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Hudson Plumbing

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Hudson Plumbing Reviews (1)

From: [email protected] Sent: Monday, January 16, 12:PM To: info Subject: case ID *** To whom it may concern, When the customer called requesting service for drain cleaning, I gave him an estimate based on a best case and worst case scenario and this
was explained in detailWe also discussed starting at the house to make sure the entire pipe would be cleaned from house to streetThe clean out fitting was installed backwards causing our machine to head toward the house instead of the street, which incidentally broke the toiletThe homeowner admitted to installing the fitting backwardsOnce we learned this clean out was not an option, we went to the street clean out and was able to pull out a root blockage the size of a basketballAt this point, we replaced the toilet with the only one we had in stock, it was 8:00pm on Friday eveningWe were fully aware it was the wrong color, but did not want to leave the customer without a toilet over the weekendWe did not charge them for the toilet or the time it took to replace itThe customer and I agreed to take off an additional $to leave the toilet we installed and not replace it with the correct colorThe customer paid $My men were there for hours after dark on a Friday evening and we felt this price was more than fairTechnically, breaking the toilet was not our fault and we could've charged the customer, but chose not toOur goal is to provide quality workmanship on every job at a reasonable priceWe feel we worked with this customer and went above and beyond to rectify the situation based on the job we were hired to doThank you, Dean Hudson

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Address: 23208 E US Highway 24 Ste 1, Independence, Missouri, United States, 64056-4522

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