Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is now 6/21/16. I was unaware of the extent of the title issue until the Consumer Protection Agency of Indiana investigated further. I have had no contact with Hubler Nissan since the 26th of May. I was informed by the Indiana BMV that it is illegal for me to drive the car with the dealer plate on it. The car has been parked 34 out of 93 days since I drove it home from the dealership. I would like to return it for a full refund. I would also like reimbursed for the time I was unable to drive the car at no fault of mine. They had initially agreed to $200 the first time it was parked for 10 days. That averages to $20 daily, and I never received that check at all.
I am asking that Hubler provide a refund check to The [redacted] Bank in the amount of $11,880 the total financed. [redacted] Bank has agreed to cut me a refund check after that check clears. I am asking for reimbursement of insurance cost, $269.43, and that does not include July payment. I am asking for reimbursement for inability to drive the car for 34 days in the amount of $680. I feel these are fair and reasonable requests. I have kept up my part of our contractual agreement and feel that to maintain customer satisfaction Hubler should accommodate my request. Once we have an agreement and it is in writing, I will deliver the car to the dealership and hand over the keys.
mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-size: 11.0pt;">The Warranty Refund requested has been processed and the check in the amount of $725 will be cut on 3/26/2014. I will instruct Mrs. [redacted] to stop by the dealership to pick up or we can mail it. The Business Manager that [redacted] talked with originally was terminated. She talked with [redacted], the new Business Manager and the refund process started immediately. It takes a few days to process and the check will be on my desk Wed the 26"). I am truly sorry for the delay. If she has any questions she can call me at any tune.
Best Regards,
[redacted]. General Manager
Hubler Nissan
317-888-9227
Good afternoon. I am fully aware of Mrs. [redacted] title issue. The lady that traded this juke into us took forever getting the proper out of state paperwork to us. When we sold this unit to Mrs. [redacted] I was not aware that...
there was still a outstanding issue with title on this Juke in question. When Mrs. [redacted] called 30 days after delivery and asked about her title work so she could get her plates I started my investigation on why? The former owner has some issue within the state she used to live in and they are requiring us to send several state forms to them to "clear" the title for us. Dealing with this state is a true pain and their process has no urgency to resolve this matter for us. I have been in contact with Mrs. [redacted] and we offered to make her 1st payment( $ 200.00 ) and supplied her with a dealer tag on her juke till matters get resolved. I have empathy for Mrs. [redacted] and we are expediting this as fast as we can. We want nothing but complete customer satisfaction and handle business in a professional and fair way. With over 50 yrs in the business we set the bar on satisfaction. Please feel free to contact me if anymore questions do arise on this situation. Kindly, Zachary R. S[redacted] General Manager Hubler Nissan 317-888-9227 zs[redacted]@drivehubler.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is now 6/21/16. I was unaware of the extent of the title issue until the Consumer Protection Agency of Indiana investigated further. I have had no contact with Hubler Nissan since the 26th of May. I was informed by the Indiana BMV that it is illegal for me to drive the car with the dealer plate on it. The car has been parked 34 out of 93 days since I drove it home from the dealership. I would like to return it for a full refund. I would also like reimbursed for the time I was unable to drive the car at no fault of mine. They had initially agreed to $200 the first time it was parked for 10 days. That averages to $20 daily, and I never received that check at all.
I am asking that Hubler provide a refund check to The [redacted] Bank in the amount of $11,880 the total financed. [redacted] Bank has agreed to cut me a refund check after that check clears. I am asking for reimbursement of insurance cost, $269.43, and that does not include July payment. I am asking for reimbursement for inability to drive the car for 34 days in the amount of $680. I feel these are fair and reasonable requests. I have kept up my part of our contractual agreement and feel that to maintain customer satisfaction Hubler should accommodate my request. Once we have an agreement and it is in writing, I will deliver the car to the dealership and hand over the keys.
Kind Regards,
[redacted]
Regards,
[redacted]
mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-size: 11.0pt;">The Warranty Refund requested has been processed and the check in the amount of $725 will be cut on 3/26/2014. I will instruct Mrs. [redacted] to stop by the dealership to pick up or we can mail it. The Business Manager that [redacted] talked with originally was terminated. She talked with [redacted], the new Business Manager and the refund process started immediately. It takes a few days to process and the check will be on my desk Wed the 26"). I am truly sorry for the delay. If she has any questions she can call me at any tune.
Best Regards,
[redacted]. General Manager
Hubler Nissan
317-888-9227
Good afternoon. I am fully aware of Mrs. [redacted] title issue. The lady that traded this juke into us took forever getting the proper out of state paperwork to us. When we sold this unit to Mrs. [redacted] I was not aware that...
there was still a outstanding issue with title on this Juke in question. When Mrs. [redacted] called 30 days after delivery and asked about her title work so she could get her plates I started my investigation on why? The former owner has some issue within the state she used to live in and they are requiring us to send several state forms to them to "clear" the title for us. Dealing with this state is a true pain and their process has no urgency to resolve this matter for us. I have been in contact with Mrs. [redacted] and we offered to make her 1st payment( $ 200.00 ) and supplied her with a dealer tag on her juke till matters get resolved. I have empathy for Mrs. [redacted] and we are expediting this as fast as we can. We want nothing but complete customer satisfaction and handle business in a professional and fair way. With over 50 yrs in the business we set the bar on satisfaction. Please feel free to contact me if anymore questions do arise on this situation. Kindly, Zachary R. S[redacted] General Manager Hubler Nissan 317-888-9227 zs[redacted]@drivehubler.com