HubSpot

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in
reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We have cancelled the account and stopped all billing as requested We have also sent a communication to the customer directly

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[redacted]'s first signed contract with HubSpot was set to renew automatically as part of agreed to terms 45 days prior to its expiration on Jan 13 2016. We ensure that contracts renew automatically so that usage of our service (e.g. business-critical functions like website hosting, automated emails...

to clients, notifications to salespeople, etc.) can proceed uninterrupted in the event of non-response to renewal inquiries (e.g. vacations, wrong email addresses on file, etc.). On January 12th at 5:08pm, 44 days following the auto-renewal of the contract, we received notification that [redacted] did not wish to renew. By that point we had assumed renewal almost a month and a half prior.Following this inquiry on Jan 12, we worked with [redacted] to negotiate a mutually workable solution - we received written confirmation that this was agreeable in addition back in January, too. The mutually agreed-to resolution at the time was to split the difference on the second contract term, with a 6 month buyout of the total 12 month term. HubSpot and [redacted] together actioned this with a revised contract signed by [redacted]. HubSpot applied the cash refund of $6k USD to the card we had on file and followed the new contract terms, wherein we saw consistent weekly usage of the HubSpot platform (there has been usage each week).In April, 4 months into the new/revised 6 month contracted term that had been signed in January, HubSpot received an email from [redacted] similar to this inquiry where we saw a request for $12k payment again, having already refunded $6k of the $12k payment rendered to HubSpotWe'd be interested in understanding what changed since [redacted] signed the new agreement in January and why that is no longer a valid contract halfway through its term despite multiple written confirmations of agreement and a signed new contract that actioned a buyout agreement. Additionally, the request for a $12k payment is a surprise to us and represents a change as well, since we already agreed to a buyout and refunded $6k of the $12k rendered on the second contract.

We have contacted this customer and come to a mutually agreeable resolution.

Engaged at the VP level from HubSpot to speak to [redacted] - was referred to [redacted]'s attorney. HubSpot remains open to discussion, either through counsel or directly, to come to an amicable resolution. Our last communication was yesterday looking to connect and discuss options.

We had started the conversation regarding the HubSpot portion of the contract the week prior, and continued to speak with the business owner over the course of this week. We have come to an agreement on the HubSpot portion of the contract, and have confirmed together that both parties are amenable...

to the proposed solution.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. there is a scheduled attorneys meeting for Mon the 4th, so the complaint has yet to be settled
Regards,
[redacted]

HubSpot has contacted the customer and we believe we have finally landed on an amicable solution for both parties.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:The good people at Hubspot reached out to me and worked everything out to my satisfaction. 
Regards,
**

HubSpot worked with [redacted] and we believe we've resolved the issue. We believe the resolution to be satisfactory.

We have had one of our managers contact the customer and resolve the issue.  Based on conversations with the customer we believe this issue to be closed.