First, our rates are set by the NY State Public Service CommissionWe do not make them up, and this customer pays the same as all other customersSecond, the water in this area has a very high natural iron content which gives it a brownish/red color, though it is perfectlyhealthy to drinkWe have just completed installation of a new filter system to take this iron out of the water before it goes out to customers, so this color and any odor should be eliminatedAlso, Health Dept regulations require that chlorine be added to the water as it is distributed in the system to kill any bacteria presentThis is monitored every day to keep it within approved levels
First, our rates are set by the NY State Public Service CommissionWe do not make them up, and this customer pays the same as all other customersSecond, the water in this area has a very high natural iron content which gives it a brownish/red color, though it is perfectlyhealthy to drinkWe have just completed installation of a new filter system to take this iron out of the water before it goes out to customers, so this color and any odor should be eliminatedAlso, Health Dept regulations require that chlorine be added to the water as it is distributed in the system to kill any bacteria presentThis is monitored every day to keep it within approved levels