I ordered a set of 4 coins total of a [redacted] series and found I was going to get 16 coins instead of 4 coins. I cancelled the order but still stuck with 3 coins I never wanted and possibly 4 if my refund for 4th never goes through. Three of the coins they refused to refund saying I waited too long to request refund. I called several times to complain about situation including tonight and someone called [redacted] seemed very apathetic about situation saying the phone number was for orders not refunds and apparently refunds does not take calls nor use email.[redacted] said refunds operated independently and all he could do was forward my request for refund. I did this about two weeks ago and was told I would be contacted within 72 hrs. I never was. [redacted] Wait times for my calls were typically hour or more. Worst customer service I have ever experienced in my life
I have been a platinum member for years now. I had an issue with a REDEMPTION CODE which was never deliverd prior to its expiry date; I am given FALSE information about the status of an outstanding order and the agent was very rude when confronted with other agents' statements made during various prior calls. An official complaint ( filed on their form on the website ) was never answered. VERY,VERY POOR CUSTOMER SERVICE!
I ordered a set of 4 coins total of a [redacted] series and found I was going to get 16 coins instead of 4 coins. I cancelled the order but still stuck with 3 coins I never wanted and possibly 4 if my refund for 4th never goes through. Three of the coins they refused to refund saying I waited too long to request refund. I called several times to complain about situation including tonight and someone called [redacted] seemed very apathetic about situation saying the phone number was for orders not refunds and apparently refunds does not take calls nor use email.[redacted] said refunds operated independently and all he could do was forward my request for refund. I did this about two weeks ago and was told I would be contacted within 72 hrs. I never was. [redacted] Wait times for my calls were typically hour or more. Worst customer service I have ever experienced in my life
I have been a platinum member for years now. I had an issue with a REDEMPTION CODE which was never deliverd prior to its expiry date; I am given FALSE information about the status of an outstanding order and the agent was very rude when confronted with other agents' statements made during various prior calls. An official complaint ( filed on their form on the website ) was never answered. VERY,VERY POOR CUSTOMER SERVICE!