Hudson Headwaters Health Network

I try to make appointments thru the portal, I had a referral from adk med center to see Dr. Ellsworth, It says a reply within two business days, I have not received any word from Hudson Headwaters Plattsburgh family Health. My problem is with the system , is it lack of employees, or Dr. just to busy to follow up with his patients. Come on , I believe Dr. should follow his oath of office. when I called to make an appointment the Nurse told me she would have get records from ADK Med Center, a phone call was all it takes.

My dad, my sister and myself all go to Hudson Headwaters Health Network. I don't have co-pays, but my dad does. He received a refund for $25.00. This is the second time this has happened. After he deposits the $25.00 check into his checking account, a few weeks, if that long, down the road he gets a bill for $25.00! I called the number on the bill twice now. They say he needs to pay the $25.00 bill! What happens is that they take the money that he pays for the same day as his appointment and put it towards another date of service which we had paid that one too! I know as they have told me so(I may be deaf, but I'm not stupid)! I asked why they keep sending him the refund due their error. I spoke with Shawna who is the Patient Support Services. The date of service is for 3/23/23. She looked at her computer and says that it shows that a copay balance is due for 3/23/23. She also says that the refund of $25.00 was refunded in error. So, it's the billing departments error, not my dad's. I think that if this keeps happening, then the billing department should pay for their mistakes instead of the patient. That way, they will stop making errors! My dad pays all of his copays at the time of service. I have all the receipts. He doesn't mind paying the bill the first time, but not a second time!

I have [redacted] health insurance which explicitly informs me that primary care is fully covered in my planI asked a secretary at Hudson Headwaters if my plan covers my visit and she replied "yes"I am now being billed nearly $for the visit on top of the money that they received from my insuranceI would like any collection activity stopped on this alleged responsibility for a bill on myself from Hudson Headwaters Health NetworkI would also like no credit report of any nature from Hudson Health Network on my personal credit reportI would like my credit score to be unaffected in the negative directive because of this alleged debt to Hudson Health Network I would like any collection activity stopped on this alleged responsibility for a bill on myself from Hudson Headwaters Health NetworkI would like no credit report of any nature from Hudson Health Network on my personal credit reportI would like my credit score to be unaffected in the negative direct because of this alleged debt to Hudson Health Network

I am writing to you in follow up to concerns brought to our attention regarding Complaint ID# ***We appreciate you taking the time to bring this to our attention so that we may have the opportunity to address your concernsPlease be advised that we are committed to a high standard of care and take patient concerns very seriouslyHudson Headwaters Health Network addresses all patient concerns through internal investigations and peer review processes to ensure that we are providing the best quality care and customer service to our patientsWe apologize for any discontent with our services and can assure you that this issue will be appropriately addressedIf you have any other questions or concerns, please feel free to contact me at ###-###-####Thank you, Briana WRisk Manager

I am writing to you in follow up to concerns brought to our attention regarding Complaint ID# ***We appreciate you taking the time to bring this to our attention so that we may have the opportunity to address your concernsPlease be advised that we are committed to a high standard of care
and take patient concerns very seriouslyWhen requests are received to establish with a provider of the Network, and at the discretion of the provider, Hudson Headwaters Health Network patients are scheduled for a new patient appointment prior to performing any physicals as a means to get to know the patient and obtain medical historyAll patient complaints are reviewed to determine the appropriateness of the billing in order to remain in compliance with coding requirementsWe apologize for any discontent with our servicesIf you have any other questions or concerns, please feel free to contact me at ###-###-####Thank you, Jackie HCompliance Manager

Revdex.com spoke to Jacqueline at business and the following was relayed: We have had additional communication with the patient and believe that this has since been resolved

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a letter from the company which I have attached that states they had to reeducate their employees as to how to inform customers of what they were receiving. This to me is admittance that they did wrong, misinformed me as to what I was receiving, and should be enough for them to waive this bill. The problem is that I asked for a service and was told by two different people that I would be getting that service, then after receiving the service I was told weeks later that in fact I received a different service and was now being billed for that service. That seems like a bait and switch kind of tactic just so the company can bill unsuspecting customers for things they were unaware they were getting. In addition, I spoke with an individual at the compliance office that openly admitted that this misrepresentation of services happens all the time and it is a common complaint. Something should be done so this does not happen to other customers. 
Regards,
[redacted]

I have [redacted] health insurance which explicitly informs me that primary care is fully covered in my plan. I asked a secretary at Hudson Headwaters if my plan covers my visit and she replied "yes". I am now being billed nearly $175.00 for the visit on top of the money that they received from my...

insurance. I would like any collection activity stopped on this alleged responsibility for a bill on myself from Hudson Headwaters Health Network. I would also like no credit report of any nature from Hudson Health Network on my personal credit report. I would like my credit score to be unaffected in the negative directive because of this alleged debt to Hudson Health Network.

I would like any collection activity stopped on this alleged
responsibility for a bill on myself from Hudson Headwaters Health
Network. I would like no credit report of any nature from Hudson Health
Network on my personal credit report. I would like my credit score to
be unaffected in the negative direct because of this alleged debt to
Hudson Health Network.