Hudson Valley Volvo

The Business States: The Client states he bought a pre-owned Volvo that had some prior dentsThe consumer new that the dents were present when the purchase was madeHe then noticed a shaking noise a week laterThis was fixed under warranty with no cost to the consumerHe has a factory warranty until then an extended warranty until The dealership sold the car to the consumer in good faithThe consumer knew the dents were in the carHe received a great price and did not have to pay out of pocket for any expenses.Thank you

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We have purchased the vehicle back from the customerCustomer purchased replacement vehicle from us and is happy with the resultThe transaction was completed May **,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I WILL KEEP REJECTINGI SHOULDN'T OF SIGNED THE PAPERS UNTIL THEY TOOK THIS DENT OUTI WOULD NOT RECOMMEND BUYING A CAR FROM THEM UNLESS ITS NEWBUT EVEN THEN I'M SURE THEY WONT INSPECT IT FULLYI HAVE PROOF SHOWING THAT THEY DID NOT INSPECT THE CAR LIKE THEY ARE TRAINED TO DO!!!! AGAIN, I WANT THIS DENT REMOVED!!
THANKS!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not brought my car back to the dealer because I DO NOT have time to go down there with my work schedule! I work M-F 8-4:and Friday-Saturday pm-7:am, sometimes longer! Also, I would not bring it back to your company since since you treat them poorly via phone! Noted I will keep filing with the Revdex.com if nothing is doneYes, I feel this is YOUR responsibility because in the CPO warranty it states "OF COURSE, WE PAY SPECIAL
ATTENTION TO KEY VOLVO
SAFETY FEATURES SUCH AS:
• BRAKES• AIR BAGS AND SEAT-BELTS• GLASS AND MIRRORS• EXTERIOR LIGHTS• TIRES AND WHEELSObviously, you DON'T I know for a fact you never did the inspection when my car left the lot except for when I pointed the dent out on the back passenger side!
Yes, this is a safety ISSUEAlloy wheels can crack at any point especially when driving them with previous damage doneThat being said, I know for a FACT I DID NOT DO THIS DAMAGEI HAVE HAD 3 CERTIFIED MECHANICS TELL ME I WOULD HAVE HAD TO HIT A HUGE POT HOLE FOR THIS TO HAPPENAND DON'T EVEN STATE I LIVE IN UPSTATE NYTHE MONTHS I'VE HAD MY CAR ARE NOT THE WORST, THE WORST DURING THE WINTER WHEN THE PLOWS ARE CONSTANTLY GOING AND RUINING THE ROADSI KNOW THAT ALSO I COULD NOT HAVE DONE IT BECAUSE MY JOB IS ONLY MINUTES FROM MY HOME AND I DON'T GO ANYWHERE DURING MY WORK WEEK! THE FURTHEST I GO MAY BE MINUTES AWAY, BUT EVEN THEN I KEEP MY EYES OUT FOR ANY ROAD DAMAGE AND AVOID THEM!!! When I do have the financial needs to get new wheels I will take pictures and file again, also during that time if my car does get in to an accident due to a wheel cracking, this will be on VOLVO AND HUDSON VALLEY VOLVO'S HANDS! THIS IS RIDICULOUS THAT I HAVE HAD MY CAR MONTHS THIS DAY AND HAVE BROUGHT IT TO THE LOCAL DEALER TIMES, BUT SOON TO BE MORE, I CURRENTLY HAVE ANOTHER APPOINTMENT SCHEDULEDI FEEL SO BAD FOR THIS DEALERSHIP, I WISH I WAS ABLE TO BUY FROM THEM, BUT BECAUSE I GOT A BETTER DEAL FROM A DOWN STATE DEALER I FIGURED I WOULD TAKE IT, AND BEING CPO CERTIFIED THAT REALLY SPARKED MY INTEREST.
So thank you***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Yours Truly,
*** ***

Customer requested $oil change special and he also wanted to use his $off coupon, The coupon for $dollar clearly states cannot be combined with any other offer..Customer’s desired settlement is to remove name off mailing list..I will contact the company that sends
our offer’s and request them to remove his name Sorry for any inconvenience this may have caused Sincerely Dan D*** Manager Hudson Valley Volvo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* [redacted] and have determined that my complaint has NOT been resolved because:

Yes I know the dent was there when buying the care. However before I signed any papers I asked numerous times to have them removed, but as I was told i'm buying a USED car. Even though its a CPO... So I guess there isn't any difference between used and CPO??? Well let me say this, I may have signed the papers because I didn't want to waste any more of my time and get home late. So that being said I do have a recording before I signed my papers stating and asking for the dealer to remove the dents! Going forward, in your CPO warranty it states "During the Volvo Certified Comprehensive Inspection, no detail escapes our factory trainedtechnicians, whether it’s mechanical or cosmetic. We’re so thorough that even thetire tread depth is checked in 12 separate places.To be a Certified Volvo, each vehicle must pass this rigorous, comprehensive inspectionand road test that cover more than 130 points inside and out, including:• Exterior panels, glass, lights, grilles, bumpers, and frame.• Interior systems and amenities — from the seats to the sunroof to the windowsand doors.• Power-train — engine, transmission, suspension, steering, and much more.That being said it also mentions "When you purchase a Certified Pre-Owned Volvo, you’ll have the same confidence and pridein your vehicle as you would a brand-new one — without the new-vehicle price tag. There’snever been a better time to make it yours!" Well I do NOT feel that way at all! YES I got a great deal but having damage done to the car and its very noticeable its unacceptable. I WANT MY confidence  guaranteed with the Volvo Certified Pre-Owned Warranty. This exclusionarywarranty provides you with factory-backed coverage on thousands of components, systems,and operations — and many additional benefits.• 7-year/100,000-mile protection* covering replacement or repair of defective componentswithin the following systems:— Engine— Transmission— Drive axle (front and rear)— Steering— Suspension— Brakes— Electrical— Air conditioning• $0 deductible.• Warranty is automatically transferred to a new owner.• The [redacted] Buyback Guarantee protects you fromunknowingly buying a used car with DMV-reportedincident (salvage, fire, flood damage, odometer problemsor lemon history). [redacted] agrees to buy back the vehicleif the [redacted] Report originally stated that the vehiclehad no Branded Title, but a Branded Title actually exists.Go to carfax.com to learn more. I want a PEACE OF MIND knowing that its MY VOLVO and that THE HIGHLY TRAINED SERVICE PEOPLE PAY SPECIALATTENTION TO KEY VOLVOSAFETY FEATURES SUCH AS:• BRAKES.• AIR BAGS AND SEATBELTS.• GLASS AND MIRRORS.• EXTERIOR LIGHTS.• TIRES AND WHEELS.Because as of right now I am VERY UNHAPPY that my brakes needed total replacement and that I had to take days off from work with losing pay to go to VOLVO and having them repaired. YES IT WAS COVERED UNDER WARRANTY BUT WHILE GETTING THEM FIXED I AGAIN LOST DAYS OF WORK AND PAY!!!!!!! SO AS I SAID I AM REJECTING YOUR MESSAGE BACK AND WILL KEEP REJECTING UNTIL SOMETHING ELSE COMES TO PLAY!! I COULD HAVE BEEN IN A SERIOUS CAR ACCIDENT WITH THE BAD BRAKES MY CAR HAD! AND IF THAT HAPPENED THEN THE DEALER WOULD HAVE A MUCH MUCH BIGGER ISSUE!!! I HAVE PROOF AND RECEIPTS IF YOU NEED THEM FOR THE TIME AND MONEY I HAD TO WASTE WITH PUTTING EXTRA GAS IN 3 DIFFERENT LOANER CARS!!! THATS RIGHT 3 LOANERS I HAD TO USE!!!    In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:what the Volvo company fixed was not the cause of what was draining my battery. Though It could have been eventually fixed it was not detrimental. Considering I would have to have eventually fix it. I am going to give them this one. I will go somewhere else (to...

where I got my 2nd opinion) and get the problem fixed. I am not happy with the end result but have learned a lesson from it.[redacted]

Please see the business response.  
It appears that this is the third complaint you filed for the same used car bought in June 2015.  As a result, we have to closed your case as Invalid.
You did request the name of an attorney.  We recommend that you contact the Legal...

Aid Society in your town.

The business has responded.  Please see below:
I just received another letter regarding this complaint, the $29.95 oil change special is posted on our web site..The price for the oil change is normally $39.95..As the customer requested in the first letter I did remove him from the mailing list..
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Just for the record...  There was never a $29.95  special offered to me.  Mr. D[redacted] told me that the oil change was $39.95.  
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The Business States:
The Client states he bought a pre-owned Volvo that had some prior dents. The consumer new that the dents were present when the purchase was made. He then noticed a shaking noise a week later. This was fixed under warranty with no cost to the consumer. He has a factory...

warranty until 2016 then an extended warranty until 2019. The dealership sold the car to the consumer in good faith. The consumer knew the dents were in the car. He received a great price and did not have to pay out of pocket for any expenses.Thank you.

Review: I RECENTLY BOUGHT A USED 2012 VOLVO S60 WITH 27,000 MILES BACK ON JUNE **, 2015. SINCE THEN I'VE HAD NURMEROUS ISSUES WITH MY CAR. LUCKILY, THEY HAVE BEEN TAKEN CARE OF BY THE LOCAL DEALER IN MY AREA. UNFORTUNATELY, THERE IS STILL ONE ONGOING PROBLEM. MY CAR SHAKES, SHIMMY'S, VIBRATES AND DRIFTS BOTH LEFT AND RIGHT WHEN DRIVING. I WAS TOLD IT NEEDED A BALANCE, ALIGNMENT AND NEW TIRES. SINCE I WAS TOLD THIS BY MY LOCAL DEALER AND THEY'VE SAID THIS BEFORE WITH ALL 6 VISITS AND THEY WERE NOT ABLE TO RESOLVE MY ISSUE. I WENT OUT AND GOT A SECOND OPINION WITH GOOD YEAR ON WOLF ROAD ALBANY NY. THE SALES REP SCOTT INFORMED ME THAT MY TIRES WERE NOT WEARING UNEVENLY AND NOT LOW ON TREAD, THEY WERE PRACTICALLY BRAND NEW. SO SINCE THAT VISIT I DID SEE THE DEALER AGAIN FOR ANOTHER ISSUE, THE CAR HAD A VERY LOUD SOUND IN THE ENGINE. THEY REPLACED AN A/C HOSE WHICH WAS COVERED UNDER WARRANTY. WHEN I GOT MY CAR BACK I WAS STILL UNHAPPY THAT THEY GAVE ME THE SAME RESPONSE ABOUT THE ISSUES WITH HOW IT DROVE. SO I THEN BROUGHT MY CAR TO FIRE STONE IN LATHAM NY OFF ROUTE 9. WITH IN 20 MINUTES OF MY VISIT I WAS TOLD THAT MY RIMS WERE VERY BEND AND DAMAGED ON THE INSIDE, THEY BROUGHT ME TO MY CAR AND SHOWED ME. I WAS VERY UPSET WHEN I SAW THIS BECAUSE I WAS NEVER INFORMED BY ANYONE. HOWEVER, THAT BEING SAID I SHOWED THEM THE PREVIOUS REPAIR REPORTS FROM THE LOCAL DEALER AND THEY FOUND IN SMALL PRINT ON THE LAST PAGE THAT WHEN THEY ROTATED MY TIRES THEY SAW THEN SAME DAMAGE. I INFORMED THE SALES REP AT FIRESTONE THAT I WAS NEVER TOLD THIS. SO AS OF NOW I'VE COME TO FIND OUT THAT MY LOCAL DEALER AND THE DEALER I BOUGHT MY CAR FROM WERE HOLDING INFORMATION FROM ME. I.E: I WOULD DROP THE LOANER CAR BACK TO THE LOCAL DEALER AND TO GET RID OF ME SO QUICK THEY WOULD GIVE ME A SHORT SENTENCE OF WHAT THEY DID BUT NOT IN FULL DISCRETION AND THEN THEY WOULD HAVE ME SIGN HERE, HERE AND HERE AND GET ME OUT THE DOOR. I KNOW THAT THEY DON'T INFORM CLIENTS VERY WELL BECAUSE THE SERVICE APPOINTMENT MANAGER EVEN STATED IT, SHE ALSO STATED THAT THEY COULD TAKE THE DAMAGE OUT WITH A HAMMER BUT IT WOULD COST ME 150 TO 175 PER RIM. I TOLD HER I DON'T HAVE THAT TYPE OF MONEY. SHE ALSO INFORMED ME THAT THEY SEE THIS ALL THE TIME SINCE WE LIVE IN UPSTATE NY AND FIRE STONE WILL TRY TO SELL PEOPLE ANYTHING JUST TO GET THERE MONEY. WELL FOR A FACT THEY WERE NOT SELLING ME ANYTHING THEY TOLD ME THE DAMAGE COULD NOT BE REPAIRED AND THEY TOLD ME WE DON'T WANT YOU TO BUY THE BALANCE AND ALIGNMENT BECAUSE IT WOULDN'T HELP THE SITUATION. GOING FORWARD I ALSO CONTACTED HUDSON VALLEY VOLVO AND SPOKE TO DAN THE MANAGER. HE INFORMED ME THAT ITS'S NOT HIS FAULT AND THERE WAS NOTHING HE COULD DO SINCE I'VE HAD THE CAR FOR 6 MONTHS. WE ALSO HAD AN EXCHANGE OF WORDS, MORE OF HIM THEN I. I MUST SAY TO BE A MANAGER IT'S VERY INAPPROPRIATE TO TALK TO CLIENTS THE WAY THAT HE DID. I MUST ALSO SAY THAT THERE IS NO WAY, NO WAY! I DID THIS TO THOSE RIMS, I WAS INFORMED BY 3 MECHANICS THAT I WOULD OF HAD TO HIT A MAJOR POT HOLE FOR THAT DAMAGE TO BE DONE. I KNOW FOR A 99.9% FACT THAT I HAVE NOT HIT ONE. I ONLY DRIVE MY CAR FROM HOME TO WORK AND BACK TO HOME. ITS ONLY 7 MINUTES FROM MY HOME AND THERE ARE NO MAJOR POT HOLES I COULD HIT.Desired Settlement: I WOULD LIKE THESE RIMS TO BE REPLACE BY EITHER DEALERSHIP, PREFERABLY THE ONE I BOUGHT MY CAR FROM. I WORK TWO JOBS TO MAKE ENDS MEAT AND I AM NOT SAYING THIS FOR AN EXCUSE, I AM SAYING THIS BECAUSE THERE IS THE TYPE OF SOCIETY AND SITUATION A MAJORITY OF PEOPLE ARE IN. AND EVEN WITH 2 JOBS I CAN BARLEY MAKE IT. I DON'T HAVE HUNDREDS TO THOUSANDS OF DOLLARS TO GET 4 NEW RIMS BECAUSE I DON'T WANT MISS MATCHED. I ALSO WANTED TO ADD I CAN ONLY AFFORD WHAT I CURRENTLY HAVE AND YET I STILL STRUGGLE. I JUST WANT THEM REPLACED WITH NO ISSUES, AGAIN THERE IS NO WAY I DID THAT TO MY RIMS.

Business

Response:

Please see the business response. It appears that this is the third complaint you filed for the same used car bought in June 2015. As a result, we have to closed your case as Invalid.You did request the name of an attorney. We recommend that you contact the Legal Aid Society in your town.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not brought my car back to the dealer because I DO NOT have time to go down there with my work schedule! I work M-F 8-4:30 and Friday-Saturday pm-7:30 am, sometimes longer! Also, I would not bring it back to your company since since you treat them poorly via phone! Noted I will keep filing with the Revdex.com if nothing is done. Yes, I feel this is YOUR responsibility because in the CPO warranty it states "OF COURSE, WE PAY SPECIALATTENTION TO KEY VOLVOSAFETY FEATURES SUCH AS:• BRAKES.• AIR BAGS AND SEAT-BELTS.• GLASS AND MIRRORS.• EXTERIOR LIGHTS.• TIRES AND WHEELS.Obviously, you DON'T I know for a fact you never did the inspection when my car left the lot except for when I pointed the dent out on the back passenger side!Yes, this is a safety ISSUE. Alloy wheels can crack at any point especially when driving them with previous damage done. That being said, I know for a FACT I DID NOT DO THIS DAMAGE. I HAVE HAD 3 CERTIFIED MECHANICS TELL ME I WOULD HAVE HAD TO HIT A HUGE POT HOLE FOR THIS TO HAPPEN. AND DON'T EVEN STATE I LIVE IN UPSTATE NY. THE MONTHS I'VE HAD MY CAR ARE NOT THE WORST, THE WORST DURING THE WINTER WHEN THE PLOWS ARE CONSTANTLY GOING AND RUINING THE ROADS. I KNOW THAT ALSO I COULD NOT HAVE DONE IT BECAUSE MY JOB IS ONLY 6 MINUTES FROM MY HOME AND I DON'T GO ANYWHERE DURING MY WORK WEEK! THE FURTHEST I GO MAY BE 30 MINUTES AWAY, BUT EVEN THEN I KEEP MY EYES OUT FOR ANY ROAD DAMAGE AND AVOID THEM!!! When I do have the financial needs to get new wheels I will take pictures and file again, also during that time if my car does get in to an accident due to a wheel cracking, this will be on VOLVO AND HUDSON VALLEY VOLVO'S HANDS! THIS IS RIDICULOUS THAT I HAVE HAD MY CAR 5 MONTHS THIS DAY AND HAVE BROUGHT IT TO THE LOCAL DEALER 9 TIMES, BUT SOON TO BE MORE, I CURRENTLY HAVE ANOTHER APPOINTMENT SCHEDULED. I FEEL SO BAD FOR THIS DEALERSHIP, I WISH I WAS ABLE TO BUY FROM THEM, BUT BECAUSE I GOT A BETTER DEAL FROM A DOWN STATE DEALER I FIGURED I WOULD TAKE IT, AND BEING CPO CERTIFIED THAT REALLY SPARKED MY INTEREST. So thank you.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Yours Truly,

Review: I bought a USED CERTIFIED PRE-OWNED 2012 VOLVO S60 with 26,0063 miles. for $18, 995 from the company. I had to drive 2 hours to pick it up. I did a lot of research on the vehicle, looked for local deals and where the better buy would be. I test drove a "like" vehicle at the local dealership and felt it drove very nice. I know that even though it's the same car it may not drive as well. Going forward, I arrived to the dealer downstate on June ** where I test drove the car before I did any paper work. When driving, I didn't feel any issues at all. Thus said, when I pulled back in to the lot and got out I noticed a dent on the rear passenger tire well, and the fender on the same side was sticking out. Well again before I signed any papers, I asked 4 times to have them fix it with each time they stated they would not because I am buying a used car. Well, I let that go and continued with my purchase. Continuing with that day, I made my way home and parked my car after a very long day. So about a week after I noticed the car was shaking, vibrating, shimming, and grinding in the front end and back end. I had a feeling it was obvious the brakes. So I contacted the dealer I bought the car from and informed them of the issues I was hearing. They informed me to take it to the local dealer and have them check it out. So I brought it to the local dealer and they found that both the front brakes and rear brakes were rusted, warped, pitted and needed to be replaced. So they covered it under warranty. (Justin @ [redacted] Volvo asked me why they didn't notice the brakes needed replacement before I bough the car. Well when I informed Hudson Valley Volvo and spoke to the service manager he stated things like that may have been missed and or they don't appear during the inspection. Also he added in his rude voice that I should complain and it was covered and there was nothing he could do. (According to Maureen at Volvo Customer service today @ 3:35 she stated that the brakes are not covered under the 7yr/100,000 mile bumper to bumper warranty, only the calipers were. Now from my understanding a brake includes all 3 PARTS!!!! CORRECT me if I am WRONG, but I am 99.9 % positive a brake is NOT only a caliper but it is ALSO the pads, and rotors. ) So if what was in parenthesis is true then would they make me pay the repairs??? I am so unhappy and frustrated that I am dealing with a bunch of careless and [redacted] people. TO WRAP UP MY STORY BECAUSE TYPING MORE AND MORE IS ANNOYING. I'VE LOOKED OVER THE WARRANTY OF THE 7YR/100,000 MILES IT STATED IN THERE WHEN YOUR BUYING A VOLVO CPO CAR YOU'LL HAVE THE SAME CONFIDENCE AND PRIDE AS YOU WOULD BUYING A BRAND NEW CAR, WITH OUT THE PRICE TAG. SO THAT BEING SAID IF THAT IS TRUE AND THEY STAND BY THAT STATEMENT THEN WHY WOULD THEY 1ST NOT NOTICE THE BRAKE BUT 2ND FIX THE DENTS ON THE PASSENGER SIDE, BECAUSE IT ALSO STATES UNDER THE COMPREHENSIVE INSPECTION THAT THERE HIGHLY TRAINED SERVICE MEN ARE TOLD AND SHOWED WHAT TO DO SO IT CAN PASS A VERY RIGOROUS INSPECTION, SO THAT BEING SAID IT COVERS EXTERIOR PANELS, GLASS, BRAKES ETC. SO IF THEY STAND BY THE WARRANTY KNOWING I WAS TOLD BY MAUREEN THE BRAKES ARE NOT COVERED ONLY ONE PART IS EVEN THOUGH JUSTIN STATED THEY ARE COVERED AND THAT THE COSMETIC DAMAGE IS NOT SINCE ITS USED THEN WHY WOULD THEY IGNORE WHAT IT IN THE WARRANTY AND DENY ME OF THIS. I HAVE ALL THR PROOF WHOM EVER NEEDS IT!!!!Desired Settlement: EITHER THEY FIX THE CAR COSMETIC DAMAGE OR I WOULD LIKE A WARRANTY THAT IS LIFE TIME AND COVERES EVERYTHING!!!!! BRAKES, ROTORS CALIPERS, DENTS, SCRATCHES, WHEELS, TIRES, EVERYTHING!!!!!!!!!! IF NOT THEN I WILL BE CONTACTING A LAWYER FOR THE TIME IVE SPENT AND ARGUING WITH THEM, AND THE HARD EARNED MONEY I'VE MADE TO DRIVE UP AND DOWN NYS!!!!!! IF THERE IS NO OUT COME TO THIS THEN SOMETHING IS WRONG WITH TODAYS SOCIETY! I DON'T CARE IF THIS IS A USED CAR OR NEW! EVERYONE SHOULD BE TREATED THE SAME AS THERE STATEMENT MENTIONED. I WANT TO HAVE THAT PRIDE AND CONFIDENCE OF OWNING A VERY LUXURY CAR!!!! I WANT TO NOT HAVE ISSUES WITH MY BRAKES OR HAVE TO LOOK AT COSMETIC DAMAGE ON A DAILY BASIS. AGAIN IF ITS USED OR NEW I DON''T CARE!! SOME THINGS ARE EXCEPTIONS. I MEAN THIS CAR IS A 2012 VERY LOW MILES SHOULDN'T HAVE ANY ISSUES NOW!! THESE CARS ARE MADE VERY WELL !!!!

Business

Response:

The Business States:The Client states he bought a pre-owned Volvo that had some prior dents. The consumer new that the dents were present when the purchase was made. He then noticed a shaking noise a week later. This was fixed under warranty with no cost to the consumer. He has a factory warranty until 2016 then an extended warranty until 2019. The dealership sold the car to the consumer in good faith. The consumer knew the dents were in the car. He received a great price and did not have to pay out of pocket for any expenses.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted] and have determined that my complaint has NOT been resolved because:

Yes I know the dent was there when buying the care. However before I signed any papers I asked numerous times to have them removed, but as I was told i'm buying a USED car. Even though its a CPO... So I guess there isn't any difference between used and CPO??? Well let me say this, I may have signed the papers because I didn't want to waste any more of my time and get home late. So that being said I do have a recording before I signed my papers stating and asking for the dealer to remove the dents! Going forward, in your CPO warranty it states "During the Volvo Certified Comprehensive Inspection, no detail escapes our factory trainedtechnicians, whether it’s mechanical or cosmetic. We’re so thorough that even thetire tread depth is checked in 12 separate places.To be a Certified Volvo, each vehicle must pass this rigorous, comprehensive inspectionand road test that cover more than 130 points inside and out, including:• Exterior panels, glass, lights, grilles, bumpers, and frame.• Interior systems and amenities — from the seats to the sunroof to the windowsand doors.• Power-train — engine, transmission, suspension, steering, and much more.That being said it also mentions "When you purchase a Certified Pre-Owned Volvo, you’ll have the same confidence and pridein your vehicle as you would a brand-new one — without the new-vehicle price tag. There’snever been a better time to make it yours!" Well I do NOT feel that way at all! YES I got a great deal but having damage done to the car and its very noticeable its unacceptable. I WANT MY confidence guaranteed with the Volvo Certified Pre-Owned Warranty. This exclusionarywarranty provides you with factory-backed coverage on thousands of components, systems,and operations — and many additional benefits.• 7-year/100,000-mile protection* covering replacement or repair of defective componentswithin the following systems:— Engine— Transmission— Drive axle (front and rear)— Steering— Suspension— Brakes— Electrical— Air conditioning• $0 deductible.• Warranty is automatically transferred to a new owner.• The [redacted] Buyback Guarantee protects you fromunknowingly buying a used car with DMV-reportedincident (salvage, fire, flood damage, odometer problemsor lemon history). [redacted] agrees to buy back the vehicleif the [redacted] Report originally stated that the vehiclehad no Branded Title, but a Branded Title actually exists.Go to carfax.com to learn more. I want a PEACE OF MIND knowing that its MY VOLVO and that THE HIGHLY TRAINED SERVICE PEOPLE PAY SPECIALATTENTION TO KEY VOLVOSAFETY FEATURES SUCH AS:• BRAKES.• AIR BAGS AND SEATBELTS.• GLASS AND MIRRORS.• EXTERIOR LIGHTS.• TIRES AND WHEELS.Because as of right now I am VERY UNHAPPY that my brakes needed total replacement and that I had to take days off from work with losing pay to go to VOLVO and having them repaired. YES IT WAS COVERED UNDER WARRANTY BUT WHILE GETTING THEM FIXED I AGAIN LOST DAYS OF WORK AND PAY!!!!!!! SO AS I SAID I AM REJECTING YOUR MESSAGE BACK AND WILL KEEP REJECTING UNTIL SOMETHING ELSE COMES TO PLAY!! I COULD HAVE BEEN IN A SERIOUS CAR ACCIDENT WITH THE BAD BRAKES MY CAR HAD! AND IF THAT HAPPENED THEN THE DEALER WOULD HAVE A MUCH MUCH BIGGER ISSUE!!! I HAVE PROOF AND RECEIPTS IF YOU NEED THEM FOR THE TIME AND MONEY I HAD TO WASTE WITH PUTTING EXTRA GAS IN 3 DIFFERENT LOANER CARS!!! THATS RIGHT 3 LOANERS I HAD TO USE!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I WILL KEEP REJECTING. I SHOULDN'T OF SIGNED THE PAPERS UNTIL THEY TOOK THIS DENT OUT. I WOULD NOT RECOMMEND BUYING A CAR FROM THEM UNLESS ITS NEW. BUT EVEN THEN I'M SURE THEY WONT INSPECT IT FULLY. I HAVE PROOF SHOWING THAT THEY DID NOT INSPECT THE CAR LIKE THEY ARE TRAINED TO DO!!!! AGAIN, I WANT THIS DENT REMOVED!!

THANKS!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,