy
[redacted] purchased the Aerus Guardian Air Purification System on 01/08/She made the purchase, approved of it and was satisfiedThe unit was sold at the priceThe representative, [redacted] , spoke to Ms [redacted] 's son at his request, who had a complaint about the cost After speaking to her son, [redacted] agreed to offer a $refund, plus taxI called Ms [redacted] from the Aerus office on 01/11/to see if she wanted the refund by check or refunded back to her credit card She asked me to credit it back to her card and that was done on 01/11/ When I spoke with her concerning the refund, she did not express any displeasure in the product or the priceShe has been our Aerus Electrolux customer for some years now and we want her to be happy [redacted] , Aerus Electrolux
Re: [redacted] Note: Our contract/agreement is in [redacted] 's nameIn reference to the above mentioned customer / purchase: Our independent representative received the call made in December from Mrs [redacted] He was told that the Air purifier was not working to clean the air as well as she was told The unit was purchased in May of and we did not hear from her concerning this until this complaint in DecemberHe explained that her filter may need to be changed/replaced The unit that Mrs [redacted] purchased requires that the hepa filter be changed annually with regular use of the machine There are areas that we serve whose filter is required to be changed more oftenThere are customers in rural areas who change their filter every months, but thats not specific to rural areas onlyOthers change more often also It's left to the individual to check and determine if the filter need to be changed more often The rep mentioned to Mrs [redacted] to check the filter and told her how He also offered to check her filter the next time a rep was in the areaHe said she was angry and did not receive that invitationIn reference to telling her a neighbor purchased, the only time a rep will tell a potential customer that a neighbor purchased is if they actually did Sometimes the one who purchased actually will refer the rep to the address of someone they know We are more than happy to serve our customers and will be glad to check the unit if Mrs [redacted] will allow us to do so
Re: [redacted] Note: Our contract/agreement is in [redacted] 's name.In reference to the above mentioned customer / purchase: Our independent representative received the call made in December from Mrs [redacted] He was told that the Air purifier was not working to clean the air as well as she was told The unit was purchased in May of and we did not hear from her concerning this until this complaint in DecemberHe explained that her filter may need to be changed/replaced The unit that Mrs [redacted] purchased requires that the hepa filter be changed annually with regular use of the machine There are areas that we serve whose filter is required to be changed more oftenThere are customers in rural areas who change their filter every months, but thats not specific to rural areas onlyOthers change more often also It's left to the individual to check and determine if the filter need to be changed more often The rep mentioned to Mrs [redacted] to check the filter and told her how He also offered to check her filter the next time a rep was in the areaHe said she was angry and did not receive that invitationIn reference to telling her a neighbor purchased, the only time a rep will tell a potential customer that a neighbor purchased is if they actually did Sometimes the one who purchased actually will refer the rep to the address of someone they knowWe are more than happy to serve our customers and will be glad to check the unit if Mrs [redacted] will allow us to do so
Ref: [redacted] [redacted] [redacted] ** ***It is with regret that we have a displeased customer At Aerus Electrolux we strive for excellence when it comes to our customers and customer service In reference to the above mentioned complaint, we have spoken to the independent representative who sold Mrs [redacted] her Aerus unitAccording to him, she purchased the unit and the sale was not forced on her Our business / sales reps do not force salesIt does not agree with the ethics of our companyThe units are purchased at the will of the customer I have researched the documents concerning that particular saleWe have on file an Aerus sales agreement and the GE/Synchrony Finance applicationBoth are signed by [redacted] Each customer does have business days to rescind (cancel) the sale and it will be null and voidIf she called the sales rep after days, he would have told her it was past the time limit to cancel the sale I do not have any documentation on file that she called the Aerus office It is with surprise that we are receiving this complaint months after the sale [redacted] Aerus Electrolux
Mr [redacted] purchased the unit in May of The unit had been sold approximately months before our company was notified that Mrs [redacted] thinks it's not cleaningIt is well beyond the cancellation policy, therefore we cannot come and pick it upWe want to offer whatever service we can, and that's why we offered to do a complete service check on her productWe are more than willing to make a home visit to do so I spoke to the independent rep who sold to Mr [redacted] According to him, he said he was at her neighbors home and demonstrated the productHe never said he actually sold a unit in that neighbors home I hope Mrs [redacted] will allow an assessment of her Guardian Air Purification systemWe want our customers to be happy
[redacted] purchased the Aerus Guardian Air Purification System on 01/08/She made the purchase, approved of it and was satisfiedThe unit was sold at the priceThe representative, [redacted] , spoke to Ms [redacted] 's son at his request, who had a complaint about the cost After speaking to her son, [redacted] agreed to offer a $refund, plus taxI called Ms [redacted] from the Aerus office on 01/11/to see if she wanted the refund by check or refunded back to her credit card She asked me to credit it back to her card and that was done on 01/11/ When I spoke with her concerning the refund, she did not express any displeasure in the product or the priceShe has been our Aerus Electrolux customer for some years now and we want her to be happy [redacted] , Aerus Electrolux
Re: [redacted] Note: Our contract/agreement is in [redacted] 's nameIn reference to the above mentioned customer / purchase: Our independent representative received the call made in December from Mrs [redacted] He was told that the Air purifier was not working to clean the air as well as she was told The unit was purchased in May of and we did not hear from her concerning this until this complaint in DecemberHe explained that her filter may need to be changed/replaced The unit that Mrs [redacted] purchased requires that the hepa filter be changed annually with regular use of the machine There are areas that we serve whose filter is required to be changed more oftenThere are customers in rural areas who change their filter every months, but thats not specific to rural areas onlyOthers change more often also It's left to the individual to check and determine if the filter need to be changed more often The rep mentioned to Mrs [redacted] to check the filter and told her how He also offered to check her filter the next time a rep was in the areaHe said she was angry and did not receive that invitationIn reference to telling her a neighbor purchased, the only time a rep will tell a potential customer that a neighbor purchased is if they actually did Sometimes the one who purchased actually will refer the rep to the address of someone they know We are more than happy to serve our customers and will be glad to check the unit if Mrs [redacted] will allow us to do so