I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My issue is that I didn't see the directions informing me that I needed to respond within days I would like to see how the express verbiage Once this is made clear, I will then decide how to proceed
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response said that they refunded "all orders." Not true There has been NO REFUND for the TWO Decemer 11th charges which were $each for a total of $399.80--an outrageous sum The only refund I received was $for a package I received on 12-29-& which I returned I never received a shipment from 12-11-& the whole complaint centers on the 12-11-outrageous & price-gouging chargesTheir response is unsatisfactory
Regards,
*** ***
Hello Ms***,We're very sorry to hear you had a bad experienceI am refunding the order in full today and you don't have to return the product.As our agent stated, in an attempt to avoid problems like this, we do explain on our order form that you will receive a new shipment every days and you
can contact us to cancel anytime.Here is an excerpt from our order form:Your order today includes a day introductory supply (bottles) of Triple Joint Relief that you can try for up to days, with today's charge being only $Shipping and HandlingIf you are not completely satisfied, call or email us within days of placing your order and you will not be charged another centYour free bonus report is yours to keep, whatever you decideIf you decide to keep Triple Joint Relief, after days you will be billed $For your convenience, every days you will receive a fresh month supply of Triple Joint Relief for the guaranteed locked in price of $per bottleThat's a 40% savings from the retail value! There are no obligations, you can cancel any time by contacting customer service.Thank you
Every charge has in fact been refundedHere is the list of charges.Order# *** - Life Force - Shipping/Handling only - $Refunded 1/6/17Order# *** - Life Force - Trial Charge - $Refunded 1/6/17Order# *** - Life Force - Autoship Charge - $Refunded 1/3/17, $Refunded 1/6/17Order# *** - Genesis (First Order) - Shipping/Handling only - $Refunded 1/6/17Order# *** - Genesis (First Order) - Trail Charge - $Refunded 1/6/17Order# *** - Genesis (Second Order) - Shipping/Handling only - $Refunded 1/6/17Order# *** - Genesis (Second Order) - Trial Charge - $Refunded 1/6/17All refunds processed today will settled out of our account this eveningDepending on her bank, it normally takes 3-business days to have the funds back in her account
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This is in reference to complaint ID# *** We provide full details on our order page, before the customer places an order, explaining how the trial offer worksWe try to make it as clear as possible before the order is placed to avoid such confusion. Here is the verbiage pulled from
our order form: *Your order today includes a day introductory supply of Brain Essentials: Lithium Orotate that you can try for up to days, with today's charge being only $Shipping and HandlingIf you are not completely satisfied, call or email us within days of placing your order and you will not be charged another centIf you decide to keep Brain Essentials: Lithium Orotate, after days you will be billed $For your convenience, every days you will receive a fresh month supply of Brain Essentials: Lithium Orotate for the guaranteed locked in price $($per month)There are no obligations, you can cancel any time by contacting customer service. Our records show that the trial order was returned to us and we have cancelled the orderNo charge was processed for the trial order and no future shipments will be shipped.Thank you,***Green Valley Natural Solutions
We have two different orders on file, one for Lithium Orotate as mentioned here and also one for Advanced Brain Power.These are trial offers in which only shipping is paid at the time of the order, then if the customer chooses to keep the product, they are charged for it in daysAll products
offer a day refund policy from the date of the original order as long as the unused portion is shipped back to us.We explain in detail how this works on the order form before the order is finalized and prior to any charges are processedI've attached an image from the Lithium Orotate page as an example.Auto-ship for both products have been disabled and I have just processed a refund for both products, not including the original shipping and handling fee
Ms. [redacted]- The tracking information from USPS does show delivery confirmation to the address you provided when you placed your order online. Unfortunately you did not give our Customer Service Representatives enough time to respond to your message yesterday after your communication...
with the postal service. All inquiries, questions and complaints submitted after business hours are addressed the next day. Even though Green Valley is not at fault, we did issue a refund to you once all the the information was reviewed.We do our best to keep happy and healthy customers! Have an awesome day!
We did include full details on the order page prior to the purchase how the trial offer works. We're sorry to hear there was still confusion. We have processed a full refund of $79.90 for the product. Shipping and handling is generally not refunded, but we have processed a refund for that as well. A...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have spoken to Ms. [redacted] numerous times on the phone trying to resolve her issues. She placed Trial orders for two different products. She placed a duplicate order for one of the products. Apparently she wasn't aware of this. These were trial offers and it was explained to her before...
purchasing that if the product didn't work for her, she needed to contact us within 30 days to cancel if she didn't want to be charged for the products. We explain how the trial program works in detail on the order page in hopes of avoided confusion such as this.We have canceled and refunded all of her orders.
This customer placed her order on 1/24/15. This was a trial order, with only $9.95 shipping and handling paid on the day of the order. It was explained while ordering that if she wasn't happy with the product, she simply needed to contact us within 30 days of placing her order...
and there would be no further charges to her card.She contacted us 4 days after the 30 day period, so the charge had already been processed. We removed her from auto-ship at that time. It was requested that she return the unused portion to us and we would process a refund of $79.90. We never received the shipment back from her.Even though we have not received the returned order, we have processed a refund of $79.90 today - 4/16/15.Thank you,[redacted]Green Valley Natural Solutions
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My issue is that I didn't see the directions informing me that I needed to respond within days I would like to see how the express verbiage Once this is made clear, I will then decide how to proceed
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response said that they refunded "all orders." Not true There has been NO REFUND for the TWO Decemer 11th charges which were $each for a total of $399.80--an outrageous sum The only refund I received was $for a package I received on 12-29-& which I returned I never received a shipment from 12-11-& the whole complaint centers on the 12-11-outrageous & price-gouging chargesTheir response is unsatisfactory
Regards,
*** ***
Hello Ms***,We're very sorry to hear you had a bad experienceI am refunding the order in full today and you don't have to return the product.As our agent stated, in an attempt to avoid problems like this, we do explain on our order form that you will receive a new shipment every days and you
can contact us to cancel anytime.Here is an excerpt from our order form:Your order today includes a day introductory supply (bottles) of Triple Joint Relief that you can try for up to days, with today's charge being only $Shipping and HandlingIf you are not completely satisfied, call or email us within days of placing your order and you will not be charged another centYour free bonus report is yours to keep, whatever you decideIf you decide to keep Triple Joint Relief, after days you will be billed $For your convenience, every days you will receive a fresh month supply of Triple Joint Relief for the guaranteed locked in price of $per bottleThat's a 40% savings from the retail value! There are no obligations, you can cancel any time by contacting customer service.Thank you
Every charge has in fact been refundedHere is the list of charges.Order# *** - Life Force - Shipping/Handling only - $Refunded 1/6/17Order# *** - Life Force - Trial Charge - $Refunded 1/6/17Order# *** - Life Force - Autoship Charge - $Refunded 1/3/17, $Refunded 1/6/17Order# *** - Genesis (First Order) - Shipping/Handling only - $Refunded 1/6/17Order# *** - Genesis (First Order) - Trail Charge - $Refunded 1/6/17Order# *** - Genesis (Second Order) - Shipping/Handling only - $Refunded 1/6/17Order# *** - Genesis (Second Order) - Trial Charge - $Refunded 1/6/17All refunds processed today will settled out of our account this eveningDepending on her bank, it normally takes 3-business days to have the funds back in her account
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This is in reference to complaint ID# *** We provide full details on our order page, before the customer places an order, explaining how the trial offer worksWe try to make it as clear as possible before the order is placed to avoid such confusion. Here is the verbiage pulled from
our order form: *Your order today includes a day introductory supply of Brain Essentials: Lithium Orotate that you can try for up to days, with today's charge being only $Shipping and HandlingIf you are not completely satisfied, call or email us within days of placing your order and you will not be charged another centIf you decide to keep Brain Essentials: Lithium Orotate, after days you will be billed $For your convenience, every days you will receive a fresh month supply of Brain Essentials: Lithium Orotate for the guaranteed locked in price $($per month)There are no obligations, you can cancel any time by contacting customer service. Our records show that the trial order was returned to us and we have cancelled the orderNo charge was processed for the trial order and no future shipments will be shipped.Thank you,***Green Valley Natural Solutions
We have two different orders on file, one for Lithium Orotate as mentioned here and also one for Advanced Brain Power.These are trial offers in which only shipping is paid at the time of the order, then if the customer chooses to keep the product, they are charged for it in daysAll products
offer a day refund policy from the date of the original order as long as the unused portion is shipped back to us.We explain in detail how this works on the order form before the order is finalized and prior to any charges are processedI've attached an image from the Lithium Orotate page as an example.Auto-ship for both products have been disabled and I have just processed a refund for both products, not including the original shipping and handling fee
Ms. [redacted]- The tracking information from USPS does show delivery confirmation to the address you provided when you placed your order online. Unfortunately you did not give our Customer Service Representatives enough time to respond to your message yesterday after your communication...
with the postal service. All inquiries, questions and complaints submitted after business hours are addressed the next day. Even though Green Valley is not at fault, we did issue a refund to you once all the the information was reviewed.We do our best to keep happy and healthy customers! Have an awesome day!
We did include full details on the order page prior to the purchase how the trial offer works. We're sorry to hear there was still confusion. We have processed a full refund of $79.90 for the product. Shipping and handling is generally not refunded, but we have processed a refund for that as well. A...
total of $89.85
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have spoken to Ms. [redacted] numerous times on the phone trying to resolve her issues. She placed Trial orders for two different products. She placed a duplicate order for one of the products. Apparently she wasn't aware of this. These were trial offers and it was explained to her before...
purchasing that if the product didn't work for her, she needed to contact us within 30 days to cancel if she didn't want to be charged for the products. We explain how the trial program works in detail on the order page in hopes of avoided confusion such as this.We have canceled and refunded all of her orders.
This customer placed her order on 1/24/15. This was a trial order, with only $9.95 shipping and handling paid on the day of the order. It was explained while ordering that if she wasn't happy with the product, she simply needed to contact us within 30 days of placing her order...
and there would be no further charges to her card.She contacted us 4 days after the 30 day period, so the charge had already been processed. We removed her from auto-ship at that time. It was requested that she return the unused portion to us and we would process a refund of $79.90. We never received the shipment back from her.Even though we have not received the returned order, we have processed a refund of $79.90 today - 4/16/15.Thank you,[redacted]Green Valley Natural Solutions
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]