Hudson Valley Auto Glass

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

First we assess if the windshield can actually be repaired based on the size and locationThen we discuss the benefits of windshield repairs; as it preserves the factory sealWe did, also, explain windshield replacement in the event that she is not happy with the repair or if the damage is too extensiveWe do warranty our work against manufacturer defects and installation, if the windshield is replacedWe did not replace her windshieldIf a repair turns into a replacement(due to customer not being satisfied or if it eventually cracks), we credit the cost of the repair towards the replacement costWe do not, however, replace a windshield if the customer is not happy for the cost of a $repairI apologize for any confusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

First we assess if the windshield can actually be repaired based on the size and location. Then we discuss the benefits of windshield repairs; as it preserves the factory seal. We did, also, explain windshield replacement in the event that she is not happy with the repair or if the damage is too...

extensive. We do warranty our work against manufacturer defects and installation, if the windshield is replaced. We did not replace her windshield. If a repair turns into a replacement(due to customer not being satisfied or if it eventually cracks), we credit the cost of the repair towards the replacement cost. We do not, however, replace a windshield if the customer is not happy for the cost of a $60 repair. I apologize for any confusion.