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Hudson's Luxury Building Boutique

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Hudson's Luxury Building Boutique Reviews (4)

We originally serviced this customer on 3/12/2016. We were running late that day due to unexpected issues with our other jobs and had advised the customer of this. He proceeded to complain to [redacted] stating that we promised to service but never showed up. We completed the job on the...

same day as promised, although we were late. He then filed another claim stating that the stoppage which we did clear on 3/12 was never addressed and that we should have done a better job. We tried to explain to the customer that we guarantee all of our work unless it is a stoppage issue. We cannot guarantee that homeowner will not have another stoppage, no one guarantees stoppages on any calls. He refused to schedule an appointment for Monday which was the soonest we had and proceeded to threaten us with lawsuits and to file complaints every where on the internet.We tried to service him but he refused the schedule, so we had no option but to have the warranty company transfer the call to another company. Customer was verbally abusive to management and staff.

Mrs. [redacted]     Our company has responded to you directly about this concern on multiple occasions. We did not damage your countertop. As such we will not be paying for its replacement.   It is lamentable that our former employee gave you such a poor customer service...

experience. For that, I can only apologize and assure you that he is not representative of the high standards we expect from ouremployees and contractors. That is one of the many reasons he is no longer employed here.    Given that you had a genuine concern about your customer service experience this business did offer you some assistance as a goodwill gesture. I understand that you feel that it was not enough, but given that we did not damage your countertop I believe it was more than fair. I wish you the best. Best Regards, S.A.P. Home Repair Services, LLC.

This complaint will never be resolved and needs to be closed out.. The customer's issue was resolved by another company at this point. We have tried our best to schedule him but his disrespectful behavior and vulgar language was inappropriate towards us. We do our best to resolve all issues but at this point, we have to stop acknowledging this customer as whatever is said and done will not be satisfying to this customer. We are no longer involved in his stoppage as the warranty company which he has a contract with transfered it to another company to service. Any more issues he has, he needs to address to the warranty company that holds his policy. They are aware of how he has treated us and is the reason why they transfered his call to another service company.We would like to request that Revdex.com stop acknowledging the allegations made by this homeowner as he will not stop this vendetta he has against us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  Again, the insolent business refuses to address and resolve their shortcomings. They did NOT try to schedule a follow up appointment when the first one failed to do the job correctly. The warranty company transferred the call due to MY request, not SAP's request since this company's quality was subpar. This is a terrible company and given they refuse to rectify their internal issues the Revdex.com should downgrade their rating ASAP. 
Regards,

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