Huff Cook, M. B. A.

While going though some health issues my policy after 5 years was not paid. I contacted the insurance company to have the insurance reinstated for myself and my son in January . At that time I was told the papers would be mailed. After that time I never received those papers from the insurance company. Than in April my daughter called the company to find out what happened. They said the papers had been mailed. Once my daughter received the papers we decided to cancel my insurance and place the additional funds on my sons policy. I contacted the company and sent in additional monies.After not hearing anything else from the company my daughter called on May 30 and was told the monies that were placed in an account on hold. I spoke with [redacted] she said the policy lapsed. I told her it was requested to cancel the policy in April and continue my sons policy.She said because the policy lapsed that no monies would be given back on this whole life policy that was in effect for the last 5 years and they were holding the monies waiting for the paperwork they never received.