Hudson River Optometry PLLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Will they be mailing the $to my house?My mailing address is [redacted] [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like a partial refund of the lens that was not properly inspectedI think 50% of the cost would be adequateI cannot trust that they will make the lens correctlyMy daughter goes to school in Maryland and if they did not inspect the glasses the first time, I am not confident they will inspect them this time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This patient did in fact receive glasses that were the wrong prescription.  They glasses were made by their insurance company, and honestly, we should have caught the mistake when we inspected the glasses before we dispensed them.  We are sorry for not catching the mistake and we do...

apologize.When the patient realized that they were not seeing clearly, they called our store, and as we normally say to patients who have a very high [redacted], we recommended testing them out for a while.  After a week or an acceptable amount of time to the patient, if she still felt they were incorrect, she should have called and told us so.  It is our store policy to correct any issues and even issue a refund to patients who are having a problem with one of our products.  We stand by our frames and our lenses and we always try to make our patients happy and comfortable with their glasses.  However, we were not notified of pending issues until just today, close to a year after picking up the glasses.  It's too late for us attempt to correct the problem through insurance.  If the issue had been brought to our attention within an acceptable period of time, say 30 or 60 or 90 days we would be more than happy to issue a full refund.   At this late date, we do not feel as though it is our responsibility.In an effort to compromise I offered to remake the lens at no cost to the patient, but that remedy was refused.  We are sorry about the mistake on our part and tried to offer a solution that is acceptable, but we are not going to issue a refund after almost a year.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I would like a partial refund of the lens that was not properly inspected. I think 50% of the cost would be adequate. I cannot trust that they will make the lens correctly. My daughter goes to school in Maryland and if they did not inspect the glasses the first time, I am not confident they will inspect them this time.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted] Will they be mailing the $50 to my house?My mailing address is[redacted]  [redacted]

While we still maintain that a one year span is an unacceptable amount of time to file a complaint on a product, our cost to replace one lens would be approximately $50.  If the customer refuses to remake the lens in our office, our best and final offer would have to be a $50 refund.

Review: I purchased eye glasses for my daughter there in January 2014.....When my daughter received the glasses, she complained that she wasn't seeing clearly. I contacted the store and they said she needed to get used to them....My daughter generally wears contacts....

recently, we went to my daughter ophthalmologist and he determined that the glasses had the incorrect prescription. They called the store and asked them to refund me the money for the incorrect lens. The store said that they got the lenses from the insurance company and that it is not their fault. The store did not inspect the glasses before mailing them to my daughter. She goes to school in Maryland.... The lens they gave her did not correct her [redacted] problemDesired Settlement: In total the lenses for both eyes cost approximately $235..... Since 1 lens was incorrect, I would like a $100 refund....

Business

Response:

This patient did in fact receive glasses that were the wrong prescription. They glasses were made by their insurance company, and honestly, we should have caught the mistake when we inspected the glasses before we dispensed them. We are sorry for not catching the mistake and we do apologize.When the patient realized that they were not seeing clearly, they called our store, and as we normally say to patients who have a very high [redacted], we recommended testing them out for a while. After a week or an acceptable amount of time to the patient, if she still felt they were incorrect, she should have called and told us so. It is our store policy to correct any issues and even issue a refund to patients who are having a problem with one of our products. We stand by our frames and our lenses and we always try to make our patients happy and comfortable with their glasses. However, we were not notified of pending issues until just today, close to a year after picking up the glasses. It's too late for us attempt to correct the problem through insurance. If the issue had been brought to our attention within an acceptable period of time, say 30 or 60 or 90 days we would be more than happy to issue a full refund. At this late date, we do not feel as though it is our responsibility.In an effort to compromise I offered to remake the lens at no cost to the patient, but that remedy was refused. We are sorry about the mistake on our part and tried to offer a solution that is acceptable, but we are not going to issue a refund after almost a year.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like a partial refund of the lens that was not properly inspected. I think 50% of the cost would be adequate. I cannot trust that they will make the lens correctly. My daughter goes to school in Maryland and if they did not inspect the glasses the first time, I am not confident they will inspect them this time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we still maintain that a one year span is an unacceptable amount of time to file a complaint on a product, our cost to replace one lens would be approximately $50. If the customer refuses to remake the lens in our office, our best and final offer would have to be a $50 refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Will they be mailing the $50 to my house?My mailing address is[redacted]