Hufendick Home Inspection

This client was referred to us to assist with in home care as well as assistance in finding a care home*** *** the Senior Care Consultant for the area moved quickly to find placement for this client as she was being evicted from her family's homeOur caregiver, care coordinator and ***
all dealt with this highly dysfunctional situation and have voicemail and text message correspondence from the client's daughter and son in law that was very abusiveSome text messages directly to client we were helping stated "I WISH YOU WOULD JUST TAKE ALL YOUR MEDICATION AND DIE." "I SHOULD HAVE JUST LEFT YOU IN THAT PLACE TO DIE." She also told us that she fell the night before she moved out and they would not help her and even told their son (the clients grandson) to leave her and not to help. We simply moved quickly to find a care home so the elderly woman could leave the abusive situation per her request and at the insistence of the clientWe helped her pack her belonging and took her to the bank because she insisted that her family was using her money against her wishes The family was aware that she would be moving out and had demanded she leave.The Care Home mentioned in the statement is in good standing with the state of CAthe CCLD which governs the licensing for RCFE's has no major complaints that have not been resolvedWe did not receive a commission for this client from the care home as she did not stay and after only a few days of the family coming to the home and having loud verbal arguments the client finally moved back with the family. We charged for in home caregiver servicesI have no idea where the amount of comes from as our billing only indicated the for caregiver services. we have been in business for years and have encountered may difficult family dynamics however this one was extraordinary and our caregiver who has worked for us for over years took a week off after the case because she was emotionally drainedShe is in good standing with our company and has never had a complaint. *** is a professional and would never do anything to harm a client, she was behaved appropriately and our out of concern for the elderly clientWe acted out of compassion for the client and to assist her in finding a good care home quicklyThis has been reported to APS

I am rejecting this response because:  The caregiving agency is protecting themselves from their own carelessness, unprofessionalism and theft. The company is making false allegations of abuse and has NO proof to substantiate such false and horrible accusations regarding the family members. I would challenge the company to provide proof of "voice messages" they claim to have received.  Additionally, the care home in question IS in fact under investigation, prior to placing the client there.  There are over 20 complaints filed with the California State on this particular facility, more than half of those reports filed by family members, were SUBSTANTIATED. If the company did the homework in the first place, the family would have never agreed to place in that home. But because the company pressured the client, daily, for the sole reason to receive the commission.  Again, neglectful and unprofessional.  On 5/31 The caregiving agency, came into the home and packed items that did not belong to the client. They were advised the items were not the clients, and took them anyway. Additionally, they left a big mess of empty boxes thrown around the front of the home, items thrown around the bathroom, and damaging the carpet with grease stains and large scratches on the tile near the front door. When asked to return to clean it, they refused.  To make matters worse, the caregiver stole a number of items from the client including a purse, cosmetic items and a wig. When confronted, the caregiving agency took several days to return the clients call but finally agreed to send the items to the home. We are still waiting for those to arrive. Not only was the caregiving agency negligent, unprofessional and dishonest, they are slandering family members and their own client that they did not hesitate to take money from.  The allegations they are using to defend their low end business is deplorable and completely unsubstantiated. If the client was so abused and neglected, my guess is she would not have returned to the family members home. The amount in question is for the items that were stolen, the cleaning of the carpets and home, the damage to the door and the remaining balance from the care home that [redacted] promised the client would receive upon departure.