Hudson Veterinary Hospital

Review: We took our dog to get groomed at Hudson Vet's Groom Room. My husband specifically asked the groomer directly when he dropped our dog off not to cut his hair short. When we picked our dog up, they had all but shaved him.As a Shetland Sheepdog, it can ruin the dog's coat to cut it this short. The groomer did not listen to our request and in fact, defied them entirely.We spoke with the office manager twice to explain our issue and ask for a refund. They have refused to refund us and offered to sit down once his fur grows out to discuss what happened. That is unacceptable solution for us and doesn't address the issue that the groomer did not listen to the customer's request nor did she perform breed specific scissor work as advertised on their website.Desired Settlement: We want a full refund of what we paid for the botched haircut- $70. We also want an apology from the office manager, groomer and owner for dismissing our concerns with what they did to our dog.

Business

Response:

Please call and confirm receipt.

Thanks

I am writing in response to a letter sent to you by [redacted]. I am the owner of The Groom Room grooming salon and was not present when [redacted] dropped his dog off for grooming. I have asked my groomer, [redacted], to add her thoughts to my response as well a copy of the signed

and completed consent form.

I had a conversation with [redacted] not with [redacted] agreed that he was initially happy with the grooming when he picked up his pet "[redacted]". He also said that he did have a conversation with [redacted] about the condition of the coal and that he was "behind in getting him groomed". Because of the lapse in time between grooms. The coat was badly matted and although she would do her best to keep the length, she may have no use the next shortage and no charge.

[redacted] spent about 2 hours grooming the dog from start to finish. When [redacted] told me he was unhappy. I did my best to compromise with him even though we did what we said we would have and a signed consent corroborating the work to be done. I have refused to give [redacted] a full refund, however I did offer to have him bring "[redacted]" in for another appointment in one month to have [redacted] trim and touch him up, all while he was present and at no charge.

Statement from [redacted], Groomer:

At the time of drop off, I go over with owner of the pet how he or she would like the grooming. A consent from is signed after the discussion is done, and notes made here. When I spoke to [redacted] about "[redacted]" haircut. I expressed my concerns about hims being very matted. He agreed that the dog was overdue for the groom and for me to use the longest blade attachment I could. I did show him the length that would be left and that it would be a decent amount of hair off. We also agreed to shape the mane to the signature Shetland Sheepdog look and [redacted] signed the form. He never at any time discussed a scissor cut for "[redacted]" not would have been possible because of the matting. I groomed the dog to the best of my ability keeping as much of the length as possible using the second longest attachment. This was not the look of a shaved dog. At the time of pick up. [redacted] said that the dog looked good and did not express any concern regarding his experience with us. The haircut was not short enough to ruin the integrity of the heir or its heir follicle.

-[redacted]

As you can see, there are two very different interpretations to the even that occurred. [redacted] was not present at the time of drop off or pick up, not did she have a conversation with me. We have included a copy of the signed consent form and will be happy to address any questions you may have.

Sincerely,

Business

Response:

In response to [redacted]'s third letter which states that 'this Is the same response and that I have not addressed any of my concerns', I simply state that I have clearly and concisely responded to each and every statement that he has made. Where possible I have shown proof (ie signed consent form) of what we discussed with him.

I have offered what I believe is a reasonable compromise which he has not accepted. He has continued to attack me and my business by trying to sully my excellent long standing reputation in this community.

I stand by my previous responses, and am still offering him the same compromise.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is the same response from my the original complaint. I can not force the company to take responsibility for a job poorly done, but they have not addressed any of my concerns from the last correspondence.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.