Hudson Palmer Homes Inc

COMPLIANT ID #*** - *** ***
*** ***,
Per our printed warranty executed at settlement under the heading "Stucco" we urge the buyer to seal their stucco within the first year of the life of the stuccoThe sealant is critical to the longevity
of the stucco productThere is no evidence that the *** home ever had sealant applied to the stucco
Thank you,
The Cutler Group, Inc

See Attached:

From: Maria P***Date: Thu, Dec 17, at 5:PMSubject: ID #***To: *** *** *** ***, I am trying to respond to the last complaint from *** *** but I cannot do it on the actual form. Our response is: The window is installed and work is complete. Thank you. Maria P***The Cutler Group, Inc.* *** *** *** ***Plymouth Meeting, PA ***Tel ###-###-#### Fax ###-###-####***@davidcutlergroup.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: this is completely false. First off, the Cutler employees who sealed these windows told us that with the new sealants this would last 10+ years. They bragged as to the quality of the new sealers. So on year 3, we are nowhere close to where they told us we would need to seal around windows. Secondly, homes on our street that had their stucco sealed - both by Cutler and private vendors- still have water issues. Sealing the stucco does not prevent water penetration if it is not coming in through the stucco. Also told to us by Cutler employees was to wait to see if our water issues resolved before sealing. Given the cost of having a stucco inspection, this is something we waited for to make sure we could identify any issues. This again goes back to the issue we have had since the day we bought our home. Over the years Cutler has tried different fixes but have not been successful. We are still waiting for our quality, non leaking home. We have endured mushrooms growing out the side of our home, odor in our walls, destruction of our molding and walls that have been patched by Cutler employees after their attempted repairs but never looked the same, and still we have a home with issues. In the EXACT spots that have been issues since day one! This has not been correctly fixed.
Regards,
*** * *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
No amount of sealant can compensate for poor construction techniques
Regards,
*** ***

ID #***
Dear *** ***,
The plans are reviewed by the township prior to constructionAny and all changes required by the township must be made on the plans before a building permit is issuedThe construction of the house is monitored
by the township in at least different stages of construction for any code violationsUpon completion the Certificate of Occupancy is issued only after a final inspection
Thank You,
The Cutler Group, Inc

RE: ID #[redacted]
Dear [redacted],
The home is 11 years old & over the last 11 years there was no homeowner maintenance. The warranty executed at settlement requires that the homeowners seal their stucco within the first year. This was not done.
As a compromise to settle, the [redacted] have a...

contractor to remediate this home for $250,000.00,  The Cutler Group, Inc. will absorb half of the cost and do this work for the [redacted] home for $125,000.00.
 
Thank you,
The Cutler Group, Inc.

ID #[redacted]
Dear [redacted],
Please close this complaint as answered per your instructions in your letter.
Thank you,
The Cutler Group, Inc.

ID #[redacted]
Homeowners settled on 4/11/06. The home is 10 years old. This house had a zero history of leaks. This home is outside of our 2 year warranty period. This home had no signs of homeowners maintenance. Pursuant to our warranty, executed at settlement, the home must be...

painted, caulked and the stucco must be sealed to assure a home that will not give you problems and will last a long time. From our observation, absolutely no homeowner maintenance was ever performed on this home. At the time this home was built it was inspected to township codes in force at that time. At this time no further action is required by our firm as we feel that lack of homeowner maintenance caused the damage as shown.
Thank you.

Complaint: [redacted]
I am rejecting this response because:
The township is only concerned about Safety!!!! Looking at electrical, gas etc they did not check the poor quality and application of stucco!!!!Please replace the poor quality and application of stucco. Toll Brothers is and people will remember how they provided excellent customer service. You know you did not have the stucco applied correctly now please just replace it. Thank you.
Regards,
[redacted]

The work is now in progress. It's not completed yet. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
There are several homes in this community where buyers contracted The Cutler Group to remove their stucco and install siding. Buyers that have had repairs to their homes are now calling and want this replacement of stucco to siding at no charge.
It is our contention that the stucco...

repairs were done properly and the home does not have any water infiltration.
In the event that the buyer would like to contract our firm to do this stucco to siding work we would be more than happy to come out to the buyer's home and give them a below market price to perform this work. Our price would include a "good will factor" since the buyer had originally purchased the home from our company.
Thank you for your consideration in advance.
The Cutler Group, Inc

Response to Compliant #[redacted] Lot #**
This home is 11 years old and our service records indicate no history of leaks and no communication with this buyer in the last 11 years after the 90 day repair list was completed. If this is a stucco report please forward same on to this office for...

our review. This home is out of warranty and we have no record of what type of maintenance of both painting/caulking and stucco sealing per our warranty was done on this home.
Thank you, The Cutler Group, Inc.

Re: ID #[redacted]
Dear Ms. [redacted],
There are several homes in this community where buyers contracted The Cutler Group to remove their stucco and install siding. Buyers that have had repairs to their homes are now calling and want this replacement of stucco to siding at no charge.
It is our...

contention that the stucco repairs were done properly and the home does not have any water infiltration.
In the event that the buyer would like to contract our firm to do this stucco to siding work we would be more than happy to come out to the buyer's home and give them a below market price to perform this work. Our price would include a "good will factor" since the buyer had originally purchased the home from our company.
Thank you for your consideration in advance.
The Cutler Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Through their response to the Revdex.com, we received The David Cutler Group’s proposed offer of $4,000 plus the agreed upon window.  We have signed the requested release of claim that was attached to Cutler’s prior response to the Revdex.com and are sending such release back–attached to this response.  We would like to know when Cutler will bring our check and the promised window over to our house so that we can arrange to be home for receipt and acceptance. 
Regards,
[redacted]

Re ID#[redacted],
The Cutler Group, Inc. must deny the [redacted]'s request for reimbursement of monies that were spent in removing their
Stucco and replacing it with vinyl. We believe that much of the damage was caused from lack of homeowner maintenance of the property.
Thank...

you
The Cutler Group, Inc.

Gentlemen:Here is the response to the above complaint:1 Window is a cosmetic compliant and slightly different then the standard home The window is on site and will be installed  when a brick mason is on site to build another home which will occur in about a month.2 Driveway does not get a top...

coat of paving for at least one year after closing The house closed 11/21/14 Top coat will be done in the Spring3.Landscape check will be sent  Done 4.Grading   Our firm does the first rake and seed It is the buyer s responsibility to establish a lawn and water their propertyMaria P[redacted]The Cutler Group, Inc.[redacted]Plymouth Meeting, PA [redacted]Tel ###-###-####  Fax ###-###-####[redacted]@davidcutlergroup.com

RE: ID #[redacted]
The Cutler Group is prepared to replace the window in the family room and repair the sheathing. The buyers refused this repair as they want all their stucco torn off the entire home and replaced with siding. Our firm built this home to the applicable
building codes at the time it...

was built. 10 years later there are updated building codes and products. This customer wants to apply currant codes to a 10 year old home when those products were not installed in the current methods.
Bottom line...if this customer wants us to replace the window please have them contact us and we will order the window and schedule the work.

ID #[redacted]
A release with the mutual agreed terms has been forwarded onto the [redacted] to be executed. Once signed we will forward off to them the check for $4,000 and the window.