Hudson Valley Chrysler Dodge Jeep Ram

On August **, 2016, I leased a vehicle with Hudson Valley Chrysler Dodge Jeep Ram in Newburgh, New York My leasing experience was satisfactory, but the care I received afterwards was totally disappointing At the time of leasing with the HVCDJR, I was also in possession of a leased vehicle that needed to be returned to a Nissan dealership mile from HVCDJRI was told that the Nissan would be returned on August ** I took the sales manager at his word Note, my Nissan was in excellent condition with no excessive scratches, dents, etc I made a follow up phone call to HVCDJR at the end of September inquiring about my permanent registration, which I had not received at that point, and also to ensure that my Nissan had been returned to the Nissan dealership I was told that it had On October **, I received a phone call from Nissan financing company indicating that my last payment was late and I had accrued $in charges I then made more than several phone calls to Nissan and HVCDJR to find out if the Nissan had been returned I was told that they are 'looking for it.' In fact, the vehicle was returned to Nissan on October **, months after HVCDJR told me they would return it So, not only did HVCDJR NOT return my car when they said that they would, but they also left my vehicle, which I am still financially responsible for, vulnerable to damage that could have been inflicted while still parked in their lotI would be charged for that damage by NissanI went to HVCDJR on October **, and spoke with the owner, MrC., who did not take my concern seriously at all In fact, he didn't care at all, stating that HVCDJR does its own damage report on vehicles left on their property, (which I asked for and did not receive); he admitted that he doesn't know the status of any of the vehicles on his lot in a similar return situation; he indicated that his dealership has no policy or procedure for such situationsHe acted insulted that I was so upset by this situation that could cost me more money than if my car had been returned in an appropriate time frame He told me that I was not financially responsible for the Nissan as soon as I had left it in his possession I don't understand how? I have not paid for the Nissan lease in final, as I am awaiting for that from Nissan As far as I'm concerned, I am still responsible MrC has indicated that he will reimburse me the $late fee, which I will await All in all, I feel that all this dealership wants is to sell cars, and after they have their money, there is no true follow up or concern for their customers He never once apologized for this and tried to make me feel as if I didn't have a valid concern I informed him that I will not be bringing my Jeep there for service and will go elsewhere

I purchased a new Jeep GC from HVCDJR in March 2016, that the package deal with oil and filter change, tire and wheel warranty ect as a fair warning to others who fall for this scam, They will do anything to squeeze more money out of your walletthe oil and filter change packet dose not include air filter, but they will change the filter and you will pay out of your nose for a filter that would cost $at auto zoneMake sure you tell them not to do anything that's not covered by the packet without approvalNow the service department is another story efficiency is not part of their vocabulary, I had a flat tire, not only did they not have the tire in stock, they FORGOT to order it the same day! And they forgot to submit paperwork to the company who holds the tire/wheel warrantyso after hrs, constant calling to try to plan my day around their incompetence, they finally admitted to not even have started the processFinally the next day I receive a call saying the tire will be in that same day, and I could stop bye and have it mounted on my vehicleWhat they didn't tell me was that it was going to take 1hr to get it doneso if you ever plan on using their service department, make sure you have a cpl days to wait for the incompetent staff to do their jobs right!

The business has responded Please see below: [redacted] Had gone to an independent tire shop and asked about wear on her tiresThey attempted to sell her tiresThat is their business and certainly her choice [redacted] , after purchasing her vehicle came to the store on a Saturday and asked our GSM (Jason) to look at the the side walls on her tiresThey show wear and pass inspection by measurement and wear standards as of the the [redacted] of JanuaryThey also passed NYS inspection requirements prior to saleIt is important to note that every customer that buys from Hudson Valley gets my personal cell number [redacted] acknowledged she had my number and a letter from me directing her to contact me in the event she (or any customer) is not 100% satisfied with their experienceOn the [redacted] I saw her in the customer waiting area and said helloI asked how she was doingShe said, "good"minutes later, I was in my office and informed she was throwing her keys, shouting [redacted] , and telling other customers not to do business hereTwo of the customers told me she was out of line and that they were very happy with our service and communicationI asked my manager to bring her in to talk to meI asked her why she was doing what she was doingUltimately she told me she went to the tire shop and they tried to sell her tires and told her her tires were worn out and she didn't have the money for new tiresI then reminded [redacted] that when I said good morning, asked how she was, she replied, "good"I also confirmed she knew who I was, had my number, and did not ask for any assistance at allHer response was, " [redacted] ***"? I replied that her vehicle passed inspection and that I would be happy to help and mitigate the cost if she wanted new tiresShe said, " [redacted] ***"I told her that, If she wanted to return to the store, speak civilly and talk about a resolution, I wold still be open to itI would not if she felt compelled to shout profanity, throw things, and upset my other customersShe left and threatened several thingsShe sent an email to Allison S [redacted] saying she was going to several news and consumer advocate agencies to get what she wantedAllison responded that she was wrong and that , "Bill offered to help you resolve and still would speak wit you about it." All of the above was witnessed by customers and my staff on the day she was hereBill C [redacted] (operating partner)

Completely lacking customer service skills and ethicsWhen my year old leased vehicle shut off while driving on the highway after being "fixed" the day before instead of being honest and giving me reasonable options to get my family into a safe vehicle they tried to swindle me into a new lease and finally told me to file Lemon Law paperworkIt's been a horrendous ongoing issue both the owner and general manager have zero respect or care for their customersIf it could get negative stars that would be an accurate rating

Great staffHassle-free lease on Grand Cherokee

I purchased a new Jeep GC from HVCDJR in March 2016, that the package deal with oil and filter change, tire and wheel warranty ect as a fair warning to others who fall for this scam, They will do anything to squeeze more money out of your walletthe oil and filter change packet dose not include air filter, but they will change the filter and you will pay out of your nose for a filter that would cost $at auto zoneMake sure you tell them not to do anything that's not covered by the packet without approvalNow the service department is another story efficiency is not part of their vocabulary, I had a flat tire, not only did they not have the tire in stock, they FORGOT to order it the same day! And they forgot to submit paperwork to the company who holds the tire/wheel warrantyso after hrs, constant calling to try to plan my day around their incompetence, they finally admitted to not even have started the processFinally the next day I receive a call saying the tire will be in that same day, and I could stop bye and have it mounted on my vehicleWhat they didn't tell me was that it was going to take 1hr to get it doneso if you ever plan on using their service department, make sure you have a cpl days to wait for the incompetent staff to do their jobs right!

I purchased a new Jeep GC from HVCDJR in March 2016, that the package deal with oil and filter change, tire and wheel warranty ect as a fair warning to others who fall for this scam, They will do anything to squeeze more money out of your walletthe oil and filter change packet dose not include air filter, but they will change the filter and you will pay out of your nose for a filter that would cost $at auto zoneMake sure you tell them not to do anything that's not covered by the packet without approvalNow the service department is another story efficiency is not part of their vocabulary, I had a flat tire, not only did they not have the tire in stock, they FORGOT to order it the same day! And they forgot to submit paperwork to the company who holds the tire/wheel warrantyso after hrs, constant calling to try to plan my day around their incompetence, they finally admitted to not even have started the processFinally the next day I receive a call saying the tire will be in that same day, and I could stop bye and have it mounted on my vehicleWhat they didn't tell me was that it was going to take 1hr to get it doneso if you ever plan on using their service department, make sure you have a cpl days to wait for the incompetent staff to do their jobs right!

Completely lacking customer service skills and ethicsWhen my year old leased vehicle shut off while driving on the highway after being "fixed" the day before instead of being honest and giving me reasonable options to get my family into a safe vehicle they tried to swindle me into a new lease and finally told me to file Lemon Law paperworkIt's been a horrendous ongoing issue both the owner and general manager have zero respect or care for their customersIf it could get negative stars that would be an accurate rating

Great staffHassle-free lease on Grand Cherokee

I purchased on *** a used Jeep Grand Cherokee from the Hudson Valley Chrysler Dodge Jeep Ram dealershipOn 1/**/I called and spoke to Jason head of used car sales, I explained to him that the jeeps tiers are bald on outer rim of tire I asked him r these the original tiers from a previous lease ? do u know if these tires were changed wen this jeep was returned ? Why is the outer rim bald their is no tread left on this part of the tire the outer part he told me he had his top chief mechanic inspect the tires nd N.Y State law says those tiers can leave this dealership in that condition I told him I don't feel safe driving in this jeep I pushed the issue nd he agreed to look at it Wen I brought the jeep to him Again he told me by law they are fine I disagree Jason I don't feel safe driving this jeep .so wait a minute I paid thousand dollars for a jeep I don't feel safe in nd the owner William C*** wen I told him I didn't feel safe driving w those tiers Mr

The business has responded.  Please see below:[redacted] Had gone to an independent tire shop and asked about wear on her tires. They attempted to sell her tires. That is their business and certainly her choice. [redacted], after purchasing her vehicle came to the store on a Saturday...

and asked our GSM (Jason) to look at the the side walls on her tires. They show normal wear and pass inspection by measurement and wear standards as of the the [redacted] of January. They also passed NYS inspection requirements prior to sale. It is important to note that every customer that buys from Hudson Valley gets my personal cell number. [redacted] acknowledged she had my number and a letter from me directing her to contact me in the event she (or any customer) is not 100% satisfied with their experience. On the [redacted] I saw her in the customer waiting area and said hello. I asked how she was doing. She said, "good". 10 minutes later, I was in my office and informed she was throwing her keys, shouting [redacted], and telling other customers not to do business here. Two of the customers told me she was out of line and that they were very happy with our service and communication. I asked my manager to bring her in to talk to me. I asked her why she was doing what she was doing. Ultimately she told me she went to the tire shop and they tried to sell her tires and told her her tires were worn out and she didn't have the money for new tires. I then reminded [redacted] that when I said good morning, asked how she was, she replied, "good". I also confirmed she knew who I was, had my number, and did not ask for any assistance at all. Her response was, "[redacted]"? I replied that her vehicle passed inspection and that I would be happy to help and mitigate the cost if she wanted new tires. She said, " [redacted]". I told her that, If she wanted to return to the store, speak civilly and talk about a resolution, I wold still be open to it. I would not if she felt compelled to shout profanity, throw things, and upset my other customers. She left and threatened several things. She sent an email to Allison S[redacted] saying she was going to several news and consumer advocate agencies to get what she wanted. Allison responded that she was wrong and that , "Bill offered to help you resolve and still would speak wit you about it." All of the above was witnessed by customers and my staff on the day she was here. Bill C[redacted] (operating partner).

On August **, 2016, I leased a vehicle with Hudson Valley Chrysler Dodge Jeep Ram in Newburgh, New York. My leasing experience was satisfactory, but the care I received afterwards was totally disappointing. At the time of leasing with the HVCDJR, I was also in possession of a leased vehicle that needed to be returned to a Nissan dealership 1 mile from HVCDJR. I was told that the Nissan would be returned on August **. I took the sales manager at his word. Note, my Nissan was in excellent condition with no excessive scratches, dents, etc. I made a follow up phone call to HVCDJR at the end of September inquiring about my permanent registration, which I had not received at that point, and also to ensure that my Nissan had been returned to the Nissan dealership. I was told that it had. On October **, I received a phone call from Nissan financing company indicating that my last payment was late and I had accrued $25 in charges. I then made more than several phone calls to Nissan and HVCDJR to find out if the Nissan had been returned. I was told that they are 'looking for it.' In fact, the vehicle was returned to Nissan on October **, 2 months after HVCDJR told me they would return it. So, not only did HVCDJR NOT return my car when they said that they would, but they also left my vehicle, which I am still financially responsible for, vulnerable to damage that could have been inflicted while still parked in their lot. I would be charged for that damage by Nissan. I went to HVCDJR on October **, and spoke with the owner, Mr. C., who did not take my concern seriously at all. In fact, he didn't care at all, stating that HVCDJR does its own damage report on vehicles left on their property, (which I asked for and did not receive); he admitted that he doesn't know the status of any of the vehicles on his lot in a similar return situation; he indicated that his dealership has no policy or procedure for such situations. He acted insulted that I was so upset by this situation that could cost me more money than if my car had been returned in an appropriate time frame. He told me that I was not financially responsible for the Nissan as soon as I had left it in his possession. I don't understand how? I have not paid for the Nissan lease in final, as I am awaiting for that from Nissan. As far as I'm concerned, I am still responsible. Mr. C has indicated that he will reimburse me the $25 late fee, which I will await. All in all, I feel that all this dealership wants is to sell cars, and after they have their money, there is no true follow up or concern for their customers. He never once apologized for this and tried to make me feel as if I didn't have a valid concern. I informed him that I will not be bringing my Jeep there for service and will go elsewhere.

The business has responded.  Please see below:
[redacted] Had gone to an independent tire shop and asked about wear on her tires. They attempted to sell her tires. That is their...

business and certainly her choice. [redacted], after purchasing her vehicle came to the store on a Saturday and asked our GSM (Jason) to look at the the side walls on her tires. They show normal wear and pass inspection by measurement and wear standards as of the the [redacted] of January. They also passed NYS inspection requirements prior to sale. It is important to note that every customer that buys from Hudson Valley gets my personal cell number. [redacted] acknowledged she had my number and a letter from me directing her to contact me in the event she (or any customer) is not 100% satisfied with their experience. On the [redacted] I saw her in the customer waiting area and said hello. I asked how she was doing. She said, "good". 10 minutes later, I was in my office and informed she was throwing her keys, shouting [redacted], and telling other customers not to do business here. Two of the customers told me she was out of line and that they were very happy with our service and communication. I asked my manager to bring her in to talk to me. I asked her why she was doing what she was doing. Ultimately she told me she went to the tire shop and they tried to sell her tires and told her her tires were worn out and she didn't have the money for new tires. I then reminded [redacted] that when I said good morning, asked how she was, she replied, "good". I also confirmed she knew who I was, had my number, and did not ask for any assistance at all. Her response was, "[redacted]"? I replied that her vehicle passed inspection and that I would be happy to help and mitigate the cost if she wanted new tires. She said, " [redacted]". I told her that, If she wanted to return to the store, speak civilly and talk about a resolution, I wold still be open to it. I would not if she felt compelled to shout profanity, throw things, and upset my other customers. She left and threatened several things. She sent an email to Allison S[redacted] saying she was going to several news and consumer advocate agencies to get what she wanted. Allison responded that she was wrong and that , "Bill offered to help you resolve and still would speak wit you about it." All of the above was witnessed by customers and my staff on the day she was here. Bill C[redacted] (operating partner).

Review: I purchased on [redacted] a used 2014 Jeep Grand Cherokee from the Hudson Valley Chrysler Dodge Jeep Ram dealership. On 1/**/2016 I called and spoke to Jason head of used car sales, I explained to him that the jeeps tiers are bald on outer rim of tire I asked him r these the original tiers from a previous lease ? do u know if these tires were changed wen this jeep was returned ? Why is the outer rim bald their is no tread left on this part of the tire the outer part he told me he had his top chief mechanic inspect the tires nd N.Y . State law says those tiers can leave this dealership in that condition I told him I don't feel safe driving in this jeep . I pushed the issue nd he agreed to look at it . Wen I brought the jeep to him Again he told me by law they are fine I disagree Jason I don't feel safe driving this jeep .so wait a minute I paid 33 thousand dollars for a jeep I don't feel safe in nd the owner William C[redacted] wen I told him I didn't feel safe driving w those tiers . Mr C[redacted] said u want me to put new tires on the jeep I said yes u can obviously see no tread on the outer part of the tiers Mr C[redacted] said no.they made me feel as if I was asking for something I had no right to ask for ,my safety . my experience with the customer service of this dealership was very disappointing I walked away frustrated at the fact they advertise If you are not 100% satisfied I will resolve any issues and earn your 100% satisfaction they must have meant before u buy a car from themDesired Settlement: To have tires replaced by Hudson Valley Chrysler DodgeJeep Ram dealership the I owe u slip fulfilled by dealership nd get future service for this jeep at warwick Chrysler Dodge Jeep Ram I will contact Jeep Headquarters to see if possible future service can be conducted at another dealership I want no future contacts from Hudson Valley Chrysler Dodge Jeep Ram

Business

Response:

The business has responded. Please see below:[redacted] Had gone to an independent tire shop and asked about wear on her tires. They attempted to sell her tires. That is their business and certainly her choice. [redacted], after purchasing her vehicle came to the store on a Saturday and asked our GSM (Jason) to look at the the side walls on her tires. They show normal wear and pass inspection by measurement and wear standards as of the the [redacted] of January. They also passed NYS inspection requirements prior to sale. It is important to note that every customer that buys from Hudson Valley gets my personal cell number. [redacted] acknowledged she had my number and a letter from me directing her to contact me in the event she (or any customer) is not 100% satisfied with their experience. On the [redacted] I saw her in the customer waiting area and said hello. I asked how she was doing. She said, "good". 10 minutes later, I was in my office and informed she was throwing her keys, shouting [redacted], and telling other customers not to do business here. Two of the customers told me she was out of line and that they were very happy with our service and communication. I asked my manager to bring her in to talk to me. I asked her why she was doing what she was doing. Ultimately she told me she went to the tire shop and they tried to sell her tires and told her her tires were worn out and she didn't have the money for new tires. I then reminded [redacted] that when I said good morning, asked how she was, she replied, "good". I also confirmed she knew who I was, had my number, and did not ask for any assistance at all. Her response was, "[redacted]"? I replied that her vehicle passed inspection and that I would be happy to help and mitigate the cost if she wanted new tires. She said, " [redacted]". I told her that, If she wanted to return to the store, speak civilly and talk about a resolution, I wold still be open to it. I would not if she felt compelled to shout profanity, throw things, and upset my other customers. She left and threatened several things. She sent an email to Allison S[redacted] saying she was going to several news and consumer advocate agencies to get what she wanted. Allison responded that she was wrong and that , "Bill offered to help you resolve and still would speak wit you about it." All of the above was witnessed by customers and my staff on the day she was here. Bill C[redacted] (operating partner).