Hudson & Mowins

In response to this complaint, let me say that we did everything in our power to correct the situation immediatelyYes, our technician did not fully tighten a caliper bolt and yes, the bolt came out far enough to lodge itself in the wheel and yes, the vehicle came to a sudden stop in trafficIt
was very fortunate that nobody was hurtWhen the vehicle arrived back to our shop we immediately brought it in, assessed the problem and fixed itIn the meantime, *** made a phone call to get our one loaner car back from another customer just in case they might need it as they explained that they needed to be out of town and did not want to wait for their vehicle to be repairedAfter repairing the vehicle (which took about a half hour, our technician test drove it and he thought he was hearing something and did not want to take any chances, so we let the customer take the loaner car for the weekend so they could get out of town immediatelyAs it turned out, we did replace the caliper and this solved the noise problem the technician heardWe called the customer back Monday morning (we are not open on the weekends) to tell her that her vehicle was readyAfter being in business since 1946, we pride ourselves on our customer service and our great reputationI feel that we did make a mistake and ask that we not be judged by the mistake but how we corrected it

We will issue a full refund

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not at all satisfied with their response.  When I asked for a loaner the first response to getting a loaner car was that they DID NOT have one available.  A few minutes later [redacted] then said she would call to see if the person that had the loaner could come and drop it off.  About 15 minutes later, Scott the technician came out and said they found the issue and could have my vehicle ready with a half hour.  I said I would wait.  After the half hour, Scott came back out and said that he heard a noise during the test drive and wanted to keep my vehicle till Monday so they could ensure that everything was good.  In reading their response, when I went on Monday to pick up my vehicle, Greg did apologize and handed me a crisp $100 bill. I never was told they replaced my caliper and was never given an explanation as to what really happened.  I am not a person to make a scene, but I just can't help to think what if something else would of happened?  How would they respond if this happened to one of their family members??   They say they pride themselves on customer service, but they clearly missed on this one.  I truly feel they need to reimburse the full amount!   
Regards,
[redacted]