To Whom It May Concern; In response to both complaints from [redacted] and [redacted] ***All services were suspended as of January 12, as the balance was over $and Mrs [redacted] indicated that they were not going to pay When an account becomes past due it is our policy to contact the client to request payment and if there is none, we suspend services, as would any business [redacted] came into the Brown Bear Office after the suspension and spoke at length with the Office Manager [redacted] [redacted] regarding the issues [redacted] offered to pay hours of regular time for the cleaning on 12/24/17, and resume servicesThis offer was not accepted by the owners of Brown Bear The check for $was returned as the balance on account is $870.00, and the [redacted] s indicated that the $was to be a “final payment” The [redacted] s were advised, per certified mail (the signed receipt is in the file at Brown Bear), on 1/18/that the balance was due and payable no later than January [redacted] called and requested that a final statement be sent to them so that they could “pay and get this behind us” This was done, no payment has been forthcomingMaintenance Contract: Mrand Mrs [redacted] have not been charged hours to “buy antifreeze” Brown Bear buys the anti-freeze by the pallet and the Inspection Team, as well as the Cleaning Staff, carry the anti-freeze with them in the vehicle The [redacted] s were mistakenly billed for anti-freeze with the inspections When we were notified of the mistaken charge we removed the charge and a new invoice was sent to them without the chargeThe terms of payment for Inspections are listed below The $monthly fee is for or less inspections The [redacted] s have been charged this amount monthly since March of A copy of the signature page is attachedTerms of Agreement: This agreement is valid until terminated by either partyThe owner shall give written 30-day cancellation notice (e-mail, fax, or mail)When all fees at the time, written notice is received, a final statement will be sentAll outstanding fees are to be paid upon the receipt of the owners’ final statementOwner agrees to pay monthly inspection feesThis fee is valid for the term of the agreementAll statements “Amount Due” are due & payable upon receiptAll outstanding invoices after days are subject to penalty chargesFEES: $– non-refundable processing fee for all new customers $– ANNUAL FEE – whether you stay on the program through the year/summer months or not – this is an annual fee This can be paid in increments of $a month for the year $per gallon for antifreeze (if Brown Bear supplies)IF YOU DECIDE TO GO OFF THE PROGRAM THERE IS A DAY NOTICE TO BE SUBMITTED IN WRITING TO START BACK ON THE PROGRAM THIS WOULD REQUIRE THE ABOVE FEES.*Our inspectors, to do the best of their abilities, perform all items aboveThis is a guideline wetry to follow each weekAdditional services provided beyond the weekly inspection (other than antifreeze, open/close of residence) will be invoiced separatelyIndemnity: the owner hereby agrees to indemnity Brown Bear Incand its employees from any damages, loss, liability, suits, claims or any accidents that may arise while under agreement including, but not limited to, liability for personal injury and/or property damage unless such loss or liability is due to the sole negligence of the agentPolicy: We winterize all water/plumbing fixtures throughout the interior of the residenceIf you do not want us to antifreeze you must let us know under “special instructions” on the ‘winterizing instruction’ formIf we supply our own antifreeze, the fee is added to your maintenance inspection invoice.The residence must be accessible in the winter monthsWe will try to do the best of our ability to get into your residence for your home inspectionsIf there is no drive way access and the snow is beyond our inspectors’ capability to go through your residence it will not be inspected and this will be noted on your monthly report.A monthly report will be sent reflecting the home inspection findingsDisclosure: Brown Bear, Incand its employees are not responsible for any damages, loss liability, suits, claims, or any accidents that may arise by following winterization instructions provided by owner(s)Cleanings: The residence is utilized as a “vacation rental” The cleanings are billed on a “port to port basis” as described in the contract, this includes the time that it takes to load and unload the vehicle A copy of the signature page of the contract is attached The [redacted] s have been billed for the following cleanings: hours 10/5/hours (at the holiday weekend rate which is double the usual rate) 12/24/hours 12/28/-An email and phone calls to [redacted] and [redacted] regarding additional laundry This additional hour was later approved via email and the crew went back and completed the laundry, loads total.This rental has beds We are not aware of how many people are using the rental, how many linens, towels, or how much cleaning is to be done until the cleaning crew arrives.The residence was also cleaned, per request on 1/3/18, this cleaning has not been, and will not be, billedMessages and emails were sent to the [redacted] s regarding the cleaning for 12/18/17, with no response An email was sent on December 15, from [redacted] regarding the cleaning [redacted] responded as follows:On Fri, Dec 15, at 12:PM, [redacted] *** < [redacted] > wrote:Hi [redacted] Thank you!! on the email I sent from Nov - I had asked for confirmation on the cleanI think you were all in transistion thenThe place needs to be cleaned prior to the guests coming in Dec I had sent that request awhile ago - early octThen I asked for confirmation on the email I sent Nov 22nd - requesting clean after Thanksgiving So really I think what I need to do is request the cleaning date - not put in the reservation dates right? Please send me what you have for me again so I don't duplicate past requestsTHanks for putting the Jan on the booksHeres what I have now: Clean ( new) Dec 18? ( to cover the past thanksgiving request) cleaners to close cabin Please dont do this if you have already cleaned!! THANKS!!!Open ( new) Dec amClean (original) Dec Back to Back renters leave 12noon new renters in pmClean ( original) Jan Turn heat to 50Clean ( original ) Jan Turn Heat to 50Clean ( new) Jan close cabinOpen ( new) Feb 16Clean (new) Feb Whew! *** On Fri, Dec 15, at 9:AM, Brown Bear Home Care Office < [redacted] > wrote:There was never a response to schedule this cleaning which is why it was never done The next scheduled date we have is December 28, but no other date prior to this has been receivedWe did just receive the request for the 1/clean & close, so we are receiving your emails I tried calling you on both numbers we have on file, but there was not answer which is why I am touching basis with you via emailIf you need your place cleaned today we will have to know ASAPThank you, [redacted] This was not responded to until Saturday, December 23rd All of our customers are aware that the office is closed on weekends and holidays The phone call for the cleaning was made on Sunday, December 24th, and the cleaning crew was called out to clean the house, which they did This rental has beds We are not aware of how many people are using the rental, how many linens, towels, or how much cleaning is to be done until the cleaning crew arrivesFinal payment of $was received by Brown Bear on Monday, March 5, A copy of the check and invoice are attached We accept final payment and request that these complaints be rescinded
To Whom It May Concern; In response to both complaints from [redacted] and [redacted]1. All services were suspended as of January 12, 2018 as the balance was over $600.00 and Mrs. [redacted] indicated that they were not going to...
pay. When an account becomes past due it is our policy to contact the client to request payment and if there is none, we suspend services, as would any business. [redacted] came into the Brown Bear Office after the suspension and spoke at length with the Office Manager [redacted] [redacted] regarding the issues. [redacted] offered to pay 4 hours of regular time for the cleaning on 12/24/17, and resume services. This offer was not accepted by the owners of Brown Bear. The check for $523.00 was returned as the balance on account is $870.00, and the [redacted]s indicated that the $523.00 was to be a “final payment”. The [redacted]s were advised, per certified mail (the signed receipt is in the file at Brown Bear), on 1/18/18 that the balance was due and payable no later than January 26. [redacted] called and requested that a final statement be sent to them so that they could “pay and get this behind us”. This was done, no payment has been forthcoming. Maintenance Contract: Mr. and Mrs. [redacted] have not been charged 1.5 hours to “buy antifreeze”. Brown Bear buys the anti-freeze by the pallet and the Inspection Team, as well as the Cleaning Staff, carry the anti-freeze with them in the vehicle. The [redacted]s were mistakenly billed for anti-freeze with the inspections. When we were notified of the mistaken charge we removed the charge and a new invoice was sent to them without the charge. The terms of payment for Inspections are listed below. The $60.00 monthly fee is for 4 or less inspections. The [redacted]s have been charged this amount monthly since March of 2017. A copy of the signature page is attached. Terms of Agreement: This agreement is valid until terminated by either party. The owner shall give written 30-day cancellation notice (e-mail, fax, or mail). When all fees at the time, written notice is received, a final statement will be sent. All outstanding fees are to be paid upon the receipt of the owners’ final statement. Owner agrees to pay monthly inspection fees. This fee is valid for the term of the agreement. All statements “Amount Due” are due & payable upon receipt. All outstanding invoices after 30 days are subject to penalty charges. FEES: $60.00 – non-refundable processing fee for all new customers $720.00 – ANNUAL FEE – whether you stay on the program through the year/summer months or not – this is an annual fee. This can be paid in increments of $60.00 a month for the year. $10.00 per gallon for antifreeze (if Brown Bear supplies)IF YOU DECIDE TO GO OFF THE PROGRAM THERE IS A 30 DAY NOTICE TO BE SUBMITTED IN WRITING. TO START BACK ON THE PROGRAM THIS WOULD REQUIRE THE ABOVE FEES.*Our inspectors, to do the best of their abilities, perform all items above. This is a guideline wetry to follow each week. Additional services provided beyond the weekly inspection (other than antifreeze, open/close of residence) will be invoiced separately. Indemnity: the owner hereby agrees to indemnity Brown Bear Inc. and its employees from any damages, loss, liability, suits, claims or any accidents that may arise while under agreement including, but not limited to, liability for personal injury and/or property damage unless such loss or liability is due to the sole negligence of the agent. Policy: We winterize all water/plumbing fixtures throughout the interior of the residence. If you do not want us to antifreeze you must let us know under “special instructions” on the ‘winterizing instruction’ form. If we supply our own antifreeze, the fee is added to your maintenance inspection invoice.The residence must be accessible in the winter months. We will try to do the best of our ability to get into your residence for your home inspections. If there is no drive way access and the snow is beyond our inspectors’ capability to go through your residence it will not be inspected and this will be noted on your monthly report.A monthly report will be sent reflecting the home inspection findings. Disclosure: Brown Bear, Inc. and its employees are not responsible for any damages, loss liability, suits, claims, or any accidents that may arise by following winterization instructions provided by owner(s). Cleanings: The residence is utilized as a “vacation rental”. The cleanings are billed on a “port to port basis” as described in the contract, this includes the time that it takes to load and unload the vehicle. A copy of the signature page of the contract is attached. The [redacted]s have been billed for the following cleanings: 4 hours 10/5/175.25 hours (at the holiday weekend rate which is double the usual rate) 12/24/175 hours 12/28/17 -An email and phone calls to [redacted] and [redacted] regarding additional laundry. This additional hour was later approved via email and the crew went back and completed the laundry, 4 loads total.This rental has 6 beds. We are not aware of how many people are using the rental, how many linens, towels, or how much cleaning is to be done until the cleaning crew arrives.The residence was also cleaned, per request on 1/3/18, this cleaning has not been, and will not be, billed. Messages and emails were sent to the [redacted]s regarding the cleaning for 12/18/17, with no response. An email was sent on December 15, 2018 from [redacted] regarding the cleaning. [redacted] responded as follows:On Fri, Dec 15, 2017 at 12:05 PM, [redacted] <[redacted]> wrote:Hi [redacted] Thank you!! on the email I sent from Nov 22 - I had asked for confirmation on the clean. I think you were all in transistion then. The place needs to be cleaned prior to the guests coming in Dec 20. I had sent that request awhile ago - early oct. Then I asked for confirmation on the email I sent Nov 22nd - requesting clean after Thanksgiving. So really I think what I need to do is request the cleaning date - not put in the reservation dates right? Please send me what you have for me again so I don't duplicate past requests. THanks for putting the Jan 22 on the booksHeres what I have now: Clean ( new) Dec 18? ( to cover the past thanksgiving request) cleaners to close cabin Please dont do this if you have already cleaned!! THANKS!!!Open ( new) Dec 23 amClean (original) Dec 28 Back to Back renters leave 12noon new renters in 4 pmClean ( original) Jan 3 Turn heat to 50Clean ( original ) Jan 16 Turn Heat to 50Clean ( new) Jan 22 close cabinOpen ( new) Feb 16Clean (new) Feb 21 Whew! [redacted] On Fri, Dec 15, 2017 at 9:24 AM, Brown Bear Home Care Office <[redacted]> wrote:There was never a response to schedule this cleaning which is why it was never done. The next scheduled date we have is December 28, but no other date prior to this has been received. We did just receive the request for the 1/21 clean & close, so we are receiving your emails. I tried calling you on both numbers we have on file, but there was not answer which is why I am touching basis with you via email. If you need your place cleaned today we will have to know ASAP. Thank you,[redacted]This was not responded to until Saturday, December 23rd. All of our customers are aware that the office is closed on weekends and holidays. The phone call for the cleaning was made on Sunday, December 24th, and the cleaning crew was called out to clean the house, which they did. This rental has 6 beds. We are not aware of how many people are using the rental, how many linens, towels, or how much cleaning is to be done until the cleaning crew arrives. Final payment of $870.00 was received by Brown Bear on Monday, March 5, 2018. A copy of the check and invoice are attached. We accept final payment and request that these complaints be rescinded.
To Whom It May Concern; In response to both complaints from [redacted] and [redacted] ***All services were suspended as of January 12, as the balance was over $and Mrs [redacted] indicated that they were not going to pay When an account becomes past due it is our policy to contact the client to request payment and if there is none, we suspend services, as would any business [redacted] came into the Brown Bear Office after the suspension and spoke at length with the Office Manager [redacted] [redacted] regarding the issues [redacted] offered to pay hours of regular time for the cleaning on 12/24/17, and resume servicesThis offer was not accepted by the owners of Brown Bear The check for $was returned as the balance on account is $870.00, and the [redacted] s indicated that the $was to be a “final payment” The [redacted] s were advised, per certified mail (the signed receipt is in the file at Brown Bear), on 1/18/that the balance was due and payable no later than January [redacted] called and requested that a final statement be sent to them so that they could “pay and get this behind us” This was done, no payment has been forthcomingMaintenance Contract: Mrand Mrs [redacted] have not been charged hours to “buy antifreeze” Brown Bear buys the anti-freeze by the pallet and the Inspection Team, as well as the Cleaning Staff, carry the anti-freeze with them in the vehicle The [redacted] s were mistakenly billed for anti-freeze with the inspections When we were notified of the mistaken charge we removed the charge and a new invoice was sent to them without the chargeThe terms of payment for Inspections are listed below The $monthly fee is for or less inspections The [redacted] s have been charged this amount monthly since March of A copy of the signature page is attachedTerms of Agreement: This agreement is valid until terminated by either partyThe owner shall give written 30-day cancellation notice (e-mail, fax, or mail)When all fees at the time, written notice is received, a final statement will be sentAll outstanding fees are to be paid upon the receipt of the owners’ final statementOwner agrees to pay monthly inspection feesThis fee is valid for the term of the agreementAll statements “Amount Due” are due & payable upon receiptAll outstanding invoices after days are subject to penalty chargesFEES: $– non-refundable processing fee for all new customers $– ANNUAL FEE – whether you stay on the program through the year/summer months or not – this is an annual fee This can be paid in increments of $a month for the year $per gallon for antifreeze (if Brown Bear supplies)IF YOU DECIDE TO GO OFF THE PROGRAM THERE IS A DAY NOTICE TO BE SUBMITTED IN WRITING TO START BACK ON THE PROGRAM THIS WOULD REQUIRE THE ABOVE FEES.*Our inspectors, to do the best of their abilities, perform all items aboveThis is a guideline wetry to follow each weekAdditional services provided beyond the weekly inspection (other than antifreeze, open/close of residence) will be invoiced separatelyIndemnity: the owner hereby agrees to indemnity Brown Bear Incand its employees from any damages, loss, liability, suits, claims or any accidents that may arise while under agreement including, but not limited to, liability for personal injury and/or property damage unless such loss or liability is due to the sole negligence of the agentPolicy: We winterize all water/plumbing fixtures throughout the interior of the residenceIf you do not want us to antifreeze you must let us know under “special instructions” on the ‘winterizing instruction’ formIf we supply our own antifreeze, the fee is added to your maintenance inspection invoice.The residence must be accessible in the winter monthsWe will try to do the best of our ability to get into your residence for your home inspectionsIf there is no drive way access and the snow is beyond our inspectors’ capability to go through your residence it will not be inspected and this will be noted on your monthly report.A monthly report will be sent reflecting the home inspection findingsDisclosure: Brown Bear, Incand its employees are not responsible for any damages, loss liability, suits, claims, or any accidents that may arise by following winterization instructions provided by owner(s)Cleanings: The residence is utilized as a “vacation rental” The cleanings are billed on a “port to port basis” as described in the contract, this includes the time that it takes to load and unload the vehicle A copy of the signature page of the contract is attached The [redacted] s have been billed for the following cleanings: hours 10/5/hours (at the holiday weekend rate which is double the usual rate) 12/24/hours 12/28/-An email and phone calls to [redacted] and [redacted] regarding additional laundry This additional hour was later approved via email and the crew went back and completed the laundry, loads total.This rental has beds We are not aware of how many people are using the rental, how many linens, towels, or how much cleaning is to be done until the cleaning crew arrives.The residence was also cleaned, per request on 1/3/18, this cleaning has not been, and will not be, billedMessages and emails were sent to the [redacted] s regarding the cleaning for 12/18/17, with no response An email was sent on December 15, from [redacted] regarding the cleaning [redacted] responded as follows:On Fri, Dec 15, at 12:PM, [redacted] *** < [redacted] > wrote:Hi [redacted] Thank you!! on the email I sent from Nov - I had asked for confirmation on the cleanI think you were all in transistion thenThe place needs to be cleaned prior to the guests coming in Dec I had sent that request awhile ago - early octThen I asked for confirmation on the email I sent Nov 22nd - requesting clean after Thanksgiving So really I think what I need to do is request the cleaning date - not put in the reservation dates right? Please send me what you have for me again so I don't duplicate past requestsTHanks for putting the Jan on the booksHeres what I have now: Clean ( new) Dec 18? ( to cover the past thanksgiving request) cleaners to close cabin Please dont do this if you have already cleaned!! THANKS!!!Open ( new) Dec amClean (original) Dec Back to Back renters leave 12noon new renters in pmClean ( original) Jan Turn heat to 50Clean ( original ) Jan Turn Heat to 50Clean ( new) Jan close cabinOpen ( new) Feb 16Clean (new) Feb Whew! *** On Fri, Dec 15, at 9:AM, Brown Bear Home Care Office < [redacted] > wrote:There was never a response to schedule this cleaning which is why it was never done The next scheduled date we have is December 28, but no other date prior to this has been receivedWe did just receive the request for the 1/clean & close, so we are receiving your emails I tried calling you on both numbers we have on file, but there was not answer which is why I am touching basis with you via emailIf you need your place cleaned today we will have to know ASAPThank you, [redacted] This was not responded to until Saturday, December 23rd All of our customers are aware that the office is closed on weekends and holidays The phone call for the cleaning was made on Sunday, December 24th, and the cleaning crew was called out to clean the house, which they did This rental has beds We are not aware of how many people are using the rental, how many linens, towels, or how much cleaning is to be done until the cleaning crew arrivesFinal payment of $was received by Brown Bear on Monday, March 5, A copy of the check and invoice are attached We accept final payment and request that these complaints be rescinded
To Whom It May Concern; In response to both complaints from [redacted] and [redacted]1. All services were suspended as of January 12, 2018 as the balance was over $600.00 and Mrs. [redacted] indicated that they were not going to...
pay. When an account becomes past due it is our policy to contact the client to request payment and if there is none, we suspend services, as would any business. [redacted] came into the Brown Bear Office after the suspension and spoke at length with the Office Manager [redacted] [redacted] regarding the issues. [redacted] offered to pay 4 hours of regular time for the cleaning on 12/24/17, and resume services. This offer was not accepted by the owners of Brown Bear. The check for $523.00 was returned as the balance on account is $870.00, and the [redacted]s indicated that the $523.00 was to be a “final payment”. The [redacted]s were advised, per certified mail (the signed receipt is in the file at Brown Bear), on 1/18/18 that the balance was due and payable no later than January 26. [redacted] called and requested that a final statement be sent to them so that they could “pay and get this behind us”. This was done, no payment has been forthcoming. Maintenance Contract: Mr. and Mrs. [redacted] have not been charged 1.5 hours to “buy antifreeze”. Brown Bear buys the anti-freeze by the pallet and the Inspection Team, as well as the Cleaning Staff, carry the anti-freeze with them in the vehicle. The [redacted]s were mistakenly billed for anti-freeze with the inspections. When we were notified of the mistaken charge we removed the charge and a new invoice was sent to them without the charge. The terms of payment for Inspections are listed below. The $60.00 monthly fee is for 4 or less inspections. The [redacted]s have been charged this amount monthly since March of 2017. A copy of the signature page is attached. Terms of Agreement: This agreement is valid until terminated by either party. The owner shall give written 30-day cancellation notice (e-mail, fax, or mail). When all fees at the time, written notice is received, a final statement will be sent. All outstanding fees are to be paid upon the receipt of the owners’ final statement. Owner agrees to pay monthly inspection fees. This fee is valid for the term of the agreement. All statements “Amount Due” are due & payable upon receipt. All outstanding invoices after 30 days are subject to penalty charges. FEES: $60.00 – non-refundable processing fee for all new customers $720.00 – ANNUAL FEE – whether you stay on the program through the year/summer months or not – this is an annual fee. This can be paid in increments of $60.00 a month for the year. $10.00 per gallon for antifreeze (if Brown Bear supplies)IF YOU DECIDE TO GO OFF THE PROGRAM THERE IS A 30 DAY NOTICE TO BE SUBMITTED IN WRITING. TO START BACK ON THE PROGRAM THIS WOULD REQUIRE THE ABOVE FEES.*Our inspectors, to do the best of their abilities, perform all items above. This is a guideline wetry to follow each week. Additional services provided beyond the weekly inspection (other than antifreeze, open/close of residence) will be invoiced separately. Indemnity: the owner hereby agrees to indemnity Brown Bear Inc. and its employees from any damages, loss, liability, suits, claims or any accidents that may arise while under agreement including, but not limited to, liability for personal injury and/or property damage unless such loss or liability is due to the sole negligence of the agent. Policy: We winterize all water/plumbing fixtures throughout the interior of the residence. If you do not want us to antifreeze you must let us know under “special instructions” on the ‘winterizing instruction’ form. If we supply our own antifreeze, the fee is added to your maintenance inspection invoice.The residence must be accessible in the winter months. We will try to do the best of our ability to get into your residence for your home inspections. If there is no drive way access and the snow is beyond our inspectors’ capability to go through your residence it will not be inspected and this will be noted on your monthly report.A monthly report will be sent reflecting the home inspection findings. Disclosure: Brown Bear, Inc. and its employees are not responsible for any damages, loss liability, suits, claims, or any accidents that may arise by following winterization instructions provided by owner(s). Cleanings: The residence is utilized as a “vacation rental”. The cleanings are billed on a “port to port basis” as described in the contract, this includes the time that it takes to load and unload the vehicle. A copy of the signature page of the contract is attached. The [redacted]s have been billed for the following cleanings: 4 hours 10/5/175.25 hours (at the holiday weekend rate which is double the usual rate) 12/24/175 hours 12/28/17 -An email and phone calls to [redacted] and [redacted] regarding additional laundry. This additional hour was later approved via email and the crew went back and completed the laundry, 4 loads total.This rental has 6 beds. We are not aware of how many people are using the rental, how many linens, towels, or how much cleaning is to be done until the cleaning crew arrives.The residence was also cleaned, per request on 1/3/18, this cleaning has not been, and will not be, billed. Messages and emails were sent to the [redacted]s regarding the cleaning for 12/18/17, with no response. An email was sent on December 15, 2018 from [redacted] regarding the cleaning. [redacted] responded as follows:On Fri, Dec 15, 2017 at 12:05 PM, [redacted] <[redacted]> wrote:Hi [redacted] Thank you!! on the email I sent from Nov 22 - I had asked for confirmation on the clean. I think you were all in transistion then. The place needs to be cleaned prior to the guests coming in Dec 20. I had sent that request awhile ago - early oct. Then I asked for confirmation on the email I sent Nov 22nd - requesting clean after Thanksgiving. So really I think what I need to do is request the cleaning date - not put in the reservation dates right? Please send me what you have for me again so I don't duplicate past requests. THanks for putting the Jan 22 on the booksHeres what I have now: Clean ( new) Dec 18? ( to cover the past thanksgiving request) cleaners to close cabin Please dont do this if you have already cleaned!! THANKS!!!Open ( new) Dec 23 amClean (original) Dec 28 Back to Back renters leave 12noon new renters in 4 pmClean ( original) Jan 3 Turn heat to 50Clean ( original ) Jan 16 Turn Heat to 50Clean ( new) Jan 22 close cabinOpen ( new) Feb 16Clean (new) Feb 21 Whew! [redacted] On Fri, Dec 15, 2017 at 9:24 AM, Brown Bear Home Care Office <[redacted]> wrote:There was never a response to schedule this cleaning which is why it was never done. The next scheduled date we have is December 28, but no other date prior to this has been received. We did just receive the request for the 1/21 clean & close, so we are receiving your emails. I tried calling you on both numbers we have on file, but there was not answer which is why I am touching basis with you via email. If you need your place cleaned today we will have to know ASAP. Thank you,[redacted]This was not responded to until Saturday, December 23rd. All of our customers are aware that the office is closed on weekends and holidays. The phone call for the cleaning was made on Sunday, December 24th, and the cleaning crew was called out to clean the house, which they did. This rental has 6 beds. We are not aware of how many people are using the rental, how many linens, towels, or how much cleaning is to be done until the cleaning crew arrives. Final payment of $870.00 was received by Brown Bear on Monday, March 5, 2018. A copy of the check and invoice are attached. We accept final payment and request that these complaints be rescinded.