Hug Family Moving

Had a horrible experience with this company..brought a truck that was smaller than I was supposed to get...all my belongings wouldn't fit in the truck and they wanted more money to move the rest of my items.Tried to settle this dispute, but got no where with him or his wife!! Had to get another company to move what was left at old place...and a month later received it...took Hug Family Moving to small claims court, and for you other customers that say there is no recourse, there is...small claims courtHug Family Moving is paying me what I had to pay the other moving companyThanks to [redacted] I received all my things!!!

We had a traumatic experience using this companyFor details look at Google reviewsHe was unable to deliver our move from Prince George to Penticton in its entiretyAfter a month of attempting to text him to work it out (as he refused to talk over the phone) we had to hire a second company to move the remainder of our thingsIn the end a kitchen table and a patio table were lostIt cost us twice the amount of money to do this moveDo your research before using this company and do not count on the Hug Family Moving Facebook page as he filters out all negative reviews

Had a horrible experience with this company..brought a truck that was smaller than I was supposed to get...all my belongings wouldn't fit in the truck and they wanted more money to move the rest of my items.Tried to settle this dispute, but got no where with him or his wife!! Had to get another company to move what was left at old place...and a month later received it...took Hug Family Moving to small claims court, and for you other customers that say there is no recourse, there is...small claims court. Hug Family Moving is paying me what I had to pay the other moving company. Thanks to [redacted] I received all my things!!!

July, 2015
We were left with a traumatic experience after dealing with this company. He took our VISA and charged us full before the move. We understand now that this is not industry practice. Be careful here as you will have no recourse when payment has been taken before the move.

Although the initial movement of half our belongings was quite satisfactory and his team moved these items professionally, we spent three weeks attempting to communicate with the owner after not receiving all of our things when he underestimated the volume of our move. Instead of providing an additional trailer, as in our contract, he promised a back haul in 3 to 5 days. When this did not occur, the owner refused to talk to us over the phone. He would only text at his convenience. He often responded to us with promises that were not met. It often seemed that he would make up information to prolong our situation. After two weeks of attempting to negotiate with him we began posting negative reviews. He immediately began responding. We still could not get our things even when he suggested, and we agreed, to pay the additional cost of his gas to bring our second load. After three weeks, we hired a second moving company to transport our things.

The move was extremely frustrating and ultimately more costly for us. Be warned. Before hiring Hug Family Movers, we had found a few warnings of this behaviour on Google reviews, but he was able to explain them away as anomalies. Hopefully, you now have more information so you can be even more diligent when you are selecting your mover.