Huber's Auto Group

Just bought our 2013 RAV4 from Huber's. Kevin and Eric were great to work with. The buying process went very smoothly. I would definitely recommend Huber's Auto Sales for anyone looking for a good deal and a great buying experience!

Review: Both my husband and I have purchased two used vehicles from Huber's Auto Group. He has an 06' VW Passat and I an 02' VW Jetta. He had warranty on his for the first two years he owned it and now he's into his 3rd year of owning it. I have a warranty on mine. I had transmission work done on my last year and the transmission failed again this year. We are out $1800. I've had my vehicle at three different shops the past month. My husbands car is the main issue because the check engine light is on. No body can fix the problem. We've had it to four different shops and it's not getting fixed. It's now past inspection because it didn't get passed due to the check engine light. They couldn't find the problem. This happened last year as well and local shops are wanting us to pay $250 to pass it without it getting properly fixed. We don't know what to do anymore. We just want to sell it, but how do you sell a car with the engine light on? Ever since we purchased our vehicles from Huber's Auto Group we have been having nothing, but problems. I feel they should at least fix my husbands vehicle, but chances are they won't know how to like the rest. So do we go after Huber's Auto Group of the makers of Volkswagen. I don't know what to do anymore? We have such terrible car problems and get even get rid of them.Desired Settlement: If Huber's Auto Group would just fix this problem for us by either repairing his vehicle themselves or having VW handle the problem. We don't want to keep dropping hundreds of dollars at shops not solving the problems. We really just would like to sell our vehicles and can't sell his 06' VW Passat with the check engine light on and not passing inspection..please help!

Business

Response:

I am sorry to hear that your car is having a problem. I am trying to understand how you feel we are somehow responsible for these problems.

When we sold the car to you it was in great condtion with only 36,000 miles on it and was sold with the balance of the factory new car 3 yr / 36,000 bumper to bumper warranty. It was a great buy as it had the bumper to bumper warranty from volkswagen but a big chunk of depreciation already off the car, resulting in a huge savings on the purchase price. We do everything we can to ensure that we sell the best cars possible. My reposibility is to make sure we are not selling a bad car. We service them, check them over and make sure everything is ready to go. We are however not God and cannot see or plan the future or guarantee a vehicle to continue the same performance as the day we sell it. This is why we recommend the extended warranties.

Here is the exact description we had on the car when we advertised it [redacted] Excellent Condition ** 6 speed manual ** PA, One Owner ** Carfax Certified ** Great Fuel Mileage, Options Include, Leather, Trip Computer, Push Button Start, Auto Hold, ESP Electronic Stability Programming, Push Button Parking Brake, Pwr & Heated Mirrors, Pwr Windows, Pwr Locks w/ Keyless Entry, Cruise, AM/FM/CD, A/C, Folding Rear Seats, 16" Alloy wheels, and more.

This vehicle has been through our Certification program, has ALL services and manufactures recommended maintenance complete, along with a rigorous inspection to insure quality. It also includes the Balance of Factory 4yr /50,000 mile Bumper to Bumper warranty & 5yr/ 60,000 mile Powertrain Warranty. Extended warranties and Bank Financing are available.

A Free Car Fax report is included to insure a confident buying experience. Our on-site service center specializes in Audi and Volkswagen service and parts, and is equipped with the latest specialty tools, computer equipment and experienced technicians who know your car and will give reliable service after the sale. Take a look around, and compare our product. We have 50-60 quality hand picked vehicles in stock. Visit our website at www.Huberauto.com. Call us ###-###-####

I understand that the cars is acting up and I wish I could change that but, Please tell me what we did wrong here. Huber's Auto Group is not the car. We didn't break the car. We did not repair the car inproperly. We are an auto remarketer and auto repair center. We do both because cars and people need both services.

We sold you a car that at the time was fully serviced, clean and a good price. The owner of a vehicle is responsible to maintain the car for as long as you want to own it. The older it gets the higher risk of repairs. This is why cars depreciate. Otherwise people would drive them for ever and never have to buy a new car. Some people buy new cars so they have a 3 yr warranty and replace it when the warranty runs out. This insures they don't have repair bills, but they pay a high price in depreciation. New car depreciation 99% of the time costs more then repairs to a older car.

Please remember if we could controll these kinds of things we would. Repairs are part of owning a car. The inabality of your shop to fix it and the fact that it has a problem 3 1/2 yrs later is no reflection on the condition on the car when we sold it. Volkswagen would fix the car if it was still under warranty, but it is an old car now that is outside of the new car warranty. Nobody warranties a car for life. They are machines that wear out and require repairs. We would be happy to take a look at the car. We have very experience mechanics that may be able to fix the car, and we may be able to help you out buy actually fixing the car. Our shops rates are very reasonable and we know these cars well. Have you had it to a Volkswagen dealer? It may take a very specialized mechanic to figure it out, but it is rare to have a unfixable problem.

I feel this bad review and mark against me Revdex.com rating for something that is beyond my control is unfair. I politely request that you retract this unreasonable request.

As far as selling the car with a check engine light on, thousands of cars are sold every years with check engine lights on. I have traded many cars with check engine lights on. It may affect the value some, but if you no longer want to take the resposibility of maintaining the car, you should trade it on something newer again so you have warranty. Again I have to point out though that the cost to buy another car in drive off the lot depreciation may far excede the cost to repair your current one. Please let me know if we can help you in any way. Just to be clear we are going to charge a fair price for our services. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I called to speak with [redacted] Huber to resolve the car issue by possibly taking it to their shop and having them fix the problem, but the way he carried the conversation was very unprofessional. He told me it's crazy to him that I have such a sense of entitlement to this whole situation. Well I got news for him, I kind of was your customer and you sold me a car that should have lasted more than 3/4 years and not have check engine light problems resulting in us driving a vehicle illegally due to others not passing it for inspection. He couldn't even talk to me normal and had to cop an attitude. I tried to resolve it with them and it didn't get me anywhere.

Regards,

Business

Response:

True Facts

1. You are

right in one thing. I was frustrated and I apologize for my tone of voice. It was unneccessary.

2. The

truth is the truth and you can’t change it.