Hudson Valley Hotel and Conference Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not accepting a complementary night at this placeFirst, the only reason I stayed there was to attend a partyI don't have any other reason to stay there so offering a night at the hotel does not solve the issueI'm requesting a refund, not a complementary night that I cannot use nor I want to stay there for a minuteCheck the pictures of the tub as proof that this needed immediate actionNot only the rooms are disgusting but what is worse, is the customer serviceI was mistreated and misled by they so called " [redacted] .' I don't need that kind of treatment Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I, the customer decline to stay any additional days after the [redacted] could not provide my family with a better room due to the sanitary issues as stated in my initial complaint] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The business has responded as follows:
"margin-bottom: 12pt;">Dear Representative Revdex.com:
This is in reference to a complaint submitted by *** *** ***.The guest at the time of check in was given a rate of $with the agreement of day stay and if not staying for the days the rate would be adjusted to $plus tax which comes to $T he guest decided to check out before the day agreementSincerely,
*** ***
*** *** ***

Revdex.com:
At this time, I have not been contacted by Hudson Valley Hotel regarding complaint ID ***
Sincerely,
*** *** ***

Revdex.com:At this time, I have not been contacted by Hudson Valley Hotel and Conference Center regarding complaint ID ***.Sincerely,*** ***

The business response can be found below:To Whom It May Concern:
We want to take this opportunity to apologize for the poor service *** *** and her family
received during their stay at Hudson Valley Hotel and Conference Center
I understand that the front desk was notified about the maintenance issue early Sunday morning with promise of assistanceUnfortunately the overnight front desk clerk who took that call was a new employee and was unaware that maintenance did not arrive until A.MFrom what the guest stated to the ***, she was aware of the issues when she checked in and if we had been made aware at that point in time we could have given her another room without said issues
Upon check-out, the General *** (not the ***) offered *** *** a complimentary stay on a future reservation which was declinedWe would still like to provide her and her family with that complimentary lodging for one room night at our hotelPlease call for an advance reservation, and we will personally assist you
Thank you for choosing us and we look forward to the opportunity to better serve you in the future
Sincerely,
*** ***
*** *** ***

Revdex.com:
At this time, I have not been contacted by Hudson Valley Hotel regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not accepting a complementary night at this place. First, the only reason I stayed there was to attend a party. I don't have any other reason to stay there so offering a night at the hotel does not solve the issue. I'm requesting a refund, not a complementary night that I cannot use nor I want to stay there for a minute. Check the pictures of the tub as proof that this needed immediate action. Not only the rooms are disgusting but what is worse, is the customer service. I was mistreated and misled by they so called "[redacted].' I don't need that kind of treatment.
Thanks
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I, the customer decline to stay any additional days after the [redacted] could not provide my family with a better room due to the sanitary issues as stated in my initial complaint. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]