Hucks Painting & Decoratin

Initial Business Response /* (1000, 7, 2016/01/15) */
Ms***'s account was turned over to Blossman Gas Incprivate collection agency due to none payThe account was turned over to collections on Sept28, At that time the balance owed was $On October 01, after a collection
call the customer paid $There was no more payments madeThe account still incurred interest charges and a onetime fifteen dollar collections feeThe balance difference is incurred fees and interestAround the end of November a competitor (***) contacted us about taking over the accountThey wanted to trade tanks to avoid digging up the tank on locationI told them that I would trade with them as long as the bill was paid in fullI also at that time told themThe account was way past due and there was also a ticket out for disconnectionThe lady I spoke with (***) told me she would let Ms*** know about the account statusOn December 14, we still have not heard anything back from Ms*** or *** in regards to the accountThe ticket for disconnection was dispatchedLater in the day Ms*** called the office and paid in fullThe next day December 15, I spoke with Ms*** on phone about the amount paid and the letter she had received from Blossman Gas IncCollection CompanyI explained to her that the difference between the amount paid and the letter she received was incurring interest and fees on the account not tank rental as it was billed back in March As of today this is still an active Blossman AccountWe have not received a tank from the new supplerOnce we do we will close out the accountWe will also refund the interest charges back to her Charge CardThe collections company had not sent anything to the credit bureau
Michael H***
General Manager
Blossman Gas Inc
Initial Consumer Rebuttal /* (3000, 9, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel the should be refunded back to my credit card immediatelyI don't feel my refund should be held up because of the agreement that Mike and Pat madeI did my part and paid the bill in fullOnce the bill was paid in full I expected the account to be closed
Final Consumer Response /* (3000, 14, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted *** on Feband was told that they had been waiting on the tank to come in and that they were suppose to get it on Feband they would deliver it on FebI checked my bank accttoday Feband has been taken out by BlossmanOn January Mike state he would give the account thirty days to receive a new tankIt has not been thirty days and how does he come up with the figure 458.13? This is fustrating meThis charge was not put on a credit card this amount was debited which has left my acctat a balance which may cause some of my automatic debits to become insufficient fundsWhen I read Mike's response on January that said, "I will give the account thirty days." I thought that meant from January Please help, I feel like I'm caught in the middle of two companiesI don't know how swapping tanks workI feel I did my part and paid my bill in full now my accthas been wiped out and I don't get another paycheck until the end of the monthPlease someone help!
Final Business Response /* (4000, 18, 2016/02/22) */
The account of *** *** has been closedWe have refunded all moneys and received the replacement equipment from *** *** *** There was a keying error made when the refund was credited back to Ms***'s cardThis has been resolvedWe wish Ms*** the best and if we can ever be a service to herWe hope she will consider us again