Huck Boyd National Institute

2/8/18: Mediator called and talked with BusinessAccording to [redacted] (Business owner), he does not owe the consumer $reimbursement for the work he contracted to perform The business stated to the consumer at the time the contractor's invoice was signed, the $was for materials needed for the jobAdditionally, the business stated to the consumer the ground under the floor had to be completely dry before jacking and installing joistToward the end of August, business stated to Mr [redacted] (husband), at the time he came to his ( [redacted] ***) home, that he could not start the job until the ground was completely dry Also, at that time of Mr***'s visit to business owner's home, [redacted] verbally told Mr [redacted] he was withdrawing from the contract because he did not want to continue to be harassed by Mrs [redacted] and because he could not get the consumer to understand that if the work was done the quality would be compromised because of the dampness under the floor and that it would be a health hazard if business owner and his son were to do the work before the ground under the house was completely dry Additionally, the $consumer paid covered majority of the cost for materials and the business and consumer are even, business does not owe consumer and consumer does not owe business The following materials were left at the rental property, according to the business:1) 100' french drain $100.002) Floor joist - 2x@ $each = $192.003) - pex waterlines $4) miscfittings, concrete blocks, 4xbeam for floor joist According to the business, the materials were left at the job site and he did not want them back.Regarding Ms [redacted] claim that no materials, other than the used boards from a previous job site, business disagrees, stating materials were left at the property.Business recommended to consumer a plumber, [redacted] , to lay the french drain lines at the rental property.Business owner stated he was frustrated and that he could not get the consumers to understand in his professional opinion how important it was for the ground to dry before proceeding, which could take approximately six (6) months, because the ground below the floor was not exposed to sun to help it dry The business stated he had worked for the ***s for 2-years and completed several projects over the years and felt they were really nice and they got along well, until recentlyThe Business mentioned the consumer had contacted the Attorney's General office and complained 2/8/@ 2:32pm: called business owner and left a message to return call to further discuss complaint and to ask when the materials were left at the job site.2/15/18: Mediator called business and left a VM message to further discuss complaint.2/22/18: Mediator called left VM with business requesting a return call to discuss attempts to resolve complaint.Business has not responded to request regarding if he has documentation of the materials left at the site and when the materials were left at the job site

2/8/18: Mediator called and spoke with consumer According to consumer, the work Tower Construction was contracted for on July 24,2017, was completed by another contractor in December, In addition, the consumer stated she had the excavation work done for a french drain, as previously recommended by business The consumer request business refund $ The only materials left by the business are still at the property, which are broken boards from the previous bathroom work completed in July.2/8/@ 2:00pm: After talking with business, contacted consumer and spoke with Ms***According to Ms***, the business never delivered the materials stated by the businessThe work site is a tenant occupied property and the tenant is home majority of the time and would notice and informed them if materials were delivered by the business.The only exception was a roll of french drain which the business owner told the consumer they could have and that it was left over from a different job Consumer also stated there are 2- 2xthat were left under the house, which is currently next to the garage The consumer vehemently denies any materials were left at their property.Consumer stated the recommended plumber, [redacted] , did install a temporary line, but were above groundConsumer, later called another plumber to properly install the lines in the ground and replace toilet previously installed by business Additional expenses incurred by consumer included a plumbing fee of$1,000, purchasing additional french drain Consumer stated their working relationship was satisfactory until they paid business $Consumer stated they called weekly for 5-weeks before husband when to business owners house and talked with business owner's daughter, not the business ownerConsumer does not recall business cancelling their contract.2/15/2018: Mediator called consumer and informed waiting to hear back from the business ownerM/M [redacted] informed the business only left 40' of the french drain, not a complete roll as [redacted] stated, which is why the consumer had to purchase an additional roll Further, the consumer stated they are willing to reimburse [redacted] $40.00, by reducing their request to be refunded $to $ The consumer questioned why the business did not list the materials on the invoice as in previous dealings According to the consumer the business typically brings the materials with him when he is on the site at the time he begins the workThe contract was signed 7/24/and 1/the project cost, $325.00, was provided via check for materials and given to the business.2/22/2018: Mediator called consumer and inform the business has not responded Consumer stated they are concerned about the business approval rating and they do not want the business to take advantage of anyone else

Consumer signed a contract with me for a vinyl fence to be put in front of a chain link fence I purchased the materials and he paid for them Once completed he inspected and signed off that he was satisfied and paid his balance Part of the contract was to remove an old storage building which left a space in the chain link fence which needed to be replacedThe vinyl fence was in place so his dogs could not get out I told him I would return in a few weeks to install the chain link fence and he agreed Two weeks later I called to tell him I was returning and he said not to bother that he found someone else to install the fence

I bid a job for them for $to work on their rental house. I have worked for them before. I was to remodel a bathroom. The toilet had been leaking and tenants lived there for 1/year with the leaking issue. I had to gut the bathroom and use floor joyces. Moisture
was under the home. I suggested they use and install a french drain which they agreed to. I supplied the material to dig a trench around the front of the home and they supplied the backhoe to dig it up. I also brought in a licensed plumber. Under the home there was mold and mildew and this needed to dry before I could get under the home and crawl around. I told them this could take several months for this to dry. At this point no one owed money to each other and they continued to harass me to come and get under the home. I kept telling them it needed to dry out. Because of the harassment we parted ways in mid August 2017. I have not spoken to them since and do not know if they completed the project or hired someone else to do it. I do know they had contact with the plumber I suggested who told them the same thing that the moisture needed to dry before any work could be completed. The materials needed for the job are still at their home

Complaint: ***
I am rejecting this response because: I did not get a call from the company as statedI never told him not to comeThe company is not punctual and seldom arrives to work as they promiseWe still do not have the chain link fence fixed by anyoneWe will definitely not recommend the company to anyone else
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
See attached
Sincerely,
*** ***

.2/7/3:pm Mediator left message with his hours.2/14/2:pm No he never came back and closed the fenceHe said he would come in two hours and then shows up days laterNo I don't want you to contact the company I don't want any further contact with them. I paid in full and then they didnt come back

2/8/18:  Mediator called and talked with Business. According to [redacted] (Business owner), he does not owe the consumer $325.00 reimbursement for the work he contracted to perform.  The business stated to the consumer at the time the contractor's invoice was signed, the $325.00 was for materials needed for the job. Additionally, the business stated to the consumer the ground under the floor had to be completely dry before jacking and installing joist. Toward the end of August, 2017 business stated to Mr. [redacted] (husband), at the time he came to his ([redacted]) home, that he could not start the job until the ground was completely dry.  Also, at that time of Mr. [redacted]'s visit to business owner's home, [redacted] verbally told Mr. [redacted] he was withdrawing from the contract because he did not want to continue to be harassed by Mrs. [redacted] and because he could not get the consumer to understand that if the work was done the quality would be compromised because of the dampness under the floor and that it would be a health hazard if business owner and his son were to do the work before the ground under the house was completely dry.  Additionally, the $325.00 consumer paid covered majority of the cost for materials and the business and consumer are even, business does not owe consumer and consumer does not owe business.  The following materials were left at the rental property, according to the business:1) 100' french drain...  $100.002) Floor joist  8 - 2x8 @ $24.00 each = $192.003) 4 - pex waterlines $50.00 4) misc... fittings, concrete blocks, 4x4 beam for floor joist According to the business, the materials were left at the job site and he did not want them back.Regarding Ms. [redacted] claim that no materials, other than the used boards from a previous job site, business disagrees, stating materials were left at the property.Business recommended to consumer a plumber, [redacted], to lay the french drain lines at the rental property.Business owner stated he was frustrated and that he could not get the consumers to understand in his professional opinion how important it was for the ground to dry before proceeding, which could take approximately six (6) months, because the ground below the floor was not exposed to sun to help it dry.  The business stated he had worked for the [redacted]s for 2-3 years and completed several projects over the years and felt they were really nice and they got along well, until recently. The Business mentioned the consumer had contacted the Attorney's General office and complained.  2/8/18 @ 2:32pm: called business owner and left a message to return call to further discuss complaint and to ask when the materials were left at the job site.2/15/18: Mediator called business and left a VM message to further discuss complaint.2/22/18: Mediator called left VM with business requesting a return call to discuss attempts to resolve complaint.Business has not responded to request regarding if he has documentation of the materials left at the site and when the materials were left at the job site.

Consumer signed a contract with me for a vinyl fence to be put in front of a chain link fence.  I purchased the materials and he paid for them.  Once completed he inspected and signed off that he was satisfied and paid his balance.  Part of the contract was to remove an old storage...

building which left a space in the chain link fence which needed to be replaced. The vinyl fence was in place so his dogs could not get out.  I told him I would return in a few weeks to install the chain link fence and he agreed.  Two weeks later I called to tell him I was returning and he said not to bother that he found someone else to install the fence.

2/8/18: Mediator called and spoke with consumer.  According to consumer, the work Tower Construction was contracted for on July 24,2017, was completed by another contractor in December, 2017.  In addition, the consumer stated she had the excavation work done for a french drain, as previously recommended by business.  The consumer request business refund $325.00.  The only materials left by the business are still at the property, which are broken boards from the previous bathroom work completed in July.2/8/18 @ 2:00pm: After talking with business, contacted consumer and spoke with Ms. [redacted]. According to Ms. [redacted], the business never delivered the materials stated by the business. The work site is a tenant occupied property and the tenant is home majority of the time and would notice and informed them if materials were delivered by the business.The only exception was a roll of french drain which the business owner told the consumer they could have and that it was left over from a different job.  Consumer also stated there are 2- 2x12 that were left under the house, which is currently next to the garage.  The consumer vehemently denies any materials were left at their property.Consumer stated the recommended plumber, [redacted], did install a temporary line, but were above ground. Consumer, later called another plumber to properly install the lines in the ground and replace toilet previously installed by business.  Additional expenses incurred by consumer included a plumbing fee of$1,000, purchasing additional french drain.  Consumer stated their working relationship was satisfactory until they paid business $325.00. Consumer stated they called weekly for 5-6 weeks before husband when to business owners house and talked with business owner's daughter, not the business owner. Consumer does not recall business cancelling their contract.2/15/2018: Mediator called consumer and informed waiting to hear back from the business owner. M/M [redacted] informed the business only left 40' of the french drain, not a complete roll as [redacted] stated, which is why the consumer had to purchase an additional roll.  Further, the consumer stated they are willing to reimburse [redacted] $40.00, by reducing their request to be refunded $325.00 to $285.00.  The consumer questioned why the business did not list the materials on the invoice as in previous dealings.  According to the consumer the business typically brings the materials with him when he is on the site at the time he begins the work. The contract was signed 7/24/17 and 1/2 the project cost, $325.00, was provided via check for materials and given to the business.2/22/2018: Mediator called consumer and inform the business has not responded.  Consumer stated they are concerned about the business approval rating and they do not want the business to take advantage of anyone else.