Hudson Nissan

Dear Revdex.com, According to my research, we do not have any customer under the name of [redacted] She is not a real customerShe is the ex-girlfriend of our salesman [redacted] She has been harassing us for months, calling the dealership every minute We contacted the Jersey City Police Department on September 16th, and we open a report against herPlease see attachment of the Police Report Please do not hesitate to contact us if we can be of any further assistanceThank you

To whom it may concern: face="Calibri" size="3">Mr. [redacted] applied for a leased vehicle and was approved for the three year lease independent of any third party affiliation. Customer was informed that Hudson Nissan is not affiliated with nor able to interfere with any processes involving outside companies such as ***. Hudson Nissan is unable to accept return of the vehicle at this time due to the binding 36 month contract with the leasing company. Sincerely, Thanks, Paul R General Manager Hudson Nissan

Hudson Nissan offered to help Mr [redacted] finance the vehicle versus leasing due to his situation, he declined the offer stating his personal credit situation would not permit him to do soWe have exhausted all options to assist Mr [redacted] and cannot grant his request of taking possession of the vehicle due to his contract with the bank involvedThe purchaser is responsible to conform to their obligations to DMV based on their state of residenceMr [redacted] came to Hudson Nissan looking for a vehicle which we provided to himHe was not forced into the purchase Sincerely, Thanks, Paul R General Manager Hudson Nissan

Complaint: [redacted] I am rejecting this response because: the problem is that Hudson Nissan leasing vehicle(even they know that I need this car for tlc job), which is impossible to transfer TLC plate, becouse the DMV **, does not allow the transfer, while do not provide original leasing company title, from [redacted] that allowed me for transfer, they missed: a power of attorney from the leasing company that authorizes me to register the vehicle for commercial TLC use, the signature of a leasing company officer in box on the vehicle registration/title aplication(mv-82) or on the registration authorization(mv-95) in support of my argument, the fact that was on my initiative, Mr.Paul tried to trough his legal agent office, tried to force the document, but failedHe is now trying to take off problem with short explanation and demonstrate the strength of strong companies, who seem don't care for customer and in this case I feel that is my civil right not importantThis whole situation after 4-months, led me in an untenable position, becouse I lost a job with ***, hardly manage to pay instalments for the car, fight for existencewith respect, [redacted] ps I have document evidence for all my claims Regards, [redacted] The problem is that Hudson Nissan leasing vehicle (even they know that I need this car for job), which is impossible to transfer TLC plate, because the DMV does not allow the transfer, while do not provide original leasing compa [redacted] title from [redacted] that allowed me to transfer, a power of attorney from the leasing compa [redacted] that authorizes me to register the vehicle for TLC plate, the signature of a leasing compa [redacted] officer in box on the Vehicle Registration/Title Application (MV-82) or on the Registration Authorization (MV- In support of my argument, the fact that was on my initiative, Mr.Paul tried to through his legal agent, tried to force the document, but failedHe is now trying to take off problem at short explanation and demonstrates the strength of strong companies, who don't care for customer and directly threatens my civil rightsThis whole situation led me in an untenable position, because I lost a job with ***, hardly manage to pay installments for the car, fight for existenceWith respect, [redacted] Ps I have document evidence for all my claims Sent from my iPad The problem is that Hudson Nissan leasing vehicle (even they know that I need this car for job), which is impossible to transfer TLC plate, because the DMV does not allow the transfer, while do not provide original leasing compa [redacted] title from [redacted] that allowed me to transfer, a power of attorney from the leasing compa [redacted] that authorizes me to register the vehicle for TLC plate, the signature of a leasing compa [redacted] officer in box on the Vehicle Registration/Title Application (MV-82) or on the Registration Authorization (MV- In support of my argument, the fact that was on my initiative, Mr.Paul tried to through his legal agent, tried to force the document, but failedHe is now trying to take off problem at short explanation and demonstrates the strength of strong companies, who don't care for customer and directly threatens my civil rightsThis whole situation led me in an untenable position, because I lost a job with ***, hardly manage to pay installments for the car, fight for existenceWith respect, [redacted] Ps I have document evidence for all my claims Sent from my iPad

Complaint: ***
I am rejecting this response because: I have the paper work where my wife signed signed a waiver of customers rights to return vehicle within hrsat the bottom of waiver it states final price of vehicle if I choose to but it was 39+ thousand dollarsI will scan waiver and post it for Revdex.com to seeIf it is such a fair deal why did my wife have to sign a waiver of her rights?
Regards,
*** ***

To whom it may concern:
The factory M.S.R.Pis $31,on the new Nissan Rogue bearing vin# ***
We sold the vehicle based on $31,selling priceWith a $5,down payment the lease payments came out to $x months
allowing 12,miles a year including taxes, MV, DOC
The residual value is $17,if the customer decides to purchase at the end of the lease
Mrs*** then went into the leasing department and decided to purchase additional protection for her new leased vehicle without her husband being present
The items that Mrs*** purchased are listed below:
1. Pro alarm system a value of $increasing the payment approximately $a month
2. IBEX interior protection a value of $increasing the payment approximately $a month
3. Dent repair contract a value of $increasing the payment approximately $a month
By adding these items the lease payment increased from $a month to $a month
This was a simple consensual transaction and don’t understand where we mislead or are charging the customer $39,for a $31,vehicle?
We have tried numerous times to contact Mrs*** to have her alarm installed, but she never returned our calls
We also received a bad Yelp review and a bad Factory survey stating that we mislead this customer
I have offered this customer a chance to visit with me to discuss the details of this transaction, but have not heard back from them

Hudson Nissan offered to help Mr [redacted] finance the vehicle versus leasing due to his situation, he declined the offer stating his personal credit situation would not permit him to do so. We have exhausted all options to assist Mr [redacted] and cannot grant his request of taking possession of the vehicle due to his contract with the bank involved. The purchaser is responsible to conform to their obligations to DMV based on their state of residence. Mr [redacted] came to Hudson Nissan looking for a vehicle which we provided to him. He was not forced into the purchase. 
Sincerely,
Thanks,   
Paul R

General Manager

Hudson Nissan

To whom it may concern:Thank you so much for taking the
time to write to us.  Hudson Nissan
received a customer complaint and we appreciate the opportunity to clarify what
happened. Specifically, customer [redacted] complains that the recently car that she purchased, she...

cannot afford
to pay it. She is requesting to return the car. [redacted] leased a new car
on 11/04/15, she came to the dealership and chose the car that she liked, agreed
to make the deal and signed the proper paperwork. Customer returned on 11/07/15
and spoke with the sales Manager [redacted], she tried to return the car but the
dealership cannot accept it because a car is not a returnable item, as a
company we cannot sell the same car as new to another customer. We can’t unwind
the deal but we can swap it, that is the reason why we offered the customer to
find another car with a lower price which it is going to have another monthly
payment and she denied it. We understand the disappointment you must have felt
when you realized that you couldn’t return the car. We hope you can understand
our position as a dealership, because we cannot be responsible for what
happened to the car after it left the store. If you wish to examine the alternative,
give me a call. I appreciate your business and hope we can continue to work
together.  Sincerely, Thanks,[redacted]General
ManagerHudson Nissan[redacted]  [redacted]
**  [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
the problem is that Hudson Nissan leasing vehicle(even they know that I need this car for tlc job), which is impossible to transfer TLC plate, becouse the DMV **, does not allow the transfer, while do not provide original leasing company title, from [redacted] that allowed me for transfer, they missed:
a power of attorney from the leasing company that authorizes me to register the vehicle for commercial TLC use,
the signature of a leasing company officer in box 3 on the vehicle registration/title aplication(mv-82) or on the registration authorization(mv-95)
in support of my argument, the fact that was on my initiative, Mr.Paul tried to trough his legal agent office, tried to force the document, but failed. He is now trying to take off problem with short explanation and demonstrate the strength of strong companies, who seem don't care for customer and in this case I feel that is my civil right not important. This whole situation after 4-5 months, led me in an untenable position, becouse I lost a job with [redacted], hardly manage to pay instalments for the car, fight for existence.
with respect,
[redacted]
ps 
I have document evidence for all my claims
Regards,
[redacted]
The problem is that Hudson Nissan leasing vehicle (even they know that I need this car for job), which is impossible to transfer TLC plate, because the DMV does not allow the transfer, while do not provide original leasing compa** title from [redacted] that allowed me to transfer,  a power of attorney from the leasing compa** that authorizes me to register the vehicle for TLC plate, 
the signature of a leasing compa** officer in box 3 on the Vehicle Registration/Title Application (MV-82) or on the Registration Authorization (MV-95
 In support of my argument, the fact that was on my initiative, Mr.Paul tried to through his legal agent, tried to force the document, but failed. He is now trying to take off problem at short explanation and demonstrates the strength of strong companies, who don't care for customer and directly threatens my civil rights. This whole situation led me in an untenable position, because I lost a job with [redacted], hardly manage to pay installments for the car, fight for existence.
With respect,
[redacted]
Ps  
I have document evidence for all my claims
Sent from my iPad
The problem is that Hudson Nissan leasing vehicle (even they know that I need this car for job), which is impossible to transfer TLC plate, because the DMV does not allow the transfer, while do not provide original leasing compa** title from [redacted] that allowed me to transfer,  a power of attorney from the leasing compa** that authorizes me to register the vehicle for TLC plate, 
the signature of a leasing compa** officer in box 3 on the Vehicle Registration/Title Application (MV-82) or on the Registration Authorization (MV-95
 In support of my argument, the fact that was on my initiative, Mr.Paul tried to through his legal agent, tried to force the document, but failed. He is now trying to take off problem at short explanation and demonstrates the strength of strong companies, who don't care for customer and directly threatens my civil rights. This whole situation led me in an untenable position, because I lost a job with [redacted], hardly manage to pay installments for the car, fight for existence.
With respect,
[redacted]
Ps  
I have document evidence for all my claims
Sent from my iPad

To whom it may concern:
face="Calibri" size="3">Mr. [redacted] applied for a leased vehicle and was approved for the three year lease independent of any third party affiliation. Customer was informed that Hudson Nissan is not affiliated with nor able to interfere with any processes involving outside companies such as [redacted]. Hudson Nissan is unable to accept return of the vehicle at this time due to the binding 36 month contract with the leasing company.
Sincerely,
Thanks,
Paul R

General Manager

Hudson Nissan

Dear Revdex.com,
According to my research, we do not have any customer under the name of [redacted]. She is not a real customer. She is the ex-girlfriend of our salesman [redacted]. She has been harassing us for months, calling the dealership every minute....

We contacted the Jersey City Police Department on September 16th, 2014 and we open a report against her. Please see attachment of the Police Report.
Please do not hesitate to contact us if we can be of any further assistance. Thank you.

Review: ON 11/04/15 I LEASED A CAR , I WENT TO WORK ON THURSDAY 11/05/15 AND THEY TOLD ME THAT I WILL BE WORKING PART TIME ONLY AND WENT TO THE DEALERSHIP THAT NIGHT AND EXPLAINED TO THEM WHAT HAD HAPPENED AT WORK AND DOREEN ACEVEDO BUSINESS MANAGER TOLD ME TO COME BACK ON SATURDAY AND SPEAK [redacted] THE SALES MANAGER . I WENT ON SATURDAY AND ASKED FOR [redacted] , HE TOLD ME TO WAIT AND ALI CAME OUT AND SAID THAT HE COULDNT DO ANYTHING FOR ME.. I HAVE CALLED NISSAN MOTOR ACCEPTANCE THE BANK AND THEY CANT DO ANYTHING BECAUSE THEY HAVENT RECEIVED MY PAPER WORK AS OF YET .I WOULD LIKE TO RETURN THE CAR AS SOON AS POSSIBLE . PLEASE HELP MEDesired Settlement: I WOULD LIKE TO JUST RETURN THE CAR AND NOT RUIN MY CREDIT THAN ALREADY IS, DUE TO MY FINANCIAL STATUS.

Business

Response:

To whom it may concern:Thank you so much for taking the

time to write to us. Hudson Nissan

received a customer complaint and we appreciate the opportunity to clarify what

happened. Specifically, customer [redacted] complains that the recently car that she purchased, she cannot afford

to pay it. She is requesting to return the car. [redacted] leased a new car

on 11/04/15, she came to the dealership and chose the car that she liked, agreed

to make the deal and signed the proper paperwork. Customer returned on 11/07/15

and spoke with the sales Manager [redacted], she tried to return the car but the

dealership cannot accept it because a car is not a returnable item, as a

company we cannot sell the same car as new to another customer. We can’t unwind

the deal but we can swap it, that is the reason why we offered the customer to

find another car with a lower price which it is going to have another monthly

payment and she denied it. We understand the disappointment you must have felt

when you realized that you couldn’t return the car. We hope you can understand

our position as a dealership, because we cannot be responsible for what

happened to the car after it left the store. If you wish to examine the alternative,

give me a call. I appreciate your business and hope we can continue to work

together. Sincerely, Thanks,[redacted] General

Manager Hudson Nissan [redacted]

Review: I was pressured by [redacted] after being recommended by him to buy a vehicle out of my price range after repeatedly telling him my budget I knew what I wanted and the price but that did not matter to him.

Business

Response:

Dear Revdex.com,

According to my research, we do not have any customer under the name of [redacted]. She is not a real customer. She is the ex-girlfriend of our salesman [redacted]. She has been harassing us for months, calling the dealership every minute. We contacted the Jersey City Police Department on September 16th, 2014 and we open a report against her. Please see attachment of the Police Report.

Please do not hesitate to contact us if we can be of any further assistance. Thank you.

Review: We went in to Hudson Nissan wanting to buy Nissan Altima. We had to bring our kids so it was hectic chasing our 4yr and our 7 month old. The Altima we originally looked at was fully loaded and we were happy. So salesman [redacted] showed us all other Altima except the model we liked and told us to get the Rogue he has is a better deal and has all the same extras. Well that was the first of many lies he was to tell. So like I said we had our kids and had to do test drives separate so we didn't get to communicate properly on what the Rogue did and didn't have. So after 3 hrs it was late and we had to feed our kids and tried to leave, so [redacted] comes up to us and starts to tell us he had to pull some strings to gets us first and that another customer was pushed aside for us. My wife was hungry and wanted to get this over with so I left to feed my son. With his high pressure tactics on taken the car right then and there we wound up buying a 31,000 sticker price which is a suggested price not the actual price we bought this car for 39,000. Yes not only is the car not worth 31,000 but we were inexperienced at buying a car, and now we are stuck paying 12,000 dollars more then the car is worth. P.S we gave them a 5,000 down payment for a lease because [redacted] told us that was the only way to get the 573 a month payment originally offered down.Desired Settlement: Would like my down payment returned 5,000 and would like the 408 payment original agreed to before my wife was pressured to sign for a 450 monthly payment reinstated

Business

Response:

To whom it may concern:

The factory M.S.R.P. is $31,350 on the new 2014 Nissan Rogue bearing vin# [redacted]

We sold the vehicle based on $31,432.47 selling price. With a $5,450 down payment the lease payments came out to $408.00 x 39 months allowing 12,000 miles a year including taxes, MV, DOC.

The residual value is $17,242.50 if the customer decides to purchase at the end of the lease.

Mrs. [redacted] then went into the leasing department and decided to purchase additional protection for her new leased vehicle without her husband being present.

The items that Mrs. [redacted] purchased are listed below:

1. Pro 200 alarm system a value of $398.00 increasing the payment approximately $11.00 a month.

2. IBEX interior protection a value of $495.00 increasing the payment approximately $13.00 a month.

3. Dent repair contract a value of $675.00 increasing the payment approximately $18.00 a month.

By adding these 3 items the lease payment increased from $408.00 a month to $450.00 a month.

This was a simple consensual transaction and don’t understand where we mislead or are charging the customer $39,000.00 for a $31,432.47 vehicle?

We have tried numerous times to contact Mrs. [redacted] to have her alarm installed, but she never returned our calls.

We also received a bad Yelp review and a bad Factory survey stating that we mislead this customer.

I have offered this customer a chance to visit with me to discuss the details of this transaction, but have not heard back from them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have the paper work where my wife signed signed a waiver of customers rights to return vehicle within 24 hrs. at the bottom of waiver it states final price of vehicle if I choose to but it was 39+ thousand dollars. I will scan waiver and post it for Revdex.com to see. If it is such a fair deal why did my wife have to sign a waiver of her rights?

Regards,