Complaint: [redacted]
I am rejecting this response because:It was the dealership's fault that this happened. Having them take full responsibility was expected. Replacing the damage parts with OEM parts was part of expectation. If their insurance claims would not provide OEM parts, they would have to replace it with OEM parts on their expense.The dealership did provide me with a loaner, but it was not comparable to what I had. My car was a performance vehicle. The driving experience of the loaner vehicle was nowhere near what I'm used to. Driving my vehicle always gave me joy and satisfaction, but the loaner was just dissatisfaction and stress.They did not fix other damages on my car as they stated. They only replaced the rear bumper, buffed out the scratches on the left quarter panel and the left tail light, and detailed clean my car. To me, that was just a minimal repair. They were never able to repair my car to the condition before I brought it in for service or better as they have promised. Any car enthusiast would be able to see the imperfections of the repair. As for the paint issue, I thought new paint would a little different, but after a couple of weeks, the different shades of paint was still very noticeable on the right side as the day they repaired it. The left side was barely noticeable which was acceptable.Replacing the dead battery was just part of the warranty work, as my car is still under warranty.I did not see them going above and beyond on this. If anything, I would say they are cutting corners and tried to lie to me expecting that I'm just someone who would just let them get by.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
If you look at the contract, then you will see that they submitted a higher amount than agreed to on the contract to the bank. Then they tried to get me to go in and sign a new contract agreeing to the new amount. Which is thousands of dollars more than the original contract.
Sincerely,
[redacted]
Revdex.com: I did contact Nissan USA and was told that the mail was originating from Hudiburg Auto Group. Can you not process one of the "mailers" and find out who is paying the Bill?
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: There has been no reasonable attempt to address the issues. At this point I would like to ask for mediation.
Sincerely,
[redacted]
The customer came into the service department on 8/16/17 with what they believed to be a transmission concern and authorized a $145.00 diagnostic charge for a GM Certified technician to look into the concern. Vehicle mileage at this time according to records is 90,193. Our tech checked the computer...
system for any diagnostic codes related to the customers concern, but did not find anything. Additionally the tech checked for manufacturer bulletins related to the concern, but did not find anything. Our tech test drove the vehicle several miles trying to duplicate the customers concern, but was unable to do so. Unfortunately we were not able to duplicate the concern and we did not find any other issues while we had the vehicle. The customer paid for the authorized charges at the time they picked up their vehicle. 10/06/17 The customer brought the vehicle in for regularly scheduled maintenance and did not mention any other concerns with their vehicle. Vehicle mileage according to our records 93,034. Customer returned 12/04/17 Customer came in with a concern about the transmission. This was 4 months after the initial testing for the transmission and 5594 additional miles since that visit. The vehicle did have a transmission issue that was detected and repaired under warranty. The customer was responsible for $170.00 deductible and misc. items that their warranty did not cover. We agreed to credit the customer $90.00 of the previous charge for customer satisfaction. The total rental bill was $400.00, however her warranty only paid $160.00. We absorbed the difference that was not covered by warranty rather than passing that cost to the customer. We have made a good faith attempt to resolve the customers concern by crediting her back $90.00 from the previous charge and absorbed the $240.00 rental charge that was not covered by the warranty.
Complaint: [redacted]
I am rejecting this response because:first off the rental charge has nothing to do with me that’s between hudiburg and the warranty company. Second of all I’m sorry I wasn’t aware that I had to mention every little complaint I have with your company every time I come in for a oil change. When your GM certified technition fails to diagnos a issue and can only diagnos it when the problem causes a complete failure. I figured what’s the point you would of just tried to charge me another diagnostic fee for the GM certified technition to plug a computer up to read check engine codes that are to there. I’ll remember that next time I have an issue and I’ll take it to bob Moore who in fact covers their diagnostics for six months. I’m not asking for you to cover the whole charge but the fact is you charged the warranty company the diagnostic fee this time so for one issues you charged two diagnostic fees. Seems a little sketchy to me. ill be taking my business to the Moore’s from now on.
Sincerely,
[redacted]
Mr. [redacted] came in on a vehicle listed on the internet. Mr. [redacted] was presented with numbers to purchase the vehicle, but declined and made a lower offer. When the finance producer returned with a counter offer he mistakenly wrote down the wrong amount. The customer declined this offer. The...
finance producer realized his mistake on the numbers and informed Mr. [redacted] and agreed to honor the price until close of business that day. Mr. [redacted] declined to purchase the vehicle that day. The following day Mr. [redacted] told one of our customer service reps that we were still $1000.00 too high on the price of the vehicle. The price we presented during negotiations and agreed to honor until close of business was below the advertised price of the vehicle at the time of Mr. [redacted]'s vist.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. I would like a time frame for of the reimbursement check. Does the dealership want a copy of the key/fob receipt?
Sincerely,
[redacted]
Customer purchased a used vehicle in June of 2014. Service records indicate the customer brought vehicle in for service March 31, 2015, April 9,2015 and July 03, 2015. Vehicle was checked for problems indicated at time of visit. Technicians found that the transmission was operating within factory...
The condition that Mr. [redacted] is experiencing is considered a normal characteristic of the exhaust system valve opening and closing, under the conditions that it is supposed to open according to General Motors. General Motors technical assistance center along with a field engineer have been able to...
make the noise quieter with a modification to the exhaust, but cannot make it go away completely because the valve does have to open and close. We have compared this vehicle to an alike vehicle and the new vehicle exhibited the same issue that Mr. [redacted] has brought up. General Motors has told us to no longer make any further attempts to modify/repair the exhaust system because it is functioning under normal factory specifications. It should be noted that on 06/24/2016 Mr. [redacted] has also filed a Revdex.com claim against General Motors. [redacted], Service Manager
There was a misunderstanding of what warranty or special policy was still in effect on customers vehicle. We gave the customer the option of taking the transmission apart to see if the failure fell under GM special policy guidelines, to which the customer declined to authorize us to do. She in turn...
towed the vehicle to another repair facility and had them take it out disassemble the transmission for repair/diagnosis, and they determined the failure to be covered under the GM special policy. At this point we offered to tow her vehicle back to our dealership, at no cost to the customer, and repair her vehicle under warranty per the special GM policy. She agreed and we are currently repairing her vehicle at no charge, and the customer was given a loaner vehicle at no cost while the vehicle is being repaired. We have also agreed to reimburse her the $135.00 she was charged for the initial diagnosis. We anticipate repairs will be completed in early March.Thanks,[redacted], Service Manager
Revdex.com:
Hudiburg has requested that I take my Jeep Grand Cherokee to their Chandler location which is a Ford location. The dealership also requested that I make arrangements to drop my vehicle off so that the...
technicians have plenty of time to trouble shoot the issue. I voiced my concern with this because in my original complaint, the service department stated they couldn't work on it because they weren't a Jeep Dealer. Other than that, Im confident Hudiburg will do the right thing. I am I have reviewed the response made by the business in reference to complaint ID [redacted], and find that, at this time, the step forward in a resolution is satisfactory to me.
Sincerely,
[redacted]
We feel that we acted in good faith prior to the customer submitting the complaint to Revdex.com. As previously stated we reduced the customer’s charges that were not covered by warranty from $170.00 to $84.11 to address their concern.We addressed the rental issue because it was in the customers original Revdex.com complaint. The warranty the customer purchased is not a Hudiburg or GM warranty. It was purchased from another source and we adjudicated the claim. To be clear this was not a Hudiburg warranty and any issues would be between the customer and her warranty company. We charged her warranty company for the entire cost of the rental and the reimbursement to us was approximately $160.00. In normal circumstances the customer would be required to return the vehicle after the period the warranty covered was met or pay for the balance out of pocket. However, we did not pass that $240.00 cost to the customer.If the customer was still having issues with the transmission in the 4 month period leading up to failure, we would have been glad to check it again at no additional charge, but it was not brought up during regularly scheduled maintenance between visits. We feel that we have been fair and accommodating to the customer in this matter. As the customer has indicated they will be taking their business elsewhere we feel the matter is closed.
Complaint: [redacted]
I am rejecting this response because:It was the dealership's fault that this happened. Having them take full responsibility was expected. Replacing the damage parts with OEM parts was part of expectation. If their insurance claims would not provide OEM parts, they would have to replace it with OEM parts on their expense.The dealership did provide me with a loaner, but it was not comparable to what I had. My car was a performance vehicle. The driving experience of the loaner vehicle was nowhere near what I'm used to. Driving my vehicle always gave me joy and satisfaction, but the loaner was just dissatisfaction and stress.They did not fix other damages on my car as they stated. They only replaced the rear bumper, buffed out the scratches on the left quarter panel and the left tail light, and detailed clean my car. To me, that was just a minimal repair. They were never able to repair my car to the condition before I brought it in for service or better as they have promised. Any car enthusiast would be able to see the imperfections of the repair. As for the paint issue, I thought new paint would a little different, but after a couple of weeks, the different shades of paint was still very noticeable on the right side as the day they repaired it. The left side was barely noticeable which was acceptable.Replacing the dead battery was just part of the warranty work, as my car is still under warranty.I did not see them going above and beyond on this. If anything, I would say they are cutting corners and tried to lie to me expecting that I'm just someone who would just let them get by.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
If you look at the contract, then you will see that they submitted a higher amount than agreed to on the contract to the bank. Then they tried to get me to go in and sign a new contract agreeing to the new amount. Which is thousands of dollars more than the original contract.
Sincerely,
[redacted]
Revdex.com: I did contact Nissan USA and was told that the mail was originating from Hudiburg Auto Group. Can you not process one of the "mailers" and find out who is paying the Bill?
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: There has been no reasonable attempt to address the issues. At this point I would like to ask for mediation.
Sincerely,
[redacted]
The customer came into the service department on 8/16/17 with what they believed to be a transmission concern and authorized a $145.00 diagnostic charge for a GM Certified technician to look into the concern. Vehicle mileage at this time according to records is 90,193. Our tech checked the computer...
system for any diagnostic codes related to the customers concern, but did not find anything. Additionally the tech checked for manufacturer bulletins related to the concern, but did not find anything. Our tech test drove the vehicle several miles trying to duplicate the customers concern, but was unable to do so. Unfortunately we were not able to duplicate the concern and we did not find any other issues while we had the vehicle. The customer paid for the authorized charges at the time they picked up their vehicle. 10/06/17 The customer brought the vehicle in for regularly scheduled maintenance and did not mention any other concerns with their vehicle. Vehicle mileage according to our records 93,034. Customer returned 12/04/17 Customer came in with a concern about the transmission. This was 4 months after the initial testing for the transmission and 5594 additional miles since that visit. The vehicle did have a transmission issue that was detected and repaired under warranty. The customer was responsible for $170.00 deductible and misc. items that their warranty did not cover. We agreed to credit the customer $90.00 of the previous charge for customer satisfaction. The total rental bill was $400.00, however her warranty only paid $160.00. We absorbed the difference that was not covered by warranty rather than passing that cost to the customer. We have made a good faith attempt to resolve the customers concern by crediting her back $90.00 from the previous charge and absorbed the $240.00 rental charge that was not covered by the warranty.
Complaint: [redacted]
I am rejecting this response because:first off the rental charge has nothing to do with me that’s between hudiburg and the warranty company. Second of all I’m sorry I wasn’t aware that I had to mention every little complaint I have with your company every time I come in for a oil change. When your GM certified technition fails to diagnos a issue and can only diagnos it when the problem causes a complete failure. I figured what’s the point you would of just tried to charge me another diagnostic fee for the GM certified technition to plug a computer up to read check engine codes that are to there. I’ll remember that next time I have an issue and I’ll take it to bob Moore who in fact covers their diagnostics for six months. I’m not asking for you to cover the whole charge but the fact is you charged the warranty company the diagnostic fee this time so for one issues you charged two diagnostic fees. Seems a little sketchy to me. ill be taking my business to the Moore’s from now on.
Sincerely,
[redacted]
Mr. [redacted] came in on a vehicle listed on the internet. Mr. [redacted] was presented with numbers to purchase the vehicle, but declined and made a lower offer. When the finance producer returned with a counter offer he mistakenly wrote down the wrong amount. The customer declined this offer. The...
finance producer realized his mistake on the numbers and informed Mr. [redacted] and agreed to honor the price until close of business that day. Mr. [redacted] declined to purchase the vehicle that day. The following day Mr. [redacted] told one of our customer service reps that we were still $1000.00 too high on the price of the vehicle. The price we presented during negotiations and agreed to honor until close of business was below the advertised price of the vehicle at the time of Mr. [redacted]'s vist.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. I would like a time frame for of the reimbursement check. Does the dealership want a copy of the key/fob receipt?
Sincerely,
[redacted]
Customer purchased a used vehicle in June of 2014. Service records indicate the customer brought vehicle in for service March 31, 2015, April 9,2015 and July 03, 2015. Vehicle was checked for problems indicated at time of visit. Technicians found that the transmission was operating within factory...
specifications.
The condition that Mr. [redacted] is experiencing is considered a normal characteristic of the exhaust system valve opening and closing, under the conditions that it is supposed to open according to General Motors. General Motors technical assistance center along with a field engineer have been able to...
make the noise quieter with a modification to the exhaust, but cannot make it go away completely because the valve does have to open and close. We have compared this vehicle to an alike vehicle and the new vehicle exhibited the same issue that Mr. [redacted] has brought up. General Motors has told us to no longer make any further attempts to modify/repair the exhaust system because it is functioning under normal factory specifications. It should be noted that on 06/24/2016 Mr. [redacted] has also filed a Revdex.com claim against General Motors. [redacted], Service Manager
There was a misunderstanding of what warranty or special policy was still in effect on customers vehicle. We gave the customer the option of taking the transmission apart to see if the failure fell under GM special policy guidelines, to which the customer declined to authorize us to do. She in turn...
towed the vehicle to another repair facility and had them take it out disassemble the transmission for repair/diagnosis, and they determined the failure to be covered under the GM special policy. At this point we offered to tow her vehicle back to our dealership, at no cost to the customer, and repair her vehicle under warranty per the special GM policy. She agreed and we are currently repairing her vehicle at no charge, and the customer was given a loaner vehicle at no cost while the vehicle is being repaired. We have also agreed to reimburse her the $135.00 she was charged for the initial diagnosis. We anticipate repairs will be completed in early March.Thanks,[redacted], Service Manager
Revdex.com:
Hudiburg has requested that I take my Jeep Grand Cherokee to their Chandler location which is a Ford location. The dealership also requested that I make arrangements to drop my vehicle off so that the...
technicians have plenty of time to trouble shoot the issue. I voiced my concern with this because in my original complaint, the service department stated they couldn't work on it because they weren't a Jeep Dealer. Other than that, Im confident Hudiburg will do the right thing. I am I have reviewed the response made by the business in reference to complaint ID [redacted], and find that, at this time, the step forward in a resolution is satisfactory to me.
Sincerely,
[redacted]
We feel that we acted in good faith prior to the customer submitting the complaint to Revdex.com. As previously stated we reduced the customer’s charges that were not covered by warranty from $170.00 to $84.11 to address their concern.We addressed the rental issue because it was in the customers original Revdex.com complaint. The warranty the customer purchased is not a Hudiburg or GM warranty. It was purchased from another source and we adjudicated the claim. To be clear this was not a Hudiburg warranty and any issues would be between the customer and her warranty company. We charged her warranty company for the entire cost of the rental and the reimbursement to us was approximately $160.00. In normal circumstances the customer would be required to return the vehicle after the period the warranty covered was met or pay for the balance out of pocket. However, we did not pass that $240.00 cost to the customer.If the customer was still having issues with the transmission in the 4 month period leading up to failure, we would have been glad to check it again at no additional charge, but it was not brought up during regularly scheduled maintenance between visits. We feel that we have been fair and accommodating to the customer in this matter. As the customer has indicated they will be taking their business elsewhere we feel the matter is closed.