I am rejecting this response because: As I stated in my initial complaint and in my rejection response, both Mr [redacted] and Mr [redacted] have told me several times that the account was settled or that they would contact [redacted] to settle the accountObviously neither of these actions was completed since I still received a bill from ***I previously stated the only acceptable outcome or settlement is to receive proof the account is paid in full from ***, that any damages inflected to my credit are fixed and a letter of apology from the dealershipUntil thishappens, I do not consider the matter closed, therefore I do not accept the dealerships response Although their response states they will coordinate with [redacted] to get proof of payment, this is the same response I have been getting since February Additionally, if [redacted] records show there is a balance on the account, what does Hudson plan on doing to resolve the issue and remove me from the billing discrepancies?
I am rejecting this response because: I did not
choose *** Rental Car AgencyI was given no option regarding rental car companies to utilize The issue of incorrect billing is strictly between *** and Hudson and is none of my concern other than how it is directly affecting my credit with this unpaid bill going to collections As stated on my initial complaint, Hudson has paid a portion of the bill per a phone conversation with Mr***. He verbally stated to me a payment of $was made to *** however his documentation only shows a payment of $The latest bill I received from *** is in the amount of $200. Additionally, the scanned documentation Hudson has attached to their response only shows a payment was made but does not reflect a full payment towards the rental carI first contacted Hudson in Feb by phone to resolve this issue and numerous times through Mar by phone/e-mailMr***r assured me he would contact *** *** from *** to resolve the issue so it would no longer affect my creditI asked Mr***r to contact me after settling with *** ***, with proof of completion of payment by either a confirmation number or letter from *** stating full payment was madeI was never contacted again by Hudson regarding the matter nor given proof of full payment other than Mr***r’s accounting notes, which show a payment of $This matter only affects me by damaging my credit and facing the threat from *** to bill my credit card that was used to secure a deposit for any possible damages or non-payment by HudsonIt is not my responsibility as a Hudson customer to contact *** regarding a billing dispute between the two companies, however, I am being directly impacted while caught in the middle of their billing discrepanciesMr***r stated to me that during a billing meeting with *** *** from ***, Mr*** stated the bill was paid in fullTherefore, I see no reason why Mr***r cannot contact Mr*** to acquire proof of payment in full and remove me from any involvement with the *** Collections DepartmentTo which, was what he originally agreed to do per our phone conversation in Mar Until such a time, this matter is neither closed nor resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I've contacted the customer, provided them with current status on plates/registration. Motor vehicle agency required additional info which took time.Working on getting the plates processed in few day's, Customer's made aware.
Customer purchased car from us 1/9/2016. Customer did owe us a $1500 balance that was paid on 1/22/2016. Deal was not officially complete till all monies due were recieved.Paperwork was then started to complete the MV and payoff on her [redacted] trade. On 2/1/2016 we tried to transfer customer's MV. NY...
DMV inforrmed us that customer MV paperwork could not be transferred because customer owed back penalty's on current MV. Customer paid MV on or about 2/3/2016. We will try again on 2/8/2016 to complete the NY MV transfer.Customer payments were sent on 2/4/2016. Check number [redacted] in the amount of $4,434 within a 15 day time frame of deal being completed
Good morning,On a repair done in August of 2015 with a tire rotation if the bolts were over torqued they would have broken much sooner than January of 2016. If all bolts/lug nuts were over torqued as claimed why only 3 of 5 bolts were broken. Clearly two bolts would still hold a wheel in place and...
not cause a wheel to fly off as claimed. Not sure what has happened to the last 2 lug nuts/ bolts on the wheel that supposedly flew off. Secondly why would only one wheel/tire be an issue and not all four wheels/tires. Clearly this issue does not occur 5 months later...
Attached is copy of check that went to [redacted] for rentals that [redacted] has misbilled us for months.Check number [redacted] has continually misbilled Hudson for taxes and fees that customer and dealer are not responsible for
I am rejecting this response because: As I stated in my initial complaint and in my rejection response, both Mr. [redacted] and Mr. [redacted] have told me several times that the account was settled or that they would contact [redacted] to settle the account. Obviously neither of these actions was completed since I still received a bill from [redacted]. I previously stated the only acceptable outcome or settlement is to receive proof the account is paid in full from [redacted], that any damages inflected to my credit are fixed and a letter of apology from the dealership. Until thishappens, I do not consider the matter closed, therefore I do not accept the dealerships response. Although their response states they will coordinate with [redacted] to get proof of payment, this is the same response I have been getting since February. Additionally, if [redacted] records show there is a balance on the account, what does Hudson plan on doing to resolve the issue and remove me from the billing discrepancies?
I am rejecting this response because: As I stated in my initial complaint and in my rejection response, both Mr [redacted] and Mr [redacted] have told me several times that the account was settled or that they would contact [redacted] to settle the accountObviously neither of these actions was completed since I still received a bill from ***I previously stated the only acceptable outcome or settlement is to receive proof the account is paid in full from ***, that any damages inflected to my credit are fixed and a letter of apology from the dealershipUntil thishappens, I do not consider the matter closed, therefore I do not accept the dealerships response Although their response states they will coordinate with [redacted] to get proof of payment, this is the same response I have been getting since February Additionally, if [redacted] records show there is a balance on the account, what does Hudson plan on doing to resolve the issue and remove me from the billing discrepancies?
We will reach out to Herts and ask them to send a notice that account is paid in full.Conatact at *** is *** ***
I am rejecting this response because: I did not
choose *** Rental Car AgencyI was given no option regarding rental car companies to utilize The issue of incorrect billing is strictly between *** and Hudson and is none of my concern other than how it is directly affecting my credit with this unpaid bill going to collections As stated on my initial complaint, Hudson has paid a portion of the bill per a phone conversation with Mr***. He verbally stated to me a payment of $was made to *** however his documentation only shows a payment of $The latest bill I received from *** is in the amount of $200. Additionally, the scanned documentation Hudson has attached to their response only shows a payment was made but does not reflect a full payment towards the rental carI first contacted Hudson in Feb by phone to resolve this issue and numerous times through Mar by phone/e-mailMr***r assured me he would contact *** *** from *** to resolve the issue so it would no longer affect my creditI asked Mr***r to contact me after settling with *** ***, with proof of completion of payment by either a confirmation number or letter from *** stating full payment was madeI was never contacted again by Hudson regarding the matter nor given proof of full payment other than Mr***r’s accounting notes, which show a payment of $This matter only affects me by damaging my credit and facing the threat from *** to bill my credit card that was used to secure a deposit for any possible damages or non-payment by HudsonIt is not my responsibility as a Hudson customer to contact *** regarding a billing dispute between the two companies, however, I am being directly impacted while caught in the middle of their billing discrepanciesMr***r stated to me that during a billing meeting with *** *** from ***, Mr*** stated the bill was paid in fullTherefore, I see no reason why Mr***r cannot contact Mr*** to acquire proof of payment in full and remove me from any involvement with the *** Collections DepartmentTo which, was what he originally agreed to do per our phone conversation in Mar Until such a time, this matter is neither closed nor resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I've contacted the customer, provided them with current status on plates/registration. Motor vehicle agency required additional info which took time.Working on getting the plates processed in few day's, Customer's made aware.
Customer purchased car from us 1/9/2016. Customer did owe us a $1500 balance that was paid on 1/22/2016. Deal was not officially complete till all monies due were recieved.Paperwork was then started to complete the MV and payoff on her [redacted] trade. On 2/1/2016 we tried to transfer customer's MV. NY...
DMV inforrmed us that customer MV paperwork could not be transferred because customer owed back penalty's on current MV. Customer paid MV on or about 2/3/2016. We will try again on 2/8/2016 to complete the NY MV transfer.Customer payments were sent on 2/4/2016. Check number [redacted] in the amount of $4,434 within a 15 day time frame of deal being completed
Good morning,On a repair done in August of 2015 with a tire rotation if the bolts were over torqued they would have broken much sooner than January of 2016. If all bolts/lug nuts were over torqued as claimed why only 3 of 5 bolts were broken. Clearly two bolts would still hold a wheel in place and...
not cause a wheel to fly off as claimed. Not sure what has happened to the last 2 lug nuts/ bolts on the wheel that supposedly flew off. Secondly why would only one wheel/tire be an issue and not all four wheels/tires. Clearly this issue does not occur 5 months later...
We are working on getting this customer refunded as soon as possible.
Attached is copy of check that went to [redacted] for rentals that [redacted] has misbilled us for months.Check number [redacted] has continually misbilled Hudson for taxes and fees that customer and dealer are not responsible for
I am rejecting this response because: As I stated in my initial complaint and in my rejection response, both Mr. [redacted] and Mr. [redacted] have told me several times that the account was settled or that they would contact [redacted] to settle the account. Obviously neither of these actions was completed since I still received a bill from [redacted]. I previously stated the only acceptable outcome or settlement is to receive proof the account is paid in full from [redacted], that any damages inflected to my credit are fixed and a letter of apology from the dealership. Until thishappens, I do not consider the matter closed, therefore I do not accept the dealerships response. Although their response states they will coordinate with [redacted] to get proof of payment, this is the same response I have been getting since February. Additionally, if [redacted] records show there is a balance on the account, what does Hudson plan on doing to resolve the issue and remove me from the billing discrepancies?
Clearly if all wheels were over torqued consumer would have had exact problem on all four wheels as stated in consumer response.