[redacted] ***... [redacted] [redacted] To whom it may concern, Hudson Valley Associates has been serving the disabled and senior communities since 1992 and this is the first and only time that we have had a complaint lodged against us. We pride ourselves in our commitment and service to our clients and are proud of our reputation. [redacted] has been a client of ours since March of 2014 when we installed a stairlift to transport [redacted] . Early in May of this year [redacted] called to discuss possible means of transferring [redacted] potentially from hospital bed to wheelchair and/or to commode but particularly from the floor as she is prone to falling and they are unable to get her up. I subsequently met with [redacted] and one of the aides, Marilyn, and discussed a number of options. [redacted] had done quite a bit of research as he had advertisements and brochures on a number of pieces of equipment commonly referred to as Hoyer Lifts. At one point he became somewhat agitated over some of the equipment I was describing in an effort to advise him of what might be available as options (I believe he may have felt that I was trying to sell him something that was more that he needed). Following my recommendation, he ordered a BestLift battery operated patient lift and was very anxious for it’s delivery. On May **, 2016 I delivered the lift to [redacted] and spent considerable time instructing the two aides in it’s use by lifting [redacted] and reviewing all aspects of the lift. The aides indicated their approval of the lift and it’s operation and functions for their concerns regarding [redacted] . [redacted] gave me his credit card information and indicated that he was pleased with the transaction and the lift. (see attached invoice and delivery receipt) On June **, 2016 [redacted] called and told me that the lift was not working and that I had better get there immediately to fix it. When I tried to ask him a couple of questions as I was pretty sure I knew what was wrong he became abusive using profanity and threatening to stop payment with [redacted] . I told him I could be there that evening but he said not to come until Monday morning at 9 AM. When I arrived he told me that the lift was now working, it had as I had expected not been turned on, and that he wanted to discuss another matter. He informed me, showing me additional advertisements, that there were cheaper machines available and he no longer wanted the lift. The lift he was referencing was a manually operated lift that had none of the benefits and features of the lift that he had purchased. When I told him that it was not returnable he again became abusive and again resorted to profanity. I told him that I made every effort to treat him with respect and hoped that he would in turn treat me with respect. No such luck so I had no choice but to quietly leave. The manufacturer does allow for a return but only in the event that the wrong equipment had been delivered or that it had been damaged in shipment [redacted] was so advised when he called the manufacturer. Don A [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Mr A[redacted]'s response is not true! I showed him the warranty and terms published by the supplier of the lift when he was here. He did not want to see them and said "It is not returnable". I called the manufacturer on the phone and he agreed it was returnable. But he said, only to the original purchaser. He advised that Mr A[redacted] had purchased the lift to his own account and then resold it to me. Since I was not the original purchaser the return policy did not apply to me. I thought I was the original purchaser> At no time was I ever advised by Mr A[redacted] or the manufacturer this lift was not returnable prior to the sale and that fact was never included in any of the paperwork I got prior to or after the sale.
New York State law requires that all sales involving non returnable goods be clearly so stated prior to the sale. I was also never notified that the item was actually purchased by A[redacted] and resold to me by A[redacted] which voided the original manufacturer's warranty and return policy. In affect he sold me a used (second hand machine) and I wanted my money back since he misrepresented the sale. I blocked the payment with [redacted] Card and sent them a detailed report of why the sale should be voided. c
A[redacted] delivered to me the instruction book for the particular lift. That manual clearly states that the lift is returnable - as I showed A[redacted]. But he never told me he had bought it for his own account and by doing that it made him the original purchaser and that voided the return policy to me - as the second purchaser. This can all be confirmed by speaking to the person at Best Care who sold the lift to Mr A[redacted] - Yi -Van (Taiwanese Woman) Tel###-###-####
She tried to get their Sr Sales Mgmt to take it back but they refused since A[redacted] was the original purchaser and I was considered a resale by him. None of this was ever disclosed by Mr A[redacted]. who misrepresented this salei
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The manufacture’s warranty is not nor was it ever voided and remains in effect. [redacted] was given an owner’s manual with warranty at the time the lift was delivered. It was not a second hand or used lift. This product is not available directly through the manufacturer but is sold through local dealers just like nearly everything else people purchase. It is no different than were you to buy a Chevrolet, you don’t go directly to General Motors but purchase it from a local automobile dealer.
I have attached the owner’s manual for review and where it clearly states:
Patient lifts may not be returned unless the following has occurred:• •"The wrong lift was shipped in error by Bestcare LLC
The lift is heavily damaged or defective out of the box"
Please note that this transaction was not a quick or a casual one but one that included an evaluation, an in depth discussion of available options, and a demonstration at time of delivery with expressed satisfaction by all concerned.
Donald A[redacted]
[redacted] ...⇄ [redacted] To whom it may concern, Hudson Valley Associates has been serving the disabled and senior communities since 1992 and this is the first and only time that we have had a complaint lodged against us. We pride ourselves in our commitment and service to our clients and are proud of our reputation. [redacted] has been a client of ours since March of 2014 when we installed a stairlift to transport [redacted]. Early in May of this year [redacted] called to discuss possible means of transferring [redacted] potentially from hospital bed to wheelchair and/or to commode but particularly from the floor as she is prone to falling and they are unable to get her up. I subsequently met with [redacted] and one of the aides, Marilyn, and discussed a number of options. [redacted] had done quite a bit of research as he had advertisements and brochures on a number of pieces of equipment commonly referred to as Hoyer Lifts. At one point he became somewhat agitated over some of the equipment I was describing in an effort to advise him of what might be available as options (I believe he may have felt that I was trying to sell him something that was more that he needed). Following my recommendation, he ordered a BestLift battery operated patient lift and was very anxious for it’s delivery. On May **, 2016 I delivered the lift to [redacted] and spent considerable time instructing the two aides in it’s use by lifting [redacted] and reviewing all aspects of the lift. The aides indicated their approval of the lift and it’s operation and functions for their concerns regarding [redacted] gave me his credit card information and indicated that he was pleased with the transaction and the lift. (see attached invoice and delivery receipt) On June **, 2016 [redacted] called and told me that the lift was not working and that I had better get there immediately to fix it. When I tried to ask him a couple of questions as I was pretty sure I knew what was wrong he became abusive using profanity and threatening to stop payment with [redacted]. I told him I could be there that evening but he said not to come until Monday morning at 9 AM. When I arrived he told me that the lift was now working, it had as I had expected not been turned on, and that he wanted to discuss another matter. He informed me, showing me additional advertisements, that there were cheaper machines available and he no longer wanted the lift. The lift he was referencing was a manually operated lift that had none of the benefits and features of the lift that he had purchased. When I told him that it was not returnable he again became abusive and again resorted to profanity. I told him that I made every effort to treat him with respect and hoped that he would in turn treat me with respect. No such luck so I had no choice but to quietly leave. The manufacturer does allow for a return but only in the event that the wrong equipment had been delivered or that it had been damaged in shipment[redacted] was so advised when he called the manufacturer.
[redacted] ***... [redacted] [redacted] To whom it may concern, Hudson Valley Associates has been serving the disabled and senior communities since 1992 and this is the first and only time that we have had a complaint lodged against us. We pride ourselves in our commitment and service to our clients and are proud of our reputation. [redacted] has been a client of ours since March of 2014 when we installed a stairlift to transport [redacted] . Early in May of this year [redacted] called to discuss possible means of transferring [redacted] potentially from hospital bed to wheelchair and/or to commode but particularly from the floor as she is prone to falling and they are unable to get her up. I subsequently met with [redacted] and one of the aides, Marilyn, and discussed a number of options. [redacted] had done quite a bit of research as he had advertisements and brochures on a number of pieces of equipment commonly referred to as Hoyer Lifts. At one point he became somewhat agitated over some of the equipment I was describing in an effort to advise him of what might be available as options (I believe he may have felt that I was trying to sell him something that was more that he needed). Following my recommendation, he ordered a BestLift battery operated patient lift and was very anxious for it’s delivery. On May **, 2016 I delivered the lift to [redacted] and spent considerable time instructing the two aides in it’s use by lifting [redacted] and reviewing all aspects of the lift. The aides indicated their approval of the lift and it’s operation and functions for their concerns regarding [redacted] . [redacted] gave me his credit card information and indicated that he was pleased with the transaction and the lift. (see attached invoice and delivery receipt) On June **, 2016 [redacted] called and told me that the lift was not working and that I had better get there immediately to fix it. When I tried to ask him a couple of questions as I was pretty sure I knew what was wrong he became abusive using profanity and threatening to stop payment with [redacted] . I told him I could be there that evening but he said not to come until Monday morning at 9 AM. When I arrived he told me that the lift was now working, it had as I had expected not been turned on, and that he wanted to discuss another matter. He informed me, showing me additional advertisements, that there were cheaper machines available and he no longer wanted the lift. The lift he was referencing was a manually operated lift that had none of the benefits and features of the lift that he had purchased. When I told him that it was not returnable he again became abusive and again resorted to profanity. I told him that I made every effort to treat him with respect and hoped that he would in turn treat me with respect. No such luck so I had no choice but to quietly leave. The manufacturer does allow for a return but only in the event that the wrong equipment had been delivered or that it had been damaged in shipment [redacted] was so advised when he called the manufacturer. Don A [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Mr A[redacted]'s response is not true! I showed him the warranty and terms published by the supplier of the lift when he was here. He did not want to see them and said "It is not returnable". I called the manufacturer on the phone and he agreed it was returnable. But he said, only to the original purchaser. He advised that Mr A[redacted] had purchased the lift to his own account and then resold it to me. Since I was not the original purchaser the return policy did not apply to me. I thought I was the original purchaser> At no time was I ever advised by Mr A[redacted] or the manufacturer this lift was not returnable prior to the sale and that fact was never included in any of the paperwork I got prior to or after the sale.
New York State law requires that all sales involving non returnable goods be clearly so stated prior to the sale. I was also never notified that the item was actually purchased by A[redacted] and resold to me by A[redacted] which voided the original manufacturer's warranty and return policy. In affect he sold me a used (second hand machine) and I wanted my money back since he misrepresented the sale. I blocked the payment with [redacted] Card and sent them a detailed report of why the sale should be voided. c
A[redacted] delivered to me the instruction book for the particular lift. That manual clearly states that the lift is returnable - as I showed A[redacted]. But he never told me he had bought it for his own account and by doing that it made him the original purchaser and that voided the return policy to me - as the second purchaser. This can all be confirmed by speaking to the person at Best Care who sold the lift to Mr A[redacted] - Yi -Van (Taiwanese Woman) Tel###-###-####
She tried to get their Sr Sales Mgmt to take it back but they refused since A[redacted] was the original purchaser and I was considered a resale by him. None of this was ever disclosed by Mr A[redacted]. who misrepresented this salei
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The manufacture’s warranty is not nor was it ever voided and remains in effect. [redacted] was given an owner’s manual with warranty at the time the lift was delivered. It was not a second hand or used lift. This product is not available directly through the manufacturer but is sold through local dealers just like nearly everything else people purchase. It is no different than were you to buy a Chevrolet, you don’t go directly to General Motors but purchase it from a local automobile dealer.
I have attached the owner’s manual for review and where it clearly states:
Patient lifts may not be returned unless the following has occurred:• •"The wrong lift was shipped in error by Bestcare LLC
The lift is heavily damaged or defective out of the box"
Please note that this transaction was not a quick or a casual one but one that included an evaluation, an in depth discussion of available options, and a demonstration at time of delivery with expressed satisfaction by all concerned.
Donald A[redacted]
[redacted]...
[redacted] ...⇄ [redacted] To whom it may concern, Hudson Valley Associates has been serving the disabled and senior communities since 1992 and this is the first and only time that we have had a complaint lodged against us. We pride ourselves in our commitment and service to our clients and are proud of our reputation. [redacted] has been a client of ours since March of 2014 when we installed a stairlift to transport [redacted]. Early in May of this year [redacted] called to discuss possible means of transferring [redacted] potentially from hospital bed to wheelchair and/or to commode but particularly from the floor as she is prone to falling and they are unable to get her up. I subsequently met with [redacted] and one of the aides, Marilyn, and discussed a number of options. [redacted] had done quite a bit of research as he had advertisements and brochures on a number of pieces of equipment commonly referred to as Hoyer Lifts. At one point he became somewhat agitated over some of the equipment I was describing in an effort to advise him of what might be available as options (I believe he may have felt that I was trying to sell him something that was more that he needed). Following my recommendation, he ordered a BestLift battery operated patient lift and was very anxious for it’s delivery. On May **, 2016 I delivered the lift to [redacted] and spent considerable time instructing the two aides in it’s use by lifting [redacted] and reviewing all aspects of the lift. The aides indicated their approval of the lift and it’s operation and functions for their concerns regarding [redacted] gave me his credit card information and indicated that he was pleased with the transaction and the lift. (see attached invoice and delivery receipt) On June **, 2016 [redacted] called and told me that the lift was not working and that I had better get there immediately to fix it. When I tried to ask him a couple of questions as I was pretty sure I knew what was wrong he became abusive using profanity and threatening to stop payment with [redacted]. I told him I could be there that evening but he said not to come until Monday morning at 9 AM. When I arrived he told me that the lift was now working, it had as I had expected not been turned on, and that he wanted to discuss another matter. He informed me, showing me additional advertisements, that there were cheaper machines available and he no longer wanted the lift. The lift he was referencing was a manually operated lift that had none of the benefits and features of the lift that he had purchased. When I told him that it was not returnable he again became abusive and again resorted to profanity. I told him that I made every effort to treat him with respect and hoped that he would in turn treat me with respect. No such luck so I had no choice but to quietly leave. The manufacturer does allow for a return but only in the event that the wrong equipment had been delivered or that it had been damaged in shipment[redacted] was so advised when he called the manufacturer.
Don A[redacted]