Huber Property Management, Inc.

just recieved my deposit back from HPM. Out of $2400 I recieved $300. Ripped off of over $1500.

This company is the worst in Property management and business in the world. I will be writing them a demand letter for the itemized charges for things that were added without justification. I am preparing to go to court over this and will be spreading the news. I had cleaned the 4 acre property of dead wood, dead trees, and cared for it as my own. Costing me over $10,000. The entire home was cleaned inside and out and perfect better then we found it. Lucky we have pictures of everything. It was perfect clean.

When we signed our lease and had a move in date, we drove up with a truck load of personal belongings only to find the tenant never moved out. We had to stay in hotels and drive back home which cost us over $500 in losses.

I am asking anyone who experienced this rip off with HPM contact me at 650-537-2270. We are going to court.

Mr. [redacted] has signed two rental contracts with HPM. Hiscurrent lease expires August 31, 2015. He had inquired about moving andre-renting the property earlier than his current lease expiration. We confirmed summer is a busier time of year for rental turnover,and if he wanted to provide notice to...

vacate, we would assist him with hisrequest, pursuant to his lease guidelines.Mr. [redacted] put in writing he would be “fulfilling the termson his lease” and would be turning in keys on “08/31/15”. He also indicated hewould “be vacating the property by 07/20/15”.Mr. [redacted] signed a “Request for Early Termination”addendum to his lease at time of move-in. This addendum clearly outlines hisfinancial obligations, should he wish to move early and be relieved of hisobligations. According to his written instructions, our responsibilitywas to market the property with an availability date of 08/31/15, since he didnot want to pay any additional costs, called for in the addendum to his lease. Mr. [redacted] can have us market the property for anavailability date of 08/31/15 without penalty; or Mr. [redacted] can have us facilitatea transfer of responsibility after 07/20/15 once a qualified replacement tenantis available, however there is a charge for this additional administration,which was outlined in advance of his original move in. This is referred to as abreak lease fee. Mr. [redacted] was told he could save the cost of advertising byhandling this himself. Otherwise the addendum outlines the cost for us to take careof this additional service. Unfortunately, Mr. [redacted] wanted the benefit of areplacement tenant assuming his remaining financial obligations without anyadditional costs to him. However, paying the Breaking Lease Fee saves tenantsfrom being responsible for the balance of their financial responsibilities,once another qualified tenant is approved and moved into this property. Thisrequires advanced move-out inspections, tenant ready expenses and additionalpaperwork, which is only anticipated to take place once a year. When a tenantmarkets the property and directs the potential tenant to our office forprocessing, it saves them additional expenses, such as the cost of newspaperadvertising, which if we were to handle would be we passed on to the tenant. Mr. [redacted] visited our office the afternoon of June 24without an appointment and requested to speak with staff that was unavailable. Hechose to wait in our lobby knowing that staff was unavailable. As time passedMr. [redacted] became increasingly agitated that we were not going to be able to accommodatehis wishes of re-renting the property early without penalty.  Finally, Mr. [redacted] became aggressive withstaff who was trying to assist him and explain his lease obligations, whileshowing him his written statement.  Mr.[redacted] became so angry he grabbed the notice to vacate that staff was holding.In his fit of anger, he also grabbed the hand of our staff member, who wasgouged with the ink pen also being held in their hand.Mr. [redacted] was immediately told to leave the office and theAuburn Police Department was contacted. The Officer took statements and filed areport.  Mr. [redacted] has been sent correspondence that all futurebusiness dealings he has with HPM, Inc. is to be handled through the mail, orthrough our outside night drop. After assaulting a staff member, he is notallowed into the lobby of our office, or will be granted personal contact. Moving can be a very stressful situation. It is unfortunatethat contracts that are entered into with good faith are later cause fordispute. This seems to happen when we will not alter the original agreement inorder to benefit the person making the request for an exception. We are alwaysclear from the onset that we follow and enforce contracts as originallyexecuted. We did not change the circumstances causing an early move-out, thetenant did, he obviously became upset with our company, which is regrettable.Respectfully Submitted, Huber Property Management, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I have lived in Auburn all my life and never have I heard a good word said about Huber Property Management. Upon renting my apartment from Huber I was charged half a months rent even though I could not move in until the last week of the month. Whats worse, is that the vacating tenants were charged a full months rent. Huber Property Management was collecting double rent for one apartment. How this is legal I do not know and even if it is hidden in some obscure claus in the lease it is most certainly unethical and deplorable. Huber, it wouldn't take much for you to win back the favor of you customers. My advise is stop trying to ring them for every dime they have, like charging a $35 photo fee for a digital picture or charging $100 to change an air condition filter or a $45 maintenance repair for your own faulty mechanics and plumbing. You hide behind your lease agreements and legal jargon and treat people like commodities, try loosening your grip on the almighty dollar and you might find that your name won't be plastered all over the Revdex.com and people will begin to understand that, yes, you are running a business but you also have a heart.

Review: I hired this company to manage my rental property until I sold it. I hired them on October 20th. I sold the property on October 26th with a 45 day escrow which made it closing on December 10th. The rent was paid to Huber property management before November 5th by my son who was renting the property. I finally received a rent check on Saturday Nov 14th and cashed it on monday Nov 16th. On wednesday Nov 18th they illegally stopped payment on the check which in turn the bank charged my account. I was finally able to talk to Jan who was handling my account, after several phone calls, and she told me that was their policy. WHAT????? I emailed a termination letter on Sat nov 28th knowing they would receive it on Monday the 29th so I would not be charged a rent collection fee for Dec. The property was vacant. They refuse to pay me for novemebers rent and refund the $500 operating/maint slush fund. This is the worst business I have ever dealt with and after talking to several people and reading rerviews on [redacted] I can't imagine why they are still in business. My next step is a law suitDesired Settlement: Payment for what they legally owe me. $1000 rent $500 deposit $12 bank charges

Business

Response:

Mr. [redacted] contracted

with our office to provide management services for a property he owned in

Loomis, which was rented by his son. He signed a one year management contract

with HPM, Inc. on October 20, 2015. We completed

the internal process of setting-up of his property. There was no lease or

deposit. We were instructed us to establish a lease and then raise the rent

over 10 %, which we were in the process of completing. A new lease and estopple statement was mailed

out. The tenant

returned the estopple, but did not sign the lease agreement. Our office sent

out a written reminder and another copy of the lease. The tenant did pay the

November rent.The monthly

report and check was processed on Friday the 12th, but should have been set

aside because it was discovered the property was being advertised for sale

“CASH ONLY, 10-day close”. Unfortunately, the report and check was mailed out Friday

afternoon with the other client reports. We called the owner and left a message

the report and check was mailed in error and that he should not cash the check.

The following Monday not having heard from Mr. [redacted], we contacted the bank,

the check had not cleared, thus a stop payment was issued on the check, since

it had been issued in error and the owner had been contacted and notified. We later

contacted the tenant regarding the unsigned lease. The tenant stated the

property had already sold and he would be moving around December 1st. Thereafter,

the same day, we spoke with Mr. [redacted] and he stated he had cashed the check.

He was told the check had been issued in error and he should speak with his

account representative, which he did not want to wait on hold while she

finished another telephone call. Thereafter, HPM

contacted Mr. [redacted] to inquire about the status of the property. Mr. [redacted]

indicated that the property was in escrow, and expected to close in early

December as he was in a 45 day escrow. We advised him to keep us apprised as to the status of the home, so we

could complete his contract obligations, and close his account after escrow

closed. Mr. [redacted]

was advised in follow up telephone conversations that he had contract fee

obligations to fulfill and once we received his written notice that the

property had closed escrow, we would be able to finalize his account. This

notice was received in our office on November 30, 2015. [redacted]. is in process

of closing out Mr. [redacted]’s account. Per his

signed contract “an owner may cancel management services before the first

anniversary date with a 60 days written notice, provided that Manager receives

and early termination fee equal to one month’s rent less any pre-paid monthly

management fee”.HPM has

agreed to close Mr. [redacted]’s account prior to the 60 day period, which will be finalized

this month, December 2015.This was a

very peculiar situation. All of this could have been avoided with forthright

intentions. We never take a new account if: an owner tells us they are planning a fire

sale; if there is a pending foreclosure; or if the owner does not intend to

fulfill the lease they want us to execute. We have a duty of good faith and a reasonable

expectation that is required to both owners and tenants. We cannot provide this if HPM, Inc. is being used

to unreasonably benefit a property owner or tenant.Sincerely, HPM, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Applied for a rental property and the application didn't include any disclosures or paperwork regarding possible disqualification and/or denial reasons. Also no disclosure, not even verbal, on non-refundable application fees. They required we pay in cash a total of $70 for our application. We were the first to call and apply for a home and had sufficient verifiable income, recent bankruptcies that have been discharged with re-established credit. We were told we were denied based on credit and that they rented to someone who was already pre-qualified through their company. We feel that this is an income producing unlawful practice not disclose possible denial reasons and non-refundable deposits before paying for the application to go through processing. We are politely requesting our application fee of $70.00 be returned to us upon receipt and processing of this complaint.Desired Settlement: Refund the application fee of $70.00 due to non disclosure of tenant right information. Send to [redacted] and [redacted] at [redacted]

Business

Response:

Dear [redacted],

Review: The Office Manager, [redacted], Lied and Caused Undue Expense and Effort. The Company Misrepresents Its Services

We are moving from San Antonio, TX to Auburn, CA. We contacted [redacted] of the Auburn office. We submitted an application and were pre approved. [redacted] lectured that all properties would be available to SEEN, [redacted] stated that ALL leases were for a MINIMUM of ONE YEAR and must be accompanied by cash or certified check. My wife arrived at the office to find that [redacted] has lied. Only one of seven properties was available to be seen, although all properties are unoccupied. My wife then went to the one property and when she called [redacted] stated that they had accepted an application for FOUR MONTHS RENTAL and NO MONEY!!! [redacted] then would not accept an application for one year rent complete with full cash deposit. [redacted] declined the money and the application, the landlord had not yet had the opportunity to review the applications.

One has to wonder about [redacted]'s character and the company that has almost unlimited poor reviews on the net. How can companies that have no moral character survive?Desired Settlement: We would like the airfare refunded. It is only partial payment for the violation of trust we believe. The airfare was $700.00.

We would also like to hear that either [redacted] has been terminated or a statement of policy from the owners of the company admitting that they have no character.

Business

Response:

Business' Initial Response

Dear Revdex.com,

We are in receipt of the above referenced complaint, which is not only inaccurate, but sadly, falsely attacks the character of one of our exemplary employees. Moving can be very stressful, yet this is never an appropriate reason to lash out and misrepresent the facts.

The middle of July through August is always an extremely busy time of year for people to be moving, not only does this mark the end of summer, but for many the start of a new school year. Thus, our inventory of homes moves very quickly. A property may sit for a period and then several showings may occur on the same day. So, it is impossible for us to predict how many people might come in on any given day, thus we never make guarantees.

Some prospective tenants like to go through the application process in advance of finding a specific property. The applicant is then approved for any property they income qualify for and the only other processing would be if they had a pet and a specific property is advertised as pet on approval, then the pet(s) (type, size, number) needs to be cleared for that properties restrictions. Finally, once an applicant is approved for a specific property, they have 24 hours to bring in a deposit to hold the property until the property is ready for occupancy. If they fail to post the deposit, then the property is again available.

The complainant was pre-approved on 07/17/13. They wanted to wait until 07/25/13 to come into our office to look at our inventory. When they arrived they discovered one of the properties they had interest in had been rented, so they left to view several homes. Two homes were vacant and the others were still occupied, so appointments were needed to view the interiors, but they were going to drive by to look at the exteriors and neighborhood. They called the office to cancel one appointment we were trying to set up for them because they changed their mind about the house once they saw the location and the apartment complex nearby, so they were still uncertain which property they wanted to specify.

On 07/25/13 several other applications were in the process of being approved for the various available properties. During the course of our regular duties that day, another person's application from 07/23/13 for a specific property was completed and the applicants were notified. This property had been on the market since May when the prior tenants had given their notice, and was now vacant and move-in ready. Upon notification, this applicant scheduled their move in for the next morning, which was within the required 24 hour period.

Unfortunately, when the complainant returned to the office at the end of the day, they wanted the same property that had been rented earlier in the day while they were still looking at properties. They were angry at the fact that properties were being rented while they were still trying to decide, not only what house, but what town they wanted to live in. They were very upset and insisted since they had money in hand that they should get the property instead of the other applicant, who had been told they have 24 hours to post the deposit. They were told that they could check back the next day to make sure the applicant had finalized the process. Which they did not do, rather they chose to post untruthful reviews.

While we can understand it is more difficult for those people moving to a new area from out of state, their behavior after the fact is totally inappropriate.

Respectfully Submitted,

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Let it be noted that this lecture from Ms. [redacted], is authored by a firm that has had severe licensure violations resulting in suspension, an extensive history of litigation, and an almost overwhelmingly disproportionate number of exceptionally hostile revues on the World Wide Web.

Perhaps the fundamentals of business and the obligation of the real estate agent need to be reviewed. The reason that we license real estate agents as opposed to say used car salespeople is that the real estate agent relies solely upon their character and business acumen. [redacted] Property Management appears to find wisdom in cultivating adversarial relations with its clients and the remarkably tightly knit local community.

Ms. [redacted] borrows heavily from the language of the professions. The denial and the manufacture of a narrative in the face of facts, the explicit refusal to negotiate by a person generally hired for their skills as negotiators, and the portrayal of their narrative in terms of absolute and concrete suggest more experience with the professions more than rational business practice.

The bottom line is that we have joined the substantial number of members of the local community, business and otherwise, who appear to be eager to share their dissatisfaction with this company. This rebuttal by Ms. [redacted] is more illustrative of what we now understand is the local impression of this business. It is not at all satisfactory, valid, or representative of a firm possessing the adequacy to perform business.

Ms [redacted] complains that we, like so very many, have taken to the world of shared consumer information. The failure to acknowledge the fundamentals of the consumer driven market amplifies my concern that this organization of divorced from the reality of the cooperative good will shared by reputable business. Interestingly enough when consumers such as us confront this firm in a spirit and forum of mediation their sole response if characterized by splitting and accusations. I have confronted them in a forum for which they pay membership. Rather than negotiate they have chosen to further aggravate the adversarial relationship. The impression that she gives is that the service provided here is a playground for poorly supervised children rather than a opportunity to rehabilitate a severely damaged relationship and remedy the betrayal of trust her firm has committed. This may well explain why the two competitors in this market have a zero negative web profile. Fairly they have shown a refusal to discuss this as an adequate and responsible business organization.

Business' Final Response

Dear Revdex.com,

We are in an industry that functions under strict rules regarding discrimination and policy. We do not modify these rules when a disgruntled applicant attempts to give us ultimatums. Doing the wrong thing with the promise that this will result in a "cooperative good will" to be "shared" in our community or on the "World Wide Web" is nonetheless wrong. In this case, the other family that had been promised the property driving this complaint, would have been truly wronged if we had caved to this complainant's request, to take" money in hand" and rent the home to them.

Finally, it is apparent that we will continue to view this matter differently. Especially since they perceive they have "confronted this firm in a spirit of mediation". The personal assaults, false accusations and disregard for the other applicant in an attempt to pressure staff to break protocol, is not the behavior of a person who wants to fairly discuss and resolve a matter.

Our Company deals equitably and consistently with our clients. Making the right decision is not always popular, but that should not be a basis for making the decision.

Respectfully Submitted,

[redacted] Property Management, Inc.

Review: Huber Property Management advertised a property on their website stating that the rent to be collected was $2195 per month and that an additional $100 would be collected monthly for water, sewer and trash. When it came time to sign papers to rent this property, the paperwork indicated that the monthly rent was $2195, the water, sewer and trash would be and additional $110 and that an additional monthly fee of $118 would be due each month for HOA dues. The ad originally stated $100 for water and did not mention any additional fees for HOA, nor were these items mentioned when we applied for the property or when we were advised we were approved for the property. When I questioned the advertisement I was told I did not have to rent the property. They updated the website immediately after I departed the office, however I have a screenshot of the original posting showing the differences. Further, when I asked for the issues to be rectified I was denied and was advised that the ad had always been published with increased water fee and the HOA charges and that the "paper copy" of the ad contained these updates. Considering I have visual evidence to the contrary, this is highly unethical business handling. The paper copy of the ad was not made available to me and I applied for the property purely based on the information contained on the website, which one should reasonably be able to do, since the company provides applications through this means. This false advertising seems to be in direct violation of the Revdex.com Code of Business Practices to Advertise Honestly, Tell the Truth, Be Transparent and Embody Integrity.Desired Settlement: I would like a refund of the $35 per person application fee, as the full information was not disclosed during advertising, upon acceptance of the application, or during any discussion prior to the paperwork being provided. I would not have applied for the home had this additional information been provided up front, as it should have been. I paid $70 total as a fee and am requesting the full amount. If the evidence of the state of the ad initially is required I would be happy to provide it.

Business

Response:

July 27, 2015 [redacted] DearRevdex.com, This complaint was received while I was on vacation. Today is my first day back. It is correct that the original advertisement for the property in question was $100.00 for water, sewer and trash on June 11,2015. The water, sewer and trash were increased to $110.00 on June 22, 2015. The person making the complaint made application for the property on July 6, 2015 and was approved on July 10,2015 and had until July 13,2015 to post a deposit to secure the property until move-in, since it was still occupied. See attached rental information sheet at the counter where applications are received.The ten-dollar increase in the estimated flat rate for these utilities was clearly stated in writing at our office's list of available properties when the application was submitted and it was also listed at that price on-line. If the potential tenant had showed us a "screen shot" from a current advertisement on-line that had not been updated, then we would have surely made that small adjustment, but to our knowledge there was no lingering advertisement. It is more probable that the applicant only saw the rent and in this fast paced market did not read about the other costs involved in order to try and expedite their application process. This is why both of our offices have a printed copy of properties and the costs involved at the counter where applications are received. These properties remain on the list until a deposit is posted. So this property was listed on our counter when the applicant came into the office to make application and it was still there when his wife came into our office to post the deposit. The applicant's wife was clearly agitated when she arrived at our office, which escalated when she lost her temper and left swearing, there was obviously other issues at play and we were not able to satisfy the applicant. This was followed by similar telephone calls where she was arguing about the pet fee. This too, is included in our advertisement and printed on our applications, which they signed. We attempted to resolve the matter, however, while trying to explain she hung up stating she was calling the property owner, whom she had been in contact with when they initially viewed the property. This was our last contact and the property owner moved on to the next applicant. Respectfully Submitted, Huber Property Management, Inc.

Review: Absolute horrible customer service. I went in to inquire about moving from my residents early to discuss what was involved and fees. The employee I spoke with agreed that it would be more beneficial for HPM and myself for me to leave early so it would be available for rent before school starts back up. Now I have signed a lease for a new property and they are going back on what they said. I understand a lease is a contract, but that's not even the point anymore. Problem I'm having is that the person I supposedly need to talk to is always too busy and I need an appointment. I submitted my name and number so they could call me with an appointment and over 24 hours later, still call. I went to the office on two occasions to speak with this "person" and after waiting an hour, still to busy. Bottom line, I'm tired of all the lies. I swore I would never rent from them after reading all the negative reviews on [redacted], but turns out that every review on there is positively true. There is so much more negative things I could go on about. They truly don't care about their tenants and I truly surprised they have been in business as long as they have. Their reputation in auburn is HORRIBLE!Desired Settlement: At this point I would like to speak with this "person" and also the employee that gave me the wrong information.

Business

Response:

Mr. [redacted] has signed two rental contracts with HPM. Hiscurrent lease expires August 31, 2015. He had inquired about moving andre-renting the property earlier than his current lease expiration. We confirmed summer is a busier time of year for rental turnover,and if he wanted to provide notice to vacate, we would assist him with hisrequest, pursuant to his lease guidelines.Mr. [redacted] put in writing he would be “fulfilling the termson his lease” and would be turning in keys on “08/31/15”. He also indicated hewould “be vacating the property by 07/20/15”.Mr. [redacted] signed a “Request for Early Termination”addendum to his lease at time of move-in. This addendum clearly outlines hisfinancial obligations, should he wish to move early and be relieved of hisobligations. According to his written instructions, our responsibilitywas to market the property with an availability date of 08/31/15, since he didnot want to pay any additional costs, called for in the addendum to his lease. Mr. [redacted] can have us market the property for anavailability date of 08/31/15 without penalty; or Mr. [redacted] can have us facilitatea transfer of responsibility after 07/20/15 once a qualified replacement tenantis available, however there is a charge for this additional administration,which was outlined in advance of his original move in. This is referred to as abreak lease fee. Mr. [redacted] was told he could save the cost of advertising byhandling this himself. Otherwise the addendum outlines the cost for us to take careof this additional service. Unfortunately, Mr. [redacted] wanted the benefit of areplacement tenant assuming his remaining financial obligations without anyadditional costs to him. However, paying the Breaking Lease Fee saves tenantsfrom being responsible for the balance of their financial responsibilities,once another qualified tenant is approved and moved into this property. Thisrequires advanced move-out inspections, tenant ready expenses and additionalpaperwork, which is only anticipated to take place once a year. When a tenantmarkets the property and directs the potential tenant to our office forprocessing, it saves them additional expenses, such as the cost of newspaperadvertising, which if we were to handle would be we passed on to the tenant. Mr. [redacted] visited our office the afternoon of June 24without an appointment and requested to speak with staff that was unavailable. Hechose to wait in our lobby knowing that staff was unavailable. As time passedMr. [redacted] became increasingly agitated that we were not going to be able to accommodatehis wishes of re-renting the property early without penalty. Finally, Mr. [redacted] became aggressive withstaff who was trying to assist him and explain his lease obligations, whileshowing him his written statement. Mr.[redacted] became so angry he grabbed the notice to vacate that staff was holding.In his fit of anger, he also grabbed the hand of our staff member, who wasgouged with the ink pen also being held in their hand.Mr. [redacted] was immediately told to leave the office and theAuburn Police Department was contacted. The Officer took statements and filed areport. Mr. [redacted] has been sent correspondence that all futurebusiness dealings he has with HPM, Inc. is to be handled through the mail, orthrough our outside night drop. After assaulting a staff member, he is notallowed into the lobby of our office, or will be granted personal contact. Moving can be a very stressful situation. It is unfortunatethat contracts that are entered into with good faith are later cause fordispute. This seems to happen when we will not alter the original agreement inorder to benefit the person making the request for an exception. We are alwaysclear from the onset that we follow and enforce contracts as originallyexecuted. We did not change the circumstances causing an early move-out, thetenant did, he obviously became upset with our company, which is regrettable.Respectfully Submitted, Huber Property Management, Inc.

Consumer

Response:

I am rejecting this response because: as I stated before, HPM is an absolute joke. The facts that HPM is falsifying a police report. There was never any physical contact with myself towards the staff, nor did anyone get poked by a pen. It says a lot about HPM's character when they had two staff members when I supposidly did this and they are both lying about it. What they failed to mention is 36 hours before that day I requeste for an appointment an never got response from them so I went to the office to speak with someone. The one who always seems to be at lunch when I need to speak to them. I have been trying to find a new tenant to lease the property, and it has been quite apparent they are collecting application fees to from several qualified applicants with no intention of renting the property. One example is a couple whom inquired about the pet policy and were told their pet would be ok. Turns out they got denied due to their pet and HPM refused to give them their money back. I'm not sure the current status about that, but last I heard there was going to be a lawyer involved. It's incredible how many people from the auburn area that have no interest in renting the property once they learn HPM is managing the property. Clearly crooks and I will bring this to whomever a attention needed to have HPM investigated for their criminal acts. Not only have I contacted the property owner about HPM, but I will certainly be contacting Auburn PD to clear my name after they falsely reported a criminal act and I will be certain whomever made the statements will be held accountable. As far as the documentation That I crumbled goes, it was not valid due to the fact I was tricked into filling out a specific way that they are now holding it against me. I will NOT be satisfied until I get to talk to the staff member that is going back on what they originally told me and give me a clear understanding of why they can't fulfill what was agreed upon.

Review: Business practice is unethical and extreamely questionable practices.

We moved into a property Huber Property Management (HPM) manages in August of 2012. We were asked to give them a list of problems with the house when we moved in. The list included problem with the doors in the house and there not being able to close and latch. They said there handyman was just out there and should have fixed the problem. He never did. The air conditioner went out and there practice is to charge a $45 charge to the renter for service on anything that may go wrong with the house. We had the garbage disposal go out that cost us $45 for that to be replaced. HPM said we were lucky we had a home warrenty with this house. When we moved out they did not do a walk through with us that would cost us another $95 if we wanted that. They sent our deposit back holding $110.00 back for repairs. The repairs were an AC air filter which we had just replaced 2 weeks before. A outlet cover which was missing when we moved into the house and asked them to replace. The total cost of parts for the repair/replacements was $7.00 but they charged us $100.00 for the person to do a 30 minute job.Desired Settlement: I would like a refund in full for the deposit. Also I would like this business to be investigated for fair business practice.

Business

Response:

Business' Initial Response

Dear Revdex.com,

This is in response to the referenced complaint, received today. The tenant signed a one year lease. This lease clearly states, Section 8. "Occupants are responsible for the first $45 of service", this is for mechanical equipment and plumbing stoppages. This stipulation is in writing, and in case the tenant does not thoroughly read the lease, we have the tenant watch a video that reads the lease to them and they initial to confirm understanding PRIOR to taking occupancy. Further, the tenant is given a pre-move in inspection form and an additional 5 day form to mark any items they may have missed during the move-in process. Additionally, there is no charge the first 30 days of occupancy. Upon review all maintenance requests from this tenant were handled promptly.

Regarding their security deposit transmittal, they did have a $110.64 deduction from their $1,600.00 deposit, SEE ATTACHED. However, the tenant fails to note the charge was for not only changing a dirty filter and outlet cover, but for reattaching a thermostat, repairing a broken bath plug and cleaning the stove vent and hood that was greasy. As you will see, the $95 move out inspection was waived on the transmittal and there was no charge for re-cleaning the carpets that had pet odor from the tenant's dogs, which is noted on the carpet cleaning receipt also ATTACHED. Furthermore, all tenants are welcome to be present when the move out inspection is done (at no charge) and they are able to make any corrections noted before the work is hired out. This tenant did not request to be present.

We have 21 days to process security deposit transmittals, yet we do our best to return of the tenant's deposit as quickly as possible. This tenant's deposit was returned in just 8 working days. The tenant's check went to one address and a copy with the transmittal went to the other address provided.

Consumer's Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

These people are crooks I will except the response just to be able to be done with this horrible business.