Hudson Light and Power Dept.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Ms***'s landlord spoke with me, the Customer Service Manager, @ 4:p.myesterday and authorized an after-hour install in her name. There is currently electric service at the address.An investigation this morning shows that the email intended for Ms*** was sent to the incorrect email
address. We apologizeI have waived the after-hour service charge, notified the landlord and discussed the matter with Staff.The deposit requirement, however, remains in effect. The Department requires a $deposit, which can be waived if the customer provides a statement from his/her current utility certifying no more than one past due balance during the last consecutive months. We also require positive ID, such as a valid driver's license

Deposits are based on the type of service provided and average usages. The customer's apartment is all-electric service and the $deposit applies

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
1. Hudson Light and Power has a security deposit system based on different residential rates (attached).  Based on the security deposit that they are attempting to charge me I would be paying the highest possible deposit of $550.00 for Residential Rate 7 (see HLPD_Security_Deposit_Policy attachment from their website Library/Glossary: [redacted] However, under the description for Residential Rate 7 this should apply only to:"SCHEDULE F - RATE NO. 7 AVAILABILITY For all purposes meeting below mentioned conditions. Service under this rate is furnished through one meter for an individual residence or individual apartment. Church or school and associated buildings used mainly for religious or educational purposes." (Town of Hudson Light and Power Department Schedule of Rates,  page 6: see attachment of Rates document from their website Library/Glossary [redacted]However, if I am expected to pay a security deposit--something that I am not disputing-- it should either be a maximum of $300 for   for Residential Rate 1 or the Condominium Rate. Residential Rate 1 is as stated:"RESIDENTIAL SCHEDULE A - RATES 1, 2, 3 AVAILABILITY Single-phase service under this rate is available to residential customers for all domestic uses in private residences or individual apartments of multi-unit dwellings, excluding common areas metered under a landlord account." (Town of Hudson Light and Power Department Schedule of Rates,  page 1 . See: [redacted] or their link to their Rates at their website Library/Glossary: [redacted]The security deposit for a Condominium unit should either be that of Residential Rate 1  of a maximum of $300 (i.e the rate for an individual apartment of a multi unit dwelling) or  "the average monthly bill for two months."  of service in the unit.In my case that would be a lot less than $300 because it is my understanding from the previous tenant/landlord, and current landlord that the electrical bill for this unit typically varies between ~$60 - $150 based on the season of the year and energy usage.In addition, as the initial response from the business has acknowledged: THEY SENT THE EMAIL TO THE INCORRECT ADDRESS.  Therefore, it is not my fault that after a month of service they had not appropriately provided information about how much of a deposit would be required and that it was in fact expected upfront before the first bill was even sent out to the new customer.  It was my expectation that since I had not heard anything further from Hudson Light and Power after the initial email confirmation I received on October, 2nd, that I would be notified of and billed for the security deposit with my first bill. I anticipated that this deposit amount would be the average of two months of service in this condo unit (~$60 - $150).  I do not believe that this was an unreasonable assumptiong to make on my part.  Over 20 years of receiving electrical service from multiple power companies in various states, including MA, I have never experienced a sitaution where a security deposit was actually required up front and power shut off to a rental unit instead of the service being transferred into the new tenant's name and security deposit billed either in the first bill or over the first few bills (depending on the deposit amount).Hudson Light and Power made absolutely no attempt to even confirm that their communication to the me as a new customer had actually been received.  Had I and the previous tenant/owner not realized that the transfer had not been initiated as requested and called the power company this matter would still not have even been addressed. To then take the harsh measure of refusing to actually turn the electricity in my condo unit back on during a cold winter evening, even after I called and stated multiple times that I had never receive any notice about a deposit from them, and to also refuse to even confirm with me while I was on the phone which email address the message had supposedly been sent to, is inexcusable. In addition to attempting to resolve this matter via the Revdex.com I will be following up with a letter to the local Hudson City Council and additional Consumer Protection agencies within the State of MA because I do not feel that any tenant or homeowner should have such a negative experience when attempting to secure an essential ulitilty service, especially during the winter months.
Regards,
[redacted]