This is in response to a complaint we received about a refund of an extended service contractWe were initially contacted by this customer by phone in December; I informed him there was a form that he needed to sign to cancel the warranty and when he told me he was unable to make it to the dealership to sign it I told him I would mail it outI had assumed he had received it and sent it to the warranty company because I never heard anything back from himI then received a letter from the Revdex.com in January stating a complaint had been filed; I promptly called the customer to get the issue resolved, I faxed him the cancellation form, he faxed it back and he has since been issued a refund checkIf you would like any further details please feel free to contact me directly at 317-392- Thanks, Josh [redacted] Finance Manager Hubler Chevrolet Center, INC
Dealership uses bait and switch pricing! 9/2/While in Shelbyville decided to check Chevy truck inventorySalesperson showed me a new Silverado with $8,discounted off $40,stickerTold salesperson I'd have to trade a Corvette which was at my home in Greencastle In(miles from Shelbyville)Salesperson wanted a price I'd be willing to pay with Corvette as a tradeMy price was $22,with all discounts available which the salesperson took to sales managerThe salesperson came back saying manager said it was a good priceI thought this was odd because the only information given on the Corvette was year and mileage so I asked for the sales manager to come and tell me himself the price would be goodManager stated that they would only be able to sell the Corvette with cash offer due to the age of the carI told both manager and salesperson the distance I'd be driving and would do so at offered priceAgreed to have Corvette at dealership 9/4/if this deal would happen 9/3/Was called by dealership to confirm I'd be at Shelbyville with Corvette on 9/4/I asked if price was still good and was told yes and that they were going to prepare truck that afternoon for my arrival on 9/4/ 9/4/Arrived at dealership to find truck still on lot for sale and not prepared for deliveryAsked salesperson why truck had not been prepared for delivery and if the deal was still going to happenAgain was told that everything was okThe same manager I talked to 9/2/test drove CorvetteAfter a long wait salesperson came back with a $26,price difference nearly $4,more then price which got me to return to dealership and asked if I could increase my offerI increased offer to $23,At this time another younger sales manager came out and informed me that only he could set prices on vehicles and if he'd been there on 9/2/he would not have said the my original offer was good The Corvette is in great shape and nothing was said other then they were giving me car auction price because the age of the vehicleThey should have known this on 9/2/and the whole thing would have ended that day with a thank you for your timeI wasted hours of my time and a mile round trip on a deal they knew from the start wasn't going to happen at offered purchase price I left messages at Brad Hubler's office for a return call which I never receivedAgain if they had stated 9/2/ the price wasn't good this complaint wouldn't have been necessary
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] WELL IT DIDN'T HAPPEN LIKE HE JOSH SAIDHE NEVER TOLD ME BACK IN DECTHAT I HAD TO FILL OUT ANY PAPER WORK AND RETURN ITI FOUND THIS OUT WHEN I CALLED HIOM AND ASKED WHERE MY CHECK WASSO IN MY OPINION HE DIDN'T PROPERLY DO HIS JOB HE LEFT OUT DETAILS THAT HE CLAIMS OTHER WISEI HAVE RECEIVED MY CHECK BUT ONLY DUE TO PUTTING PRESSURE ON HIM THRU Revdex.com COMPLAININGDUE TO THIS HUBLER I WILL NO LONGER DO ANY OF MY BUSINESS IN THE FUTURE FROM THE SHELBYVILLE OUTLETTHIS GUY WAS LAZY AND DIDN'T PERFORM HIS JOB WELL!!!!
Mr& Mrs [redacted] did in fact fill out a credit application Please see attached Lindsay L R [redacted] General Manager
This is in response to a complaint we received about a refund of an extended service contractWe were initially contacted by this customer by phone in December; I informed him there was a form that he needed to sign to cancel the warranty and when he told me he was unable to make it to the dealership to sign it I told him I would mail it outI had assumed he had received it and sent it to the warranty company because I never heard anything back from himI then received a letter from the Revdex.com in January stating a complaint had been filed; I promptly called the customer to get the issue resolved, I faxed him the cancellation form, he faxed it back and he has since been issued a refund checkIf you would like any further details please feel free to contact me directly at 317-392- Thanks, Josh [redacted] Finance Manager Hubler Chevrolet Center, INC
Dealership uses bait and switch pricing! 9/2/While in Shelbyville decided to check Chevy truck inventorySalesperson showed me a new Silverado with $8,discounted off $40,stickerTold salesperson I'd have to trade a Corvette which was at my home in Greencastle In(miles from Shelbyville)Salesperson wanted a price I'd be willing to pay with Corvette as a tradeMy price was $22,with all discounts available which the salesperson took to sales managerThe salesperson came back saying manager said it was a good priceI thought this was odd because the only information given on the Corvette was year and mileage so I asked for the sales manager to come and tell me himself the price would be goodManager stated that they would only be able to sell the Corvette with cash offer due to the age of the carI told both manager and salesperson the distance I'd be driving and would do so at offered priceAgreed to have Corvette at dealership 9/4/if this deal would happen 9/3/Was called by dealership to confirm I'd be at Shelbyville with Corvette on 9/4/I asked if price was still good and was told yes and that they were going to prepare truck that afternoon for my arrival on 9/4/ 9/4/Arrived at dealership to find truck still on lot for sale and not prepared for deliveryAsked salesperson why truck had not been prepared for delivery and if the deal was still going to happenAgain was told that everything was okThe same manager I talked to 9/2/test drove CorvetteAfter a long wait salesperson came back with a $26,price difference nearly $4,more then price which got me to return to dealership and asked if I could increase my offerI increased offer to $23,At this time another younger sales manager came out and informed me that only he could set prices on vehicles and if he'd been there on 9/2/he would not have said the my original offer was good The Corvette is in great shape and nothing was said other then they were giving me car auction price because the age of the vehicleThey should have known this on 9/2/and the whole thing would have ended that day with a thank you for your timeI wasted hours of my time and a mile round trip on a deal they knew from the start wasn't going to happen at offered purchase price I left messages at Brad Hubler's office for a return call which I never receivedAgain if they had stated 9/2/ the price wasn't good this complaint wouldn't have been necessary
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] WELL IT DIDN'T HAPPEN LIKE HE JOSH SAIDHE NEVER TOLD ME BACK IN DECTHAT I HAD TO FILL OUT ANY PAPER WORK AND RETURN ITI FOUND THIS OUT WHEN I CALLED HIOM AND ASKED WHERE MY CHECK WASSO IN MY OPINION HE DIDN'T PROPERLY DO HIS JOB HE LEFT OUT DETAILS THAT HE CLAIMS OTHER WISEI HAVE RECEIVED MY CHECK BUT ONLY DUE TO PUTTING PRESSURE ON HIM THRU Revdex.com COMPLAININGDUE TO THIS HUBLER I WILL NO LONGER DO ANY OF MY BUSINESS IN THE FUTURE FROM THE SHELBYVILLE OUTLETTHIS GUY WAS LAZY AND DIDN'T PERFORM HIS JOB WELL!!!!