Hudson Kia

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Hudson Kia Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: This money was refunded back to the customer Sent on: 9/17/3:59:PM Sent by:

Complaint: [redacted] I am rejecting this response because: This is the same response I have received for several months To say they will take care of it right away is a complete lie They have my checking account information, they have my debit card information, they have my address - they have failed to issue the refund and they have had NUMEROUS opportunities to "take care it" right away I have spent additional money traveling to their place of "business" - paying a toll of $each time and still have not received the refund They COULD have responded 1) a refund check was issued and mailed overnight; 2) a refund has been credited to my bank account or 3) offered for me to physically pick up a check But they have not done that Originally I was told I was getting a check - but then after waiting months they told me that they needed to credit the debit card which is how I paid for the deposit SO that day, AUGUST 8th nearly THREE MONTHS ago - I gave them a copy of my debit card and yet they still DID NOT refund MY money Their business practices are less than honest and I expect a refund credited to my account ASAP Their next response should be a confirmation number that the money has been sent to my account Regards, [redacted]

I'm rejecting this response becauseThe car was returned to me days after the contract was signed and I advised [redacted] the AC was not working and I did not want the carI was informed by [redacted] who was a demoted manager that the car would be repaired by ChevyThe oil change was already part of what they had to do from the beginningI stated several times I did not want the car because the problem was not fixedI was told several times I could times I could not cancel the contractBy law any contract signed you have days to cancelI was well within in the days and have phone records to prove itI had to pay even after they took the car back on July 22ndSince they told me I would have a problem with the bank I also have a copy of the advertising on the website that showed the price of the care was $4,less than what I signed it for I called the Chevy dealer myself yes because I did not receive any responses from ***The car was delivered to Chevy weeks from 6-26-The paperwork from Chevy shows the car was received by [redacted] on 7-6-The contract was signed on 6-23-The car was left there for repairOn 6-26-I picked up and the car and found the AC still not working and turned it back in If copies are needed for proof I will provide them This is unacceptableI would like this resolved ASAP and will file a complaint with the Attorney General

A check will be sent out to the customer they should receive it in 5-business days

Response:The referral check was mailed to Ms [redacted] a month agoA copy of the check can be provided if needed

We apologize for any inconvenience and the refund will be issued right away From: [email protected] [mailto:[email protected]] Sent: Thursday, October 23, 11:AM To: [email protected] Subject: Website: Complaint Response Business Response to a Complaint Complaint ID#: [redacted] Compa [redacted] Name: Hudson Kia Compa [redacted] Contact: Karisa Markel Compa [redacted] Phone: 973-256- Compa [redacted] Email: [email protected] Person Who Sent the Complaint: [redacted] Staff Member: Rain Ferrara Response: We apologize for a [redacted] inconvenience and the refund will be issued right away From: [email protected] [mailto:[email protected]] Sent: Thursday, October 23, 11:AM To: [email protected] Subject: Website: Complaint Response Business Response to a Complaint Complaint ID#: [redacted] Compa [redacted] Name: Hudson Kia Compa [redacted] Contact: Karisa Markel Compa [redacted] Phone: 973-256- Compa [redacted] Email: [email protected] Person Who Sent the Complaint: [redacted] Staff Member: Rain Ferrara Response: We apologize for a [redacted] inconvenience and the refund will be issued right away

Concerning Mr*** complaint, I spoke with Mr*** and agreed to replace tires along with the mounting and balancing of the tires. Mr*** is now satisfied with the transactionPlease feel free to contact me with further questions. Thank you, *** ***

Mr*** purchased The *** *** from us here at *** *** on 06/23/ Mr*** signed a contract where he agreed to put down $1,and finance the balance over months The $down payment, was agreed by both parties that Mr*** would owe us when he took the
delivery of the vehicle after repaired As part of the deal it was agreed that we repair the air conditioning to the rear of the vehicle Mr*** left the vehicle with us so our service department can attempt to repair the AC After days our service was unsuccessful on the repair Mr.*** was notified that we would then send the vehicle to Chevrolet so a Chevy certified tech can work on the vehicle We communicated with Chevy as to the work that would have to be done to repair the AC A week later Chevy called us to make us aware that they discovered a leak which would require a part to be ordered and more labor performed They also mentioned that Mr*** gave them a call and requested an oil change We authorized the work as well as the oil change so the vehicle would be completed as promisedOn July Chevy called us to say the vehicle was ready for pick We then called Mr*** and notified him he can now pick up the vehicle When Mr*** showed up he became irate that the salesman asked how he would leave the $he owed (that had nothing to do with the $repair that we absorbed) He also complained about not having the vehicle for 3-weeks We asked him to give us $instead of the $to make up for his 1st month payment He then gave us the $ As a summary, we delivered the vehicle as promised with the repaired rear air conditioning and reimbursed him for his first month payment

As far as Mrs*** complaint regarding the oil changes for the life of the lease, she did have it included in her deal. I agreed with her in that the free oil changes being performed while the scheduled maintenance was performed as well was not properly explained to her. Therefore I
agreed to honor the free oil changes for the life of the lease regardless of the maintenance being performed. Mrs*** thanked me and seemed to be satisfied. Thank you, *** ***

The General Manager will be calling the customer to get this issue resolved

Complaint: ***
I am rejecting this response because:
I did receive the check but that was a week after I submitted my complaint on this websiteWhen I tried to resolve this on
my own, I only got the run aroundI actually received a call back approximately hours after submitting my complaint
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
This is the same response I have received for several months.  To say they will take care of it right away is a complete lie.  They have my checking account information, they have my debit card information, they have my address - they have failed to issue the refund and they have had NUMEROUS opportunities to "take care it" right away.  I have spent additional money traveling to their place of "business" - paying a toll of $13.00 each time and still have not received the refund.  They COULD have responded 1) a refund check was issued and mailed overnight; 2) a refund has been credited to my bank account or 3) offered for me to physically pick up a check.  But they have not done that.  Originally I was told I was getting a check - but then after waiting months they told me that they needed to credit the debit card which is how I paid for the deposit.  SO that day, AUGUST 8th nearly THREE MONTHS ago - I gave them a copy of my debit card and yet they still DID NOT refund MY money.  Their business practices are less than honest and I expect a refund credited to my account ASAP.  Their next response should be a confirmation number that the money has been sent to my account.
Regards,
[redacted]

Response:The referral check was mailed to Ms. [redacted] a month ago. A copy of the check can be provided if needed.

Complaint: [redacted]
I am rejecting this response because:  they have told me this multiple times since January.  Until the check is received, I will keep this complaint open.
Regards,
[redacted]

Business Response to a Complaint



Complaint ID#:


[redacted]




Company Name:


Hudson Kia


...



Company Contact:


[redacted]




Company Phone:


[redacted]




Company Email:


[redacted]




Person Who Sent the Complaint:


[redacted]




Staff Member:


[redacted]



Response:
This money was refunded back to the customer.
Sent on: 9/17/2014 3:59:46 PM
Sent by: 108.170.85.26

Our company is no longer the owner's of this KIA dealership. I can not help with the actions of the service department since it is now under new ownership. We would be more than willing to look at the vehicle but it would have to be brought to a KIA dealership to have the repairs fixed.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I'm rejecting this response becauseThe car was returned to me 2 days after the contract was signed and I advised [redacted] the AC was not working and I did not want the car. I was informed by [redacted] who was a demoted manager that the car would be repaired by Chevy. The oil change was already part of what they had to do from the beginning. I stated several times I did not want the car because the problem was not fixed. I was told several times I could times I could not cancel the contract. By law any contract signed you have 3 days to cancel. I was well within in the 3 days and have phone records to prove it. I had to pay even after they took the car back on July 22nd. Since they told me I would have a problem with the bank.
I also have a copy of the advertising on the website that showed the price of the care was $4,000.00 less than what I signed it for.
I called the Chevy dealer myself yes because I did not receive any responses from [redacted]. The car was delivered to Chevy 2 weeks from 6-26-15. The paperwork from Chevy shows the car was received by [redacted] on 7-6-15. The contract was signed on 6-23-15. The car was left there for repair. On 6-26-15 I picked up and the car and found the AC still not working and turned it back in.
If copies are needed for proof I will provide them.
This is unacceptable. I would like this resolved ASAP and will file a complaint with the Attorney General.

A check will be sent out to the customer they should receive it in 5-10 business days.