Hudson North Management

Review: Hello,

I have attempted to reach out to my Super, Co-op Board, and Management company about repairs in my home. My requests were ignored in person, via text, and via email for over two weeks. When the management company was asked to get back to me, [redacted] was extremely rude and told me it was my fault that all of this occurred because I was unaware of the process by which to request a repair. This process was never known by me, perhaps it had been overlooked. But, I was told in person to speak to my Super should I need any repairs made. That is what I did. There was apparently another way to complete these requests, which I was unaware of. I am now to the point where I feel I can't ask for help or repairs because everyone now meets me with hostility. The repairs are small, but add up. Some are actually hazardous. What recourse do I have? Here is a list:

Kitchen Sink - Hand held faucet does not shut off without a pair of pliers. Shoots water into the kitchen

Kitchen Cabinets and drawers- Were broken the first day I arrived. Was told to "glue them" They are falling apart.

Shower- Gets uncontrollably hot for minutes at a time. Scorched my neck on a number of occasions

Ceiling- This is falling down in all rooms, sometimes into our food. It has ruined our curtains

Doors- Do not have locks

Second Bedroom Windows- Are sealed shut from the bottom which makes it impossible to install any normal window air conditioner

I was also told that I would have access to a storage unit when I signed with this complex. [redacted], the Super, after several requests, has not offered this access. I have thrown out hundreds of dollars worth of items that do not fit in my apartment.Desired Settlement: All I want is for the repairs to be made and to be treated kindly.

Business

Response:

The business has responded. Please see below:[redacted] is a renter in a co-op owned by 3-5 [redacted] Owners. Hudson North Management is the property management company retained by the Board since May 2006. [redacted] is the property manager assigned to 3-5 to oversee the day-to-day operations of the co-op as directed by the Board of Directors. Unfortunately [redacted] is on vacation until June *, 2015 but I will give you the facts as I understand them. [redacted] was made aware of [redacted]’s maintenance issues in the apartment on May **, 2015, and she emailed him that same date (copy attached hereto) to schedule an inspection of the apartment. The inspection was done on May **, 2015 with [redacted] and [redacted] (of Hudson North) and a painter. [redacted] was going out of town and advised [redacted] and [redacted] that he would contact either management or the Board upon his return to schedule the repairs. Since [redacted] is away until Monday I am not sure if [redacted] has tried to reach out to her to schedule the repairs. This office only learned of the circumstances giving rise to the complaint to the Revdex.com on the day before the complaint was filed. Since that time, this office has endeavored to resolve the issues raised by [redacted] and will continue to make those efforts in an efficient and respectful manner. Should [redacted] need my assistance he may contact me directly via email or telephone call. Thank you for your consideration. [redacted], [redacted]Hudson North Management LLC[redacted]###-###-#######-###-#### direct line###-###-#### fax

This management company is horrible. I don't know why my co-op continues to do business with them. Our property manager is a prima donna who is at the property for a total of one hour a week, if we are lucky. He refuses to return emails. The shareholders can not figure out what the guy actually does here. There is not one positive thing I can say about this management company.

Review: I reside at[redacted]. On Friday night July **, 2013 one of the [redacted]; directly across from my aprtment moved out. In doing so this person cut themselves and left a trail of blood on the wall of the unit. I immediately emailed Hudson North Management representative [redacted] informing her of the situation and the hazardous condition (photos were included). After said email I contacted Hudson North via phone and spoke to the answering service regarding the blood and my obvious concern. I was told that someone would be out immediately since in was indeed a health issue. No one came out on Friday nor Saturday nor Sunday. In which time my wife and I emailed [redacted] several times; with no response. A response finally came today (Monday morning 7/**). [redacted] informed us the situation had been handled; while at the same time telling me over the phone it was the first time seeing the emails. This situation is not only disgusting but a serious health concern; which should have been dealt with immediately. Instead Hudson North and [redacted]'s inaction left HUMAN BLOOD on our hallways walls until Monday morning 7/** until approximately 10 AM. This is outrageous! We a hefty monthly maintenace fee to Hudson North only to be ignored and left with a health harzard in our hallways. I look forward to your response. Unhappily yours, [redacted]Desired Settlement: My desired outcome in this situation is two fold. I believe that [redacted] should have access to her email on the weekend as most managers would to insure the quality of the residents; or at the very least leave an emergency number to reach her and only her on. I also feel that due to the health violation my maintanance fee should be returned; since nothing was "maintined".

Business

Response:

Please be advised that Hudson North Management LLC is the Managing Agent for[redacted], a cooperative apartment building wherein [redacted]. We have been managing the property since September 1, 2005 and have a wonderful working relationship with the Board of Directors and many of the shareholders.

As the Managing Agent, we supervise the day-to-day operations of the property under the guidance and direction of the Board of Directors. After hours we have an answering service that responds to emergencies. The protocol is that when an emergency call comes in it is dispatched to the building superintendent, [redacted], who is a direct employee of the Board/Apartment Corporation. [redacted] called the service at 11:22PM on Friday, July **, 2013, the service left a message on [redacted] cell phone to call the service. [redacted] called the service back at 11:32PM- see attached message from [redacted]. Also attached is a report from [redacted] stating that he immediately went to the [redacted] building to assess the situation. He returned at 6:00AM to take pictures (which are also attached) and wiped the drops of blood. On Monday moning, July **, 2013 the porter wiped again and painted the area.

As [redacted] states, he also emailed[redacted], the property manager, at 11:14PM, prior to his calling the answering service. [redacted] did not receive the two emails that [redacted] sent on Friday and Sunday night until she reported to work on Monday morning-see emails attached.

As the management company we have specific protocol established with the Board of Directors. If [redacted] is not satisifed with how the building superintenden or property managert handled the matter that is something that [redacted] should take up with the Board of Directors of his coop. Filing a complaint with the Revdex.com against Hudson North is not the proper venue nor is it justified. We are not the Landlord nor are we the employer and the maintenance fees that the shareholders pay are simply collected by Hudson North on behalf of the co-op- they are NOT paid to Hudson North.

I regret that [redacted] is unhappy with my firm but we act on behalf of the Boards we represent and have fulfilled our responsibilities. If you would like to speak to the Board [redacted] or any other board member I will be more than happy to give you their contact numbers and emails.

I hope that the attachments are affixed correctly with this response.

Respectfully,

Business

Response:

As I advised in my previous reponse to this complaint on August *, 2013:

l) [redacted] is an employee of Hudson North Management, not of [redacted]

2) Hudson North Management is the property management company hired by the Board of Directors of [redacted] Owners, the cooperative apartment corporation wherin [redacted]

3) One of our responsibilities as the property management company is to respond to after-hours emergenciy calls.

4) [redacted] called the Hudson North emergency telephone number at 11:22PM on Friday, July **, 2013. The emergency anwering service company immediately called the live-in on-site superintendent [redacted], who is diirectly employed by the cooperative Board of Directors, and spoke with [redacted] at 11:32PM.

5) Once the call was dispatched personally to the Superintendent, the responsibility of Hudson North Management was completely fulfilled.

I trust this information will resolve this issue of the intrgrity of Hudson North by the Revdex.com, which I am extremely proud to be accredited by.

Your trully,

Hudson North Management LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The situation was NOT resolved immediately. In fact the human blood was on the wall from Friday night until Monday afternoon. No immediate action was taken; the blood was finally removed around 9AM on Monday morning by [redacted],

It is disgusting that I even have to go through this process; if I made the call then why wasn't I notified on Friday night by phone, knock on the door or letter under the door that the situation was resolved? I will tell you why; it is because it was not resolved until Monday.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,